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Reviews of Tower Inn And Suites Of Guilford - Madison

2.5 out of 5
Tower Inn And Suites Of Guilford - Madison
320 Boston Post Road, Guilford, CT

Reviews

7.2

Good

Rating 10 - Excellent. 43 out of 185 reviews" "
Rating 8 - Good. 66 out of 185 reviews" "
Rating 6 - Okay. 44 out of 185 reviews" "
Rating 4 - Poor. 7 out of 185 reviews" "
Rating 2 - Terrible. 25 out of 185 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Sheila

Stayed 1 night in Apr 2024

10/10 Excellent

Paul, Earlysville

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room. It was nice and spacious. And the service was very helpful.
Stayed 3 nights in Apr 2024
Response from Y on 2024/4/28
Thank you very much for staying with us. Really appreciate your business. See you again in future.

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024
Response from Y on 2024/4/24
Thank you very much staying with us see again in future

10/10 Excellent

Sreeram, rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was responsive to my concerns. The desk is staffed 24/7, unlike some other properties. The shoreline diner is across the street for breakfast and dinner. I would stay there again, when I visit Guilford.
Stayed 2 nights in Mar 2024
Response from Y on 2024/3/18
Thank you very much, sir for a beautiful response and business. See you again next time.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Much appreciated after a ling drive. Clean, safe, polite.
Stayed 1 night in Mar 2024
Response from Y on 2024/3/2
Tim thank you very much for your beautiful response. I really appreciate business. See you next time.

8/10 Good

Matthew

Liked: Cleanliness
This place is good value for the money. Excellent diner across the street, and located right on Route 1 (Boston Post Road in that area). Sometimes difficult to contact the staff as they manage two adjacent properties, but overall a nice inexpensive place to stay in the Guilford/Madison area
Stayed 2 nights in Feb 2024
Response from Y on 2024/2/13
Thank you very much for beautiful response. Really appreciate your business. See you again next time.

8/10 Good

Ellen

Liked: Staff & service
Disliked: Amenities
While the oom was clean, the bed coverings were not. No clock in room
Stayed 1 night in Feb 2024
Response from Y on 2024/2/13
Thank you very much for the reviews. I really appreciate your business. See you again. Next time we tried to correct the issue.

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay elsewhere in the winter.
We arrived around 9 pm after a much longer drive than expected due to traffic in a cold rainy winter night. Looking forward to a comfortable room. The heat in the room was turned OFF and this was winter. The heater in the room was really noisy and we had to keep our coats and shoes on to stay warm. There is no carpet in the floor which was freezing. On the positive side, there was plenty of hot water, the bed was comfortable, and the WiFi was fine. We will not take a chance on staying here ever again.
Stayed 2 nights in Dec 2023
Response from Y on 2023/12/30
Thank you very much for your response. Sorry about the expectation we not there. Will try to fix next time. Appreciate your business. See you next time.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Y on 2023/11/6
Thank you very much for the beautiful response and reviews. I really appreciate business. See you in the future

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Couch was gross - stained. Toilet was actually on a slant. Bedding was very old. Pillows were terrible.
Stayed 1 night in Aug 2023
Response from Y on 2023/8/27
Sorry about your experience will try to correct next time I really appreciate business. Thank you.

4/10 Poor

Yang

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a bad smell. It is not clean. The internet is basically not working. I will not recommend this place.
Stayed 1 night in Aug 2023
Response from Y on 2023/8/16
Sorry about that we tray to correct next time. Thank you for your business

8/10 Good

David, Danielson

Stayed 1 night in Aug 2023

6/10 Okay

yolanda

Traveled with partner
Liked: Staff & service
When we drove up to our room as there was a lot of noise and people outside there rooms sitting and standing around. Did not feel comfortable and did not stay. People looked shady. I did not care as I did not get reimbursed bc I checked in at 3 and left and went back to the room at 10 at night.
Stayed 1 night in Jul 2023
Response from Y on 2023/7/24
Thank you very much. See you again next time.

8/10 Good

Abbie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Tower Inn is a fine place to stay for a business trip. The bed was more comfortable than I expected!
Stayed 3 nights in Jul 2023
Response from Y on 2023/7/18
Thank you very much for the beautiful response. Thanks for your business. See you again next time.

