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Reviews of The Gateway Resort Damdama Lake Gurgaon

4.5 out of 5
The Gateway Resort Damdama Lake Gurgaon
PO Damdama, Off Gurgaon-Sohna Road, Gurugram, Delhi N.C.R

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 70 reviews" "
Rating 8 - Good. 22 out of 70 reviews" "
Rating 6 - Okay. 8 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nihan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my 4th visit to Taj Damdama and just like before the property did not fail to impress me with their hospitality. The resort is under renovation and took extra care to inform us about it and gave us room where we did not hear any noise and it did not feel that we are in a property where work is going on. The rooms are spacious and surrounded by plants and trees. The view from the room and the restaurant is quite natural and the vibe is very relaxing. I want to extend special Thanks to Urmila who personally reached out to us to take extra care. Even the staff at Shamiyana, the chef took extra care by recommending the best dishes and taking genuine feedback from the guests. Taj Hotels always exceed the bars they have set previously. I can't wait to come back again and enjoy the newly built Villas and the fabulous touch they are giving to this resort, Thank you again
Stayed 1 night in Apr 2024

10/10 Excellent

Siddharth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Sangeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious, no pollution, awesome hospitalities, awesome food, everything was mind blowing. Main attraction was different adventrous activities. We will again visit with our grandkids. Thank you soo much😍
Stayed 1 night in Mar 2024

6/10 Okay

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Prateek

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Saurabh

Disliked: Amenities, property conditions & facilities
Got both the rooms seperately, and our family of four had to stay seperately..rest it was fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Yoginder

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the property 😃
Stayed 1 night in Nov 2023
Response from Mandeep Surie on 2023/12/4
Dear Guest, Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Mandeep Surie General Manager

10/10 Excellent

Sonal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location helpful staff
Stay was beautiful. Staff was helpful in every situation wheather ordering for food, cleaning the room or for cart.
Stayed 1 night in Nov 2023
Response from Mandeep Surie on 2023/12/4
Dear Guest, Greetings from Gateway Resort Damdama Lake, Gurgaon! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Mandeep Surie General Manager

10/10 Excellent

Sumit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sharmistha

Liked: Cleanliness, staff & service, property conditions & facilities
Only missed swimming pool otherwise perfect gateway
Stayed 1 night in Jun 2023

10/10 Excellent

rahul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet quality could be improved
Stayed 2 nights in Jun 2023

10/10 Excellent

Vivekanandh

Stayed 1 night in May 2023

10/10 Excellent

Akshay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Amit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spacious rooms. Lots of outdoor activities for the kids. Attentive restaurant staff.
Stayed 2 nights in Jul 2022
Response from TAJ on 2023/1/8
Dear Guest,Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Mandeep SurieGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Very Average Property
Very average property. Needs a lot of regular on-time maintenance. The property looks worn out, it didn't feel like it was a Taj property. Minimal in-room dining options — we were there two days and literally had ordered everything. The buffet was substandard — like 5 to 6 items were there. The service was super fast, staff is good. But upgrades needed, a lot of them.
Stayed 2 nights in Jun 2022
Response from TAJ on 2023/1/8
Dear Guest, Greetings from Gateway Resort, Damdama Lake!Thank you so much for your feedback received by us further to your stay at Gateway Resort, Damdama Lake. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Gateway Resort, Damdama Lake. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Mandeep Surie General Manager

4/10 Poor

Sreyashee

Traveled with family
Disliked: Staff & service, property conditions & facilities
Delayed checkin and not even apologeti about that
We reached the proprty at 2.20 pm and were requested to wait for half an hour to gwt our rooms ... we kept on waiting and was not even informed of further delays ... after repeatedlt asking them we finally got our rooms qt 3.50pm - really not expected from a Taj property
Stayed 1 night in May 2022
Response from TAJ on 2023/1/8
Dear Guest, Greetings from Gateway Resort, Damdama Lake!Thank you so much for your feedback received by us further to your stay at Gateway Resort, Damdama Lake. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Gateway Resort, Damdama Lake. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Mandeep Surie General Manager

6/10 Okay

Saurabh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is very good. Lot of activities are available. Maintenance doesn't seems to be upto the mark. Only one restaurant is available - spread is limited, service at restaurant was just upto the mark.
Stayed 1 night in Sep 2021
Response from TAJ on 2023/1/8
Dear Guest, Greetings from Gateway Resort, Damdama Lake!Thank you so much for your feedback received by us further to your stay at Gateway Resort, Damdama Lake. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Gateway Resort, Damdama Lake. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Mandeep Surie General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from TAJ on 2023/1/8
Dear Guest, Greetings from Gateway Resort, Damdama Lake!Thank you so much for your feedback received by us further to your stay at Gateway Resort, Damdama Lake. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Gateway Resort, Damdama Lake. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Mandeep Surie General Manager

