"Beautiful hotel, great view, nice facilities. Fun being on an island with its own beach, and nicely appointed terminal. Excellent breakfast buffet. Sometimes busy, other times empty and peaceful. Only downside was chaotic check out, staff doing their best but other guests pushy and literally elbowing."
"Room was excellent, staff were kind and helpful. Amenities were good, however the pool area could do with some maintenance, it’s starting to become a bit grubby and run down. No umbrellas were out. "
"Great hotel, stayed here purely for the cruise around halong bay, and would definitely stay here again. had an amazing spa as a bonus. Highly recommend. "
"Design, staff, facilities, views, everything about this hotel is pure luxury, from the moment you arrive to the moment you leave, they truly make you feel special. I have stayed in many 5 stars hotels and this is one of the best. "
"Everything was good except they did not properly instruct our non speaking taxi driver that they arranged for transport to Hanoi airport and he took us to the wrong terminal after giving them correct information. Very annoying"