6/10 Okay

Daniel

Traveled with partner
The WiFi does not reach the rooms in the back of the property. We kept getting a message that said we needed to "move closer". And the majority if the tV stations on the direct TV had such poor connection that they were unwatchable.
Stayed 1 night in Jul 2023
Response from Y on 2023/7/17
Thank you very much for your reviews. Will try to correct your concern. See you next time.

6/10 Okay

Joan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pleased to see that the room was clean and spacious. Nice amount of towels provided. Good location for our visit.
Stayed 1 night in Jul 2023
Response from Y on 2023/7/16
Thank you very much for your response. I really appreciate business. See you again next time.

2/10 Terrible

Emilio

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place smelled really bad. There is a guy doing the cleaning he does at his best but is not much he can do with this old place The floor under the toilet is sinking down that's where the smell come from.
Stayed 3 nights in Jun 2023
Response from Y on 2023/7/5
Sorry about the bad experience with us to correct next time. Thank you very much appreciate business.

2/10 Terrible

Lee

Stayed 1 night in May 2023
Response from Y on 2023/5/23
Sorry about that we are below the expectation we try to connect next time. Thank you for your business.

8/10 Good

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Y on 2023/5/16
Thank you very much for your beautiful response. See you again next time will take care you. Thank you for your business.

6/10 Okay

Judith

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This a motel, not a suites hotel. Very basic. But there are very few options if you want to be in Guilford.
Stayed 2 nights in Apr 2023
Response from Y on 2023/5/5
Thank you very much for your review See you again next time.

4/10 Poor

Julia

Stayed 5 nights in Apr 2023
Response from Y on 2023/5/23
Sorry, we try to correct next time. Thank you for witness.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Y on 2023/3/27
Thank you very much for your response. Give US beautiful reviews.

8/10 Good

Kathleen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were disturbed in the middle of the night by the movies crew departing and the lighting they used for the shoot.
Stayed 2 nights in Mar 2023
Response from Y on 2023/3/21
Thank you very much for the response. Sorry about the inconvenience but I took it next time. Thanks. For your review.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Y on 2023/3/21
Thank you very much. Your response sorry about the little bit inconvenience. We try to correct it next time. Thanks for good reviews.

6/10 Okay

Mike

Traveled with group
Liked: Staff & service
Could have been cleaner
Stayed 1 night in Feb 2023
Response from Y on 2023/2/7
Thank you very much for your response which I do better next time. Sorry about that.

10/10 Excellent

Brian

Stayed 1 night in Dec 2022
Response from Y on 2023/1/8
Thank you very much, sir beautiful response and business. See you again next time. In the future.

2/10 Terrible

Emily

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had stains the pull out couch had mold
Response from Y on 2023/1/6
Sorry about your experience with tried to correct next time I really appreciate business

8/10 Good

Arnaldo

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guilford Motel
Spacious and convenient
Stayed 1 night in Dec 2022
Response from Y on 2023/1/6
Thank you very much for your beautiful response and reviews. I really appreciate your business. See you next time. Thank you.

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Y on 2023/1/6
Thank you very much for your business and beautiful reviews that help my business really appreciate See you next time. Thank you very much.

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Y on 2022/11/27
Good to hear happy with our hotel really appreciate your business. Thanks for the beautiful response and nice reviews. See you again in future. Thank you sir.

6/10 Okay

Rahgue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Y on 2022/11/19
Glad to hear you happy with our property. Really appreciate your business. Thank you for your beautiful response. See you next time again thank you very much.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean, big rooms.
Stayed 1 night in Oct 2022
Response from Thank you very much for your beautiful response th on 2022/10/23
Thank you very much for your beautiful response thank you for the good reviews see you again thank you for your business

2/10 Terrible

Euan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuinely awful place to stay
Had booked for 3 of us including my 1 year old daughter, and requested a crib. When checking in, I asked about the crib and the owner just said no dont have one. Daughter ended up having to sleep in a king side bed and genuinely fell out the bottom during the night. Signs everywhere saying they take no responsibility if your belongings are stolen which was disconcerting. Rooms look on to car park, and doors dont fill the frames very well so room was freezing, had to have heat on full blast which stank, and came on and off as the temperature raised and dropped which was extremely noisy, waking our daughter up each time. Wifi wasnt available when we arrived, fridge wasnt clean, bed wasnt clean, everything in the room very old. Was also really expensive for some reason, a genuinely shocking hotel. Didnt feel safe at all.
Stayed 1 night in Oct 2022
Response from Y on 2022/10/13
Sorry for any convenience we tray to correct next time