8/10 Good

amar

Stayed 1 night in Feb 2021
Response from Ramya on 2021/2/27
Dear Guest, Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Ramya Cotah

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020
Response from Ramya on 2020/12/24
Dear Guest, Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Ramya Cotah

6/10 Okay

Amit

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Place is super awesome but staff is too pathetic
Stayed 1 night in Nov 2020
Response from Ramya on 2020/11/18
Dear Guest Greetings from Gateway Resort, Damdama Lake! Thank you so much for your feedback received by us further to your stay at the hotel. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of the hotel. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Ramya Cotah

4/10 Poor

Heena

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my husband stayed for 2 nights. - There were frequent electricity cuts which is not expected in a 5 star hotel. - The service was not upto the mark as well as the eatables and utensils requested by the visitors from next room lying near our door for an entire day until we requested to clean it as cats and squirrels started coming in. - For a 5 star hotel, the toiletries provided were too limited as well. Eg: face napkins was not there - There were lizards in balcony due to which we were unable to stay much in balcony too
Stayed 2 nights in Oct 2020
Response from Ramya on 2020/11/12
Dear Guest Greetings from Gateway Resort, Damdama Lake! Thank you so much for your feedback received by us further to your stay at the resort. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Gateway Resort, Damdama Lake. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Ramya Cotah

8/10 Good

Verified traveler

The property has a very green and peaceful ambience. Mixed review for the staff. Some were very warm and courteous and some were very disrespectful. A big shoutout to Ramvilas from the restaurant. He provided exceptional service and an experience worth remembering. Devaki also deserves a special mention. She was also very attentive and warm. COVID-19 safety measures at the restaurant should definitely be improved. Didnot find it upto the mark. Like all the cutlery was out in open and everyone was Howver
Stayed 2 nights in Sep 2020
Response from Ramya on 2020/9/17
Dear Guest, Greetings from Gateway Resort, Damdama Lake! I would like to take this opportunity to thank you for taking the time to write to us further to your experience at the Taj. I am so pleased to know that you had an overall pleasant stay with us. I have made a note of your comment and thank you for sharing the same. We appreciate your kind patronage and look forward to welcoming you back to the hotel. With best regards, Ramya Cotah

10/10 Excellent

Ankush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blissful
Gr8 place for rejuvenation Awesome staff Super food Amazing ambience
Stayed 1 night in Mar 2020
Response from Ramya on 2020/4/6
Dear Guest, Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Ramya Cotah

10/10 Excellent

Lakshey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damdama Lake Gateway Resort Weekend Getaway
Extremely courteous staff and spacious rooms. Good one day getaway ftom the city.
Stayed 1 night in Feb 2020
Response from Ramya on 2020/2/24
Dear Guest Greetings from Gateway Resort, Damdama Lake! Thank you so much for the feedback you have shared, further to your stay with us. We sincerely appreciate your positive feedback and have shared the same with all my colleagues at the hotel. We greatly value your patronage and look forward to the pleasure of welcoming you back, in the near future to Gateway Resort, Damdama Lake! With best regards, Ramya Cotah

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is good for a relaxing weekend. You can hear birds chirping and staff is also hospitable Buffet is good but management around seating and refilling items is a major issue.
Stayed 2 nights in Oct 2019
Response from Ankur Malhotra on 2019/10/31
Dear Guest, Thank you for your feedback. We have made a note of your concern regarding the Buffet and will have it addressed on priority. We will look forward to welcome you again in the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Ankur Malhotra on 2019/10/17
Dear Guest, Thank you or your feedback. We will look forward to welcome you again in the hotel.

10/10 Excellent

BHAIRAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mind blowing experience
Amazing experience... mind blowing in every sense. Check in process, Rooms, kids activities, leisure activities, food ... perfect. Especially thanks to the restaurant manager for going out of the way to help the kids with delicious options. This was our 2nd time and am sure we will continue to come ...
Stayed 1 night in Sep 2019
Response from Ankur Malhotra on 2019/10/17
Dear Bhairav, Thank you for your feedback. We will look forward to welcome you again in the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ankur Malhotra on 2019/9/23
Dear Guest, Thank you for your feedback. We will look forward to welcome you again in the hotel.

