Exterior
Check availability

Reviews of Fairfield Inn & Suites by Marriott Greenwood

2.5 out of 5
Fairfield Inn & Suites by Marriott Greenwood
527 Bypass 72 NW, Greenwood, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 277 reviews" "
Rating 8 - Good. 75 out of 277 reviews" "
Rating 6 - Okay. 20 out of 277 reviews" "
Rating 4 - Poor. 15 out of 277 reviews" "
Rating 2 - Terrible. 7 out of 277 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Bed had spots on the sheets and had to be changed.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Milaidy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing staff was very polite and the room was very comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positive customer service
Stayed 2 nights in Nov 2023

10/10 Excellent

Rico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Wish the parking lot was a little bigger! Excellent location for convenience!
Stayed 2 nights in Nov 2023

10/10 Excellent

Gienoeffa

Stayed 1 night in Nov 2023

10/10 Excellent

Victor, Conway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The entire staff was very accommodating and professional. Very good experience.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/16
Thank you for taking the time to tell us about your experience. I'll share your comments with the staff.

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The area was great with stores and dining options. Check took a bit longer than expected but the staff were friendly. Good options for breakfast as well with lots of seating
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/16
Thank you for taking the time to share your experience with us. We look forward to serving you again.

10/10 Excellent

Hattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay and friendly staff
Stayed 2 nights in Oct 2023

8/10 Good

Brittany

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet room. Friendly staff. Typical breakfast offerings which was fine. Pricing was a bit high considering the location. Overall a fair experience.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times. Always a pleasant and convenient place to stay. Close to downtown which is a plus!
Stayed 2 nights in Aug 2023

8/10 Good

Josephine

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Not enough waffle makers!
Stayed 2 nights in Jul 2023

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The spa was not hot. There was rust on the railings and masking tape at the base of the railings. The pool area was unkept. We paid the higher price to have a hotel with a spa and it was unsatisfactory. Wont stay here again. Also we had to change rooms because the battery in the fire alarm started chirping and they didn't have someone there to fix it.

6/10 Okay

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and well kept. The breakfast acceptable...not exceptional by any means. The staff were very polite and accommodating. We were on the 3rd floor for 6 nights and only twice were we able to take a hot shower. The sink water got hot but not the shower. Also, the door to the room didn't fully close on it's own...we had to pull closed to make sure it locked. This was my second...maybe 3rd stay at this property and I never experienced the cold water issue before. That's why I selected it again.
Stayed 6 nights in Aug 2023

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Greenwood SC
Stayed 1 night in Aug 2023

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was kept nice and neat but the staff was absolutely the best, very helpful and courteous.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

latonya

Stayed 2 nights in Jul 2023

10/10 Excellent

clarence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner
Very good stay, nice service
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Gwendolyn

Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience. Great staff, clean comfortable room, nice breakfast. JWM should be proud.
Stayed 1 night in Jul 2023

10/10 Excellent

Shawanda

Stayed 1 night in Jul 2023

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Was water dripping near by the bedroom
Stayed 1 night in Jul 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service
Very nice lady at front desk.
Stayed 1 night in Jun 2023

8/10 Good

Shayna

Stayed 2 nights in Jun 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean rooms
Stayed 1 night in Jun 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff exceptionally friendly. Nice lobby and breakfast bar.
Stayed 2 nights in Jun 2023

10/10 Excellent

Christopher

Stayed 1 night in May 2023

10/10 Excellent

Duane

The staff and the room
Stayed 1 night in May 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
I would have loved to give this a 5 star rating, but the jacuzzi was not hot and only ⅓ rd of the jets worked. After a long day of driving I hoped for a relaxing water massage. But the room was clean, bed wonderful, and staff great. Breakfast was also very good. Need to pressure the Mall management to clean up the overall parking lot, as it is full of weeks, trash, glass, etc., and not nice to walk around.
Stayed 1 night in May 2023

10/10 Excellent

Hazel, Virginia Beach

Stayed 1 night in May 2023

10/10 Excellent

Keith

Stayed 2 nights in May 2023

8/10 Good

Denise

Stayed 1 night in May 2023

8/10 Good

Kathryn

Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Short Staffed
Arrived at hotel a little after 6:00pm and my room wasn't ready, they said short staffed. I had driven for 10 hours wanted to unpack get dinner and go to sleep. I left, went for walk, got dinner, returned to hotel and they said it was just ready. Really, that was pretty late....after that the rest of the stay was really fantastic, the staff was friendly and the hotel and rooms clean...bed a bit hard, but used to it at hotels. I could only give two stars because of the late check in.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
great hotel for kids to play in the pool, walk to many stores, restaurants, movie theatre, employees are very friendly, helpful and are available to assist in any way or just talk while you wait for your husband ! Tina helped with kids, bandaids, pizza delivery, helped me feel quite at ease setting up & feeding 7 people in the lobby & then take them back to the pool.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ralph, Clinton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Apr 2023

8/10 Good

Karin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. I liked having coffee brewed and available in the lobby at 5 am.
Stayed 2 nights in Apr 2023

8/10 Good

Dennis

Stayed 2 nights in Apr 2023

8/10 Good

Darrell

Stayed 1 night in Mar 2023

6/10 Okay

Leslie

Stayed 1 night in Feb 2023