6/10 Okay

Nancy

Stayed 1 night in Oct 2022
Response from Y on 2022/10/13
Thank you very much for your review really appreciate your time

4/10 Poor

Brian

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The bed was fairly comfortable. Everything else was in desparate need of updating. A number of broken items.
Stayed 1 night in Aug 2022
Response from Thank you very much for your reviews we tried to on 2022/9/21
Thank you very much for your reviews we tried to correct everything would you say sorry for the inconvenience

2/10 Terrible

Alesya

Disliked: Cleanliness
Stayed 1 night in Aug 2022

8/10 Good

Misty

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Tom

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE.
DO NOT STAY HERE. I arrived and there was nobody at what seemed to be a motel-type desk. I had to call the phone for someone to appear. While the gentleman was friendly, this was the only decent part of the experience. I walked into the suite and was immediately met with a dank, musty odor and moldy furniture. I immediately knew I could not spend 5 seconds in this place, let alone an overnight stay. I didn’t even want to put my bag down on the floor. I have never had such a negative visceral reaction to a room, and honestly I found myself going 500 ft up the road to the Comfort Inn. I tried to get a refund through hotels.com but since it was pre paid apparently there is nothing they can do.
Stayed 1 night in Aug 2022
Response from Y on 2022/10/11
Sorry to hear we are not meet your expectation but I took at Correctnext time please thank you

8/10 Good

Liliana

Traveled with family and small children
Good customer service and prompt attention
Stayed 2 nights in Aug 2022
Response from Thank you very much for your beautiful response se on 2022/8/23
Thank you very much for your beautiful response see you the next time have a wonderful day

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Thank you very much for your excellent response I on 2022/8/16
Thank you very much for your excellent response I really appreciate your business see you next time thank you

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left after one night as we the sheets were filthy and had blood stains. The toilet was falling of the wall, gnats were flying out of the sink, bugs and cobwebs and it had a mildew smell. I am know trying to get my money back from Expedia. Funny thing is we went to the Comfort Inn right next store and it was the same owners. It is clear the chain brand gets attention and they are just running the old hotel in to the ground for poor souls that are trying to get out cheap. Never again
Stayed 3 nights in Aug 2022
Response from Y on 2022/8/15
Sorry we Belo your expectation which we correct next time sorry about that again

8/10 Good

Donna

Traveled with partner
Liked: Staff & service
Convenient to beach and plenty of dining options. One of the stovetop burners did not work and fridge could be colder, but we still very much enjoyed our stay.
Stayed 4 nights in Jul 2022
Response from Yogi on 2022/7/19
Thank you for your response and thank you for staying with us will make sure next time correct what are your Suggestion

6/10 Okay

Yusuke

Liked: Cleanliness
hair dryer was not working
Stayed 1 night in Jun 2022
Response from Thank you very much for staying with us see you a on 2022/6/30
Thank you very much for staying with us see you again soon

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for visit with children. Room is very spacious. Staff is very friendly. Great value. Conveniently located at the edge of town.
Stayed 5 nights in Jun 2022
Response from Yogi on 2022/6/30
Thank you very much for your beautiful response see you again very soon

6/10 Okay

Michael

Traveled with family
Disliked: Amenities
it is what it is
Stayed 1 night in Jun 2022
Response from Thank you very much on 2022/6/30
Thank you very much

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Memorial Day Weekend Econo-Stay in CT
This was a convenient place to stay within a few miles of beaches, parks, eateries and shopping. However, we didn't bother to turn on the window A/C because the vents were not cleaned! Spiderwebs, dust, etc.
Stayed 2 nights in May 2022
Response from Thank you very much stay with us we try to connect on 2022/6/30
Thank you very much stay with us we try to connect next time sorry about that

10/10 Excellent

Jim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family rented 4 rooms for an event being held, in Madison. We all enjoyed our stay.
Stayed 2 nights in May 2022
Response from Thank you very much stay with us thank you for a n on 2022/6/30
Thank you very much stay with us thank you for a nice response