10/10 Excellent

Manish Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ankur Malhotra on 2019/9/23
Dear Manish, Thank you for your feedback. We will look forward to welcome you again in the hotel

8/10 Good

Swati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their hospitality...staff service...property cleanliness...food was good...overall experience was amazing. Rooms are spacious and clean. They should include some fun activities also.
Stayed 1 night in Aug 2019
Response from Ankur Malhotra on 2019/8/19
Dear Swati, Thank you for your feedback. We have made a note of your concern and will have it addressed on priority. We will look forward to welcome you again in the hotel.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ankur Malhotra on 2019/7/30
Dear Guest, Thank you for reviewing the hotel on Expedia website. We will look forward to welcome you again in the hotel.

8/10 Good

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property, excellent staff, food needs improvement
Stayed 1 night in Jul 2019
Response from Ankur Malhtora on 2019/7/20
Dear Arun, Thank you for your feedback. We will look forward to welcome you again in the hotel.

10/10 Excellent

Harshdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place.
The experience was amazing. The hospitality was beyond expectations.
Stayed 1 night in May 2019
Response from Ankur Malhotra on 2019/5/28
Dear Harshdeep, Thank you for reviewing the hotel. We will look forward to welcome you again in the hotel

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, lots of fun activity. Highly recommend
Stayed 2 nights in Sep 2018
Response from Ankur Malhotra on 2019/2/27
Dear Guest, Thank you for your feedback. We will look forward to welcome you again in the hotel.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I feel the property is quite overpriced. It didn't meet standards at all, for what they charge for room and food. Overall, a very average experience and stay.
Stayed 1 night in Feb 2019
Response from Ankur Malhotra on 2019/2/13
Dear Guest, Thank you for your feedback. We have made a note of your concern and will have it addressed on priority.

6/10 Okay

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good stay but we were not given any activity chart which we came to know from housekeeping that it's provided to all..which includes a high tea etc. Rest all was fine and room was comfortable and cozy.... Breakfast was good too!!
Stayed 1 night in Dec 2018
Response from Ankur Malhotra on 2018/12/29
Dear Siddharth, Thank you for your feedback. We have made a note of it and will have it addressed on priority.

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ankur Malhotra on 2018/12/10
Dear Manu, Thank you for your feedback. We will look forward to welcome you again in the hotel.

10/10 Excellent

Ashim

Good place for an overnight getaway
Amazing service and good food
Stayed 1 night in Aug 2018
Response from Ankur Malhotra on 2018/8/29
Dear Ashim, Thank you for your feedback. We will look forward to welcome you again in the hotel.

8/10 Good

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Ankur Malhotra on 2018/8/29
Dear Vineet, Thank you for your rating on Hotels.com. We will look forward to welcome you again in the hotel.

10/10 Excellent

Deepa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - in middle of no-where
Its absolutely a superb hotel ... represents the Taj brand wonderfully in every way. However, the only issue is getting there which is through some very awful condition roads (from Delhi airport).
Stayed 1 night in Apr 2018
Response from Ankur Malhotra on 2018/4/23
Dear Deepa, Thank you for your feedback. We will look forward to welcome you again in the property.

8/10 Good

Saurabh

Liked: Cleanliness, property conditions & facilities, room comfort
Nice quiet place with spacious room w/ avg service
Nice property, well maintained, few activities for kids. Overall worth the stay but would be awesome to stay with little improved service.
Response from Ankur Malhotra on 2018/4/16
Dear Saurabh, Thank you for your feedback. We have noted down your concerns. We will look forward to welcome you again in the hotel.

6/10 Okay

Mukesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Ankur Malhotra on 2018/3/7
Thank you for your feedback.

8/10 Good

Meghna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Ankur Malhotra on 2018/3/7
Thank you for your feedback.

8/10 Good

Prashant

Liked: Cleanliness, room comfort
Peoperty could be better managed and they really need to do a lot on their food.
Stayed 1 night in Feb 2018
Response from Ankur Malhotra on 2018/2/22
Dear Prashant, We have noted your feedback and will address this on priority.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and comfortable stay!
Excellent property! Loved the greenery and fresh air. Courteous staff and Amazing food. Room was big enough with a large bathroom. Lush freen lawns and extra curricular activities were fun.
Stayed 1 night in Jan 2018
Response from Subbiah Pandian on 2018/2/3
Thank you for your kind words. It was a pleasure to have you stay with us and we hope to welcome you back to stay with us soon.

10/10 Excellent

Srikrishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Lovely place..,,lovely people....lovely food
Stayed 1 night in Jan 2018
Response from Ankur Malhotra on 2018/2/6
Thank You for your feedback. We will look forward to welcome you again in the property.

10/10 Excellent

parag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Subbiah Pandian on 2018/1/24
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good

10/10 Excellent

Puru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang on money
amazing stay, lush green property and a very polite stay