Castles in Hampshire County

"Room was very dirty, especially the bathroom which had mold all over the shower walls and ceiling, bathroom sink with sucky substance all over them, blood on the toilet, and the toilet paper had stain on it."

"I love the UMass decor!"

"The rooms were beautiful and the kitchen had everything needed. The staff was SUPER friendly also. My kids loved the pool and the hot tub but mainly the hot chocolate which was free. It's like they died and went to cocoa heaven藍 we will DEFINITELY be back to visit again. It was peaceful and quiet. Just what I needed. I recently lost my mom a week ago and I needed to be somewhere to get my mind right. And this resort provided that. We WILL be back.❤️"

"Nice, quite and friendly"

"I can’t say enough about this property. Absolutely beautiful, clean, staff was friendly. Only bad thing was the parking very limited if there’s an event."

"The room was clean and comfortable. We picked this particular hotel because of the hot tub and pool. The hot tub was out of service and the pool Was freezing cold. Breakfast in the morning was ok."

"We enjoyed our stay. Thanks for letting us know about the things we left behind and for shipping them! Thanks for welcoming our dog Luciano❤️ Our thoughts on what should be improved: 1.Better bath mats. We found it on the second day of our 2 night stay. At first I didn't realize what it was. Small and odd but it worked. A mat for outside the bath is needed as well. 2. A shelf near the outlet in bathroom over the toilet. Putting things on the toilet is dicey. 3. The guest upstairs was walking around during the wee hours and it sounded like an army marching thru. Padding under the area rugs would help. 4. Spare blanket in the room is essential for unexpected chill. 5. Something to highlight where the electric plugs are in the desk. I only saw them the morning we were leaving. POSITIVE ASPECTS: Great staff- friendly, helpful, efficient Nice room size Plenty of towels Good wi-fi & electrical outlets Good AC, Great breakfast supplies and space for eating, generally a very pleasant experience!"

"Beautiful property! Top shelf employees, very helpful. There were some issues that the property had no control over but went above and beyond to fix the issue. Very impressive "

"Stayed one night at the Quality Inn while in the area to visit Six Flags. It was overall a great value and I have stayed over a dozen times over the years. I had room 415 and while it was fine overall, when entering the room, there was quite a strong unpleasant odor, something I have never experienced here before. That was quite unsatisfying, and I smelled it again after leaving for dinner and returning, and sadly had to adjust to the odor as my stay went on. I checked in around 7:30pm or so, the woman at the desk was friendly and quickly got my room key ready, however I heard her complain to a friend about working since 6am, and the hotel seemingly being understaffed wasn't the greatest thing to hear. My room was clean overall, minus the odor, however some bathroom fixtures, the light and tissue box specifically, are covered in rust, and some of the drop ceiling tiles were out of place. The shower was fine, at night took a minute to warm up, but there was good water pressure and it was plenty hot after that! They provide 2 bars of soap for a 2 queen room and plenty of towels. The beds were comfortable, 4 pillows in each, and I slept well and didn't want to wake up to catch breakfast! That ends at 9am on weekdays but wish it was 9:30 like weekends. There is also a balcony but I didn't use it but nice to have! Breakfast was fine, eggs, sausage, hash browns, yogurt, especially liked the mini donuts and waffles! It was restocked and they didn't abruptly close it at 9am."