3/5 – Great water sports, but not a 4-star resort
We just returned from a stay at this resort and overall, it was average at best. The property and rooms are below the standard of a 4-star in need of general upkeep and updates. The main check-in lobby is modern and clean, which gives a great first impression, but unfortunately, that doesn’t extend to the rest of the resort.
Service was consistently slow throughout our stay. On arrival, we were given the wrong room type. To their credit, the staff fixed the issue and gave us a partial refund, but they kept saying the new room was a “downgrade” without ever explaining how which left us confused. The room itself felt very tired and didn’t live up to the bright, polished photos online.
That said, there are a couple of highlights. The on-site cave is unique and worth a quick visit, and our favorite part of the stay by far was the water sports experience. The on-property vendor was fantastic friendly, professional, and made the trip memorable.
If you're visiting primarily for the water activities and not staying on the resort much, it might still be worth considering, but go in with realistic expectations about the rooms and service.