This adults-only beachfront retreat caters to active travelers seeking relaxation and recreation. Enjoy body treatments or sports massages at the spa, practice yoga in the gym, or lounge by one of three outdoor pools. On-site volleyball and archery are also available.
Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can check out Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby. Visit our Guia de Isora travel guide
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
What's nearby
Tenerife Beaches
10 min walk - 0.9 km
Alcala Beach
3 min walk - 0.3 km
Playa La Jaquita
3 min walk - 0.3 km
Playa de Punta Blanca
12 min walk - 1.0 km
Playa de los Tarajales
6 min drive - 2.3 km
Getting around
Tenerife South Airport (TFS)
41 min drive
Restaurants
Tamara Lobby Bar
4 min drive
Isora Pool Bar
4 min drive
Oasis Pool Grill
9 min walk
La Divina
15 min walk
Areia Beach Bar
6 min walk
About this property
RedLevel at Gran Melia Palacio de Isora - Adults Only
Luxury hotel near Alcala Beach
Located close to Los Gigantes Marina and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar, and a free daily manager's reception. Active travelers can enjoy archery, fitness classes, and volleyball at this hotel. Treat yourself to a detox wrap, a massage, or a body wrap at Spa by Clarins, the onsite spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare, and local and international cuisine. Yoga classes and Pilates classes are offered at the 24-hour gym; RedLevel at Gran Melia Palacio de Isora - Adults Only also has a terrace, shopping on site, and a coffee shop/cafe. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
Other perks include:
3 outdoor pools along with cabanas, sun loungers, and pool umbrellas
Free self parking and valet parking
2 outdoor tennis courts, an electric car charging station, and express check-out
Express check-in, a porter/bellhop, and wedding services
Room features
All 110 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Other amenities include:
Rainfall showers, designer toiletries, and separate tubs/showers
32-inch LCD TVs with premium channels
Wardrobes/closets, recycling, and electric kettles
All inclusive details
All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and select beverages included
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
1 building
5 floors
Ballroom
Banquet hall
Built in 2008
Eco-friendly cleaning products used
Lifeguards
Reception hall
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Pillow menu
Premium bedding
Bathroom
Bathrobes
Bidet
Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided
Entertainment
32-inch LCD TV with premium satellite channels
iPod dock
Food and drink
24-hour room service
Electric kettle
Espresso maker
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Eco-friendly toiletries
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet fee: EUR 80 per pet, per day
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel
Frequently asked questions
Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?
Yes, this property has 3 outdoor pools.
Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?
Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Check-in start time: 3 PM; Check-in end time: midnight.
What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Check-out is at noon.
Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?
Some rate plans available at this hotel are all-inclusive.
Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?
Located in Guia de Isora, this beachfront hotel is on the boardwalk/promenade,steps from Alcala Beach, and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Alexander
Stayed 5 nights in Dec 2024
4/10 Poor
Jeffrey
2025/7/11
Liked: Cleanliness
Disliked: Amenities
Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience.
Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week.
My one and only complaint were that the light switches in the room were difficult to operate at times.
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Ferien wie man es sich wünscht! Sehr freundliches und gut geschultes Personal. An dieser Stelle ein besonderes Dankeschön an Jessica von der Reception.
Wir kommen sehr gerne wieder.
Wir sind keine Pauschalurlauber und meiden große Hotels mit All-In und großem Animationsprogramm. Die Anlage ist groß, aber es verläuft sich im RedLevel-Bereich sehr gut.
Insgesamt ist es eine chillig und schöne Anlage mit vielen Möglichkeiten und mit sehr freundlichem Personal.
Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.