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Reviews of Suites Terraza Imperial

Suites Terraza Imperial
15 Ave. A 4-39 Zona 13, Guatemala City, Guatemala

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 226 reviews" "
Rating 8 - Good. 60 out of 226 reviews" "
Rating 6 - Okay. 6 out of 226 reviews" "
Rating 4 - Poor. 10 out of 226 reviews" "
Rating 2 - Terrible. 9 out of 226 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael, SPRING

Liked: Cleanliness, property conditions & facilities
Aproximadamente to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Hanan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! We were blown away by the classiness and cleanliness of this hotel and only wished we had more time to enjoy it.
Stayed 1 night in Apr 2024
Response from Administración on 2024/4/16
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Jose

Disliked: Amenities
Trucks blaring their horns late into the night.
Stayed 1 night in Apr 2024

2/10 Terrible

Olivia

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I had to ask them to change the sheets and blankets it had a horrible smell in the room and I couldn’t sleep all night from all the noise I could hear the plains going off every hour and car noises
Stayed 2 nights in Apr 2024

8/10 Good

John, Gardner

Liked: Cleanliness, amenities, property conditions & facilities
Super location near the airport with lots of restaurants and shopping close. Room was very clean with a comfortable bed and nice hot water in the modern bathroom. The 52 inch TV had cable channels but wasn’t connected to the internet to stream. The fridge was nice to have but only the freezer worked. Okay WiFi speed around 30 mg downloads.
Stayed 2 nights in Mar 2024
Response from Administración on 2024/4/16
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Yadira

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved for one night for my husband to stay a day before picking me up from the airport. I choose it for airport distance and because the pictures liked nice. He liked it, six days later we stayed there again. Very clean, comfortable and the recepción people are very nice and helpful. They arranged our Uber. Will definitely continue staying there on all future trips.
Stayed 1 night in Mar 2024
Response from Administración on 2024/3/26
Gracias por sus comentarios, saludos.

10/10 Excellent

Esperanza

It was a good experience.
Stayed 1 night in Mar 2024
Response from Administración on 2024/3/26
Gracias por sus comentarios, saludos.

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024
Response from Administración on 2024/3/18
Muchas gracias por sus comentarios.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, safe, clean and comfortable stay.
Stayed 1 night in Feb 2024
Response from Administración on 2024/3/4
Muchas gracias por tus comentarios, esperamos que vuelvas.

10/10 Excellent

Daniel

Traveled with partner
Everything was amazing!!!!! The staff, the room, cleanliness. Thank you so much! We will stay with you again. ¡¡¡¡¡Muchos grasias!!!!!
Stayed 2 nights in Mar 2024
Response from Administración on 2024/3/4
Muchas gracias por tus comentarios, esperamos que vuelvas.

8/10 Good

Jose A Flores

Stayed 1 night in Feb 2024
Response from Administración on 2024/3/26
Gracias por sus comentarios, saludos.

10/10 Excellent

adrian

Traveled with partner
Liked: Property conditions & facilities
Nice and clean hotel
Stayed 1 night in Feb 2024
Response from Administración on 2024/3/4
Muchas gracias por tus comentarios.

10/10 Excellent

Stefani

Stayed 1 night in Feb 2024
Response from Administración on 2024/3/26
Gracias por sus comentarios, saludos.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Administración on 2024/3/4
Muchas gracias por tus comentarios.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, price, very clean hotel!
Stayed 1 night in Jan 2024
Response from Administración on 2024/1/25
Gracias por tus comentarios. Esperamos que vuelvas.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay! Very convenient and close to the airport!! Love the staff and everything.
Stayed 1 night in Jan 2024
Response from Administración on 2024/1/25
Gracias por sus comentarios. Esperamos que vuelva.

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Administración on 2024/1/25
Gracias por sus comentarios. Esperamos que vuelva.

10/10 Excellent

Alexis

Stayed 1 night in Oct 2023
Response from Administración on 2024/1/26
Gracias por tus comentarios, esperamos que vuelva.

4/10 Poor

Reginaldo

Business traveler
Liked: Amenities, property conditions & facilities
I like the view
Stayed 1 night in Dec 2023
Response from Administración on 2024/1/26
Gracias por tus comentarios, esperamos que vuelva.

8/10 Good

JOSE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Administración on 2024/1/25
Gracias por sus comentarios. Esperamos que vuelva.

8/10 Good

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Need pool 😜
Response from Administración on 2024/3/4
Muchas gracias por tus comentarios.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 4 nights in Nov 2023
Response from Administración on 2024/1/25
Gracias por sus comentarios. Esperamos que vuelva.

