All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 585 out of 1000 reviews" "
10 - Excellent
585
Rating 8 - Good. 296 out of 1000 reviews" "
8 - Good
296
Rating 6 - Okay. 75 out of 1000 reviews" "
6 - Okay
75
Rating 4 - Poor. 27 out of 1000 reviews" "
4 - Poor
27
Rating 2 - Terrible. 17 out of 1000 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Christian
Traveled with family
2024/4/21
Liked: Property conditions & facilities
Great stay, friendly and helpful staff, good amenities
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Nice place to stay easy close to airport and
Train station
Shianti
Stayed 1 night in Dec 2023
Response from WangYang on 2024/1/10
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. If you can share more experience about your stay that will be much appreciated therefore we can serve you better in near future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pullman Guangzhou Baiyun Airport Hotel
2/10 Terrible
nanda
Business traveler
2023/10/27
Disliked: Staff & service
Service was horrible
Wrong food was served for dine I
Check in slow and concierge was rude
nanda
Stayed 1 night in Oct 2023
Response from WangYang on 2023/10/31
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We already share your review with relevant departments to take immediately Action and to investigate how this could happen. We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Pullman Guangzhou Baiyun Airport Hotel
6/10 Okay
Timothy
2023/10/20
Timothy
Stayed 1 night in Oct 2023
Response from WangYang on 2023/10/31
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
5 star but since covid very little English spoken. Rooms comfortable and clean. Biggest benefit is easy access to the airport terminals.
JACK
Stayed 1 night in Oct 2023
Response from WangYang on 2023/10/31
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
10/10 Excellent
mary
2023/10/14
mary
Stayed 2 nights in Oct 2023
10/10 Excellent
Beth
Business traveler, Traveled with partner
2023/10/14
Liked: Cleanliness, amenities
All good
Beth
Stayed 1 night in Oct 2023
Response from WangYang on 2023/10/31
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Very convenient location at Guangzhou airport. Great value for the price. Excellent breakfast buffet.
john
Stayed 1 night in Sep 2023
Response from WangYang on 2023/10/31
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pullman Guangzhou Baiyun Airport Hotel
Very clean, confirmable hotel. The hotel staff are very nice. You can stay there for a good rest for early departure or late arrival flights with shuttle bus service.
Very nice hotel, very conveniently located with a 1-2 minute walk of the airport.
I don’t like most airport Hotels, This one is a very nice exception to that rule. Highly recommended
David
Stayed 1 night in Apr 2023
10/10 Excellent
Kevin
2023/4/18
Kevin
Stayed 3 nights in Apr 2023
4/10 Poor
Verified traveler
2023/4/18
The hotel is conveniently located from the airport and the hotel shuttle bus is great. The Internet is not good as it dropped quite a few times. I am vegetarian, but there are very very limited options. The hotel room has coffee but no creamer! I think as an international 5 start chain I expected more.
Due to Covid hotel had very basic amenities available. Staff though were excellent
Ian
Stayed 1 night in Nov 2022
Response from WangYang on 2022/11/26
Dear Guest,We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Pullman Guangzhou Baiyun Airport Hotel
Totally rude and incompetent concierge service spoilt it all
Multiple people at the desk and none seemed interested in helping - on their phones the whole time on two occasions
No concept of service whatsoever - a total contrast with the great help provided at the reception desk
Martin
Stayed 1 night in Sep 2021
Response from WangYang on 2021/10/4
Dear Mr Martin, Thank you for taking the time to tell us about your experience at the Pullman Guangzhou Baiyun Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will pay more attention to staff training meanwhile we will review the SOP to ensure the good service standard.We assure you that this Incident will not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Guest Experience Manager WangYang
It was a delightful stay. The GM is an extremely nice individual who will help you when needed. As an American in China that frequents the Baiyun Airport this is a great place to stay especially since there are alot of horrible hotels in the vicinity. I will gladly stay here again. What I enjoyed about this hotel the most was the 5 minute walk to the airport. Check in was easy and the staff treated us nice!
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport.
Your right we are conveniently located across Guangzhou Baiyun International Airport it takes you 3 minutes walk from the main terminal Exit 12-13 don’t forget when you come from the Arrival please use the escalator and go up one level and ask at Information desk for exit 12-13 where you also see our Pullman Hotel Name.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Guest Experience Manager
WangYang
The staff was very nice and helpful, someone even gave my wife a shoulder massage when she mentioned how tired she was
Verified traveler
Stayed 1 night in Mar 2021
Response from WangYang on 2021/3/10
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Experience Manager
WangYang
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Experience Manager
WangYang
Next to T1 of Baiyu Airport and it is just five minutes walking distance.
Albert
Stayed 1 night in Oct 2020
Response from WangYang on 2020/10/10
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Guangzhou Baiyun Airport.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Guest Experience Manager
WangYang
Dear Guest
Thank you very much for taking the time to share your experience regarding your stay at Pullman Guangzhou Baiyun Airport Hotel.
We are very happy to know your recent stay was a total success and I am especially happy to read our room, location, restaurant and staff left such an excellent impression on you - much appreciated!
We all welcome you to come back with you in the near future.
Guest Experience Manager
WangYang
We had a wonderful stay at the Pullman. We were upgraded to a suite when we arrived and were very impressed with the room. The bed and pillows were some of the most comfortable we have ever experienced. The service from all staff was impressive. We will definitely keep the Pullman on our list of favorite hotels.
Verified traveler
Stayed 1 night in Jul 2020
Response from WangYang on 2020/8/26
Dear Guest
Thank you very much for taking the time to share your experience regarding your stay at Pullman Guangzhou Baiyun Airport Hotel.
We are very happy to know your recent stay was a total success and I am especially happy to read our room, location, restaurant and staff left such an excellent impression on you - much appreciated!
We all welcome you to come back with you in the near future.
Guest Experience Manager
WangYang