10/10 Excellent

Ruben

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

ISAAC

Traveled with family
Liked: Cleanliness, room comfort
Stayed 13 nights in Sep 2023

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, room comfort
Great place... BUT
The place was actually really nice. Very good location, close to the airport and easy to get to. The room was very clean and even though we didn't use the little kitchen it was good to have it just in case. I will say though I did not like at all that they deactivated my key access before my check out time was up and when I went to the front desk to ask about it they told me someone will come up to my room to let me in and get my belonging for check out time. I felt like I was being "kicked out" for some reason and even though the lady at the front desk was "nice" enough to give me an explanation that made no sense to me I strongly believe that OUTSTANDING GUESTS like ourselves should not be treated like that. I honestly felt very weird about. We have been in 26 countries around the world and this place is the only one that we have had happened to us. Check out time was at 13:00 and I was trying to get to my room at 12:45 to grab my stuff and do the check out when I realized they had deactivated my key access. NOT COOL at all. I would probably not stay there again for that reason along.
Stayed 1 night in Sep 2023

8/10 Good

Esvin

Traveled with family
Liked: Cleanliness, room comfort
Little hard to check out.
Stayed 1 night in Sep 2023

10/10 Excellent

david

Liked: Cleanliness, property conditions & facilities
I love the place very closed to the airport
Stayed 1 night in Sep 2023
Response from Administración on 2023/9/19
Muchas gracias por sus comentarios, esperamos que vuelva pronto.

10/10 Excellent

HERBERT, Guatemala

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay, very clean and very spacious room.
Stayed 1 night in Aug 2023
Response from Administración on 2023/8/29
Fue un gusto servirle, le esperamos nuevamente.

2/10 Terrible

Adam

Traveled with family and small children
Disliked: Cleanliness
They turned us away at midnight because their system did not have the reservation from Orbitz even though I showed it to them. They were rude, and I felt like they wanted to charge us more because it was late. Really disappointing, now I have to try and get a refund.
Stayed 1 night in Jul 2023

8/10 Good

elias

Liked: Cleanliness, amenities, property conditions & facilities
Nothing special
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice for what I paid. Clean, comfortable, and in walking distance to restaurant/bar district.
Stayed 2 nights in Jun 2023
Response from Administración on 2023/6/19
Thank you very much for your comments, we hope you come back.

8/10 Good

Antoine, Antigua Guatemala

Stayed 1 night in May 2023

6/10 Okay

Joaquin

Stayed 1 night in May 2023

10/10 Excellent

Vilma Alejandra

Liked: Cleanliness, room comfort
Happy place
It was an amazing , I’ll definitely go again with family to stay at this wonderful hotel .
Stayed 7 nights in Apr 2023
Response from Administración on 2023/6/12
Thank you very much for your comments, we hope you come back

10/10 Excellent

Juan Carlos

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice suite, well equipped. Friendly employees.
Stayed 1 night in Apr 2023

10/10 Excellent

Hui-Ling

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was very spacious and had a fully-equipped kitchenette, making it possible to have a home-made breakfast or a late-night hot meal without leaving the hotel. The Eco-filter feature ensures abundant drinking water supply. The hotel staff is friendly but does not help with tourism arrangements. However, with many travel agencies within walking distance of the hotel, that is not an issue. Overall, the hotel has very good security measures, good environment and very spacious and comfy room for adequate rest.
Stayed 6 nights in Apr 2023

8/10 Good

DAVID, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is quite new, so the rooms are modern and well equipped. Pretty much all you need. Maybe better located electrical outlets woukd be good, but thats about it. However, the staff are not particularly helpful nor service oriented. Never a hello or have a nice day. Another example, where upon arrival, they suggested leaving for a nearby lunch because we were quite early. But we had to ask about leaving bags. Then, upon our return, 20 minutes before official check-in, they made us wait until that exact 3pm time. It was obviously not because the room wasn't ready, and they check us in at exactly 3pm, not a second early, with no help in retieving the luggage at that time either. The front desk staff didn't even know where the luggage was. Too bad, because it is a nice place and well located.

10/10 Excellent

Pascual

Liked: Cleanliness
Great keep up place. Receptionist went above and beyond seem like management do a great job training. Keep up make Chapines proud.
Stayed 1 night in Mar 2023

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
I’m an older woman traveling alone, they didn’t explain how the keycard would open the door to where my luggage was kept before 3pm for to check in, they 2 different remotes for the tv and I could not make the tv work, and even though they had my CC info. They also asked for a cash deposit and at the time of checking out they hold you there until they go check the room and make sure you din’t still anything or broke something I guess because a person call them back on a radio and says, all is ok and then they give you you cash deposit back and ur CC receipt. I had never seen this!!
Stayed 1 night in Mar 2023

8/10 Good

Kerry, Kitchener

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and easy access
Stayed 2 nights in Mar 2023

8/10 Good

Rosa

Stayed 1 night in Feb 2023

10/10 Excellent

Damaris

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the Customer Service very polite and professional. I recommend it for a weekend getaway or business trip.
Stayed 3 nights in Feb 2023

10/10 Excellent

adrian

Stayed 1 night in Feb 2023

10/10 Excellent

Gustavo

Stayed 2 nights in Dec 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Danny, Guatemala

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent, and since I’m an avid traveller, the experience I had in this hotel was amazing.

8/10 Good

Anya

Stayed 1 night in Nov 2022

10/10 Excellent

JUAN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location,excellent costumer service
Stayed 1 night in Nov 2022

10/10 Excellent

Freddy

Traveled with partner
Liked: Property conditions & facilities
My 2 night at hotel were wonderful and comfortable. Will definitely return.
Stayed 1 night in Sep 2022