Dear Ernest, We are thrilled to read that you had a pleasant stay at Extended Stay America. It's wonderful to know that you enjoyed the convenience of nearby dining options and found the experience to be exceeding expectations, especially considering the value. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

Dear Carmella, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for the strong perfume smell that discomforted you. The housekeeping team attends to the mentioned issue when informed. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Osman, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management

Dear Gerald, Thank you for reviewing your stay at our hotel. It was a pleasure having you as our guest at Extended Stay America. We are pleased to know that your room and the amenities we provide exceeded your expectations and made for a more memorable stay. It is a pleasure to learn that you enjoyed your stay and had excellent encounters with our staff. Thank you again for including us in your travel plans. We look forward to welcoming you back here.Sincerely, Hotel Management

Dear Nahom, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Ted, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Johnny, Thank you for reviewing your experience. We are deeply sorry for the inconvenience you encountered with the cleanliness issues in your room. We aim to provide guests with fresh, clean suites and comfortable accommodations and follow the most rigorous industry standards regarding our suites' cleanliness. Therefore we apologize this was not what you experienced and regret your leaving. We will address the concern for appropriate action. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel and posting your comments. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. Moreover, we make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, we are sorry this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management

Dear Thomas, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear David, Thank you for sharing your comments. We are very disappointed to read about the housekeeping issues you encountered in the suite. Please accept our apologies for not delivering the exceptional stay you deserved. Your feedback is essential for our growth, and we assure you that it is addressed adequately. We hope you will stay with us for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Lisa, thank you for being our guest. We apologize for not meeting your expectations during your recent visit. Please feel free to reach out to our front desk for further assistance. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Stephanie, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Constance, thank you for choosing Extended Stay America and for taking time to post a review! We are glad you were pleased with our well-kept accommodations and that you enjoyed the service our associates delivered. However, we regret learning that our beds were not to your comfort and apologize for the inconvenience you experienced with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management

Cody, thank you for sharing the specifics of your visit. We are glad our location worked well for you and that we were able to meet most of your expectations at a great price. However, we apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

Amber, thank you for being our guest and sharing your review. We never want to disappoint our guests, so we apologize for any concern you had during your stay. Thank you for choosing us, and we hope you will visit again. Sincerely, Hotel Management

David, thank you for sharing the specifics of your visit. We apologize for the cleanliness issue you encountered at our hotel and will address this with our housekeeping staff to ensure we are more consistent in our service delivery. Please know we have also noted your additional comments as we are continually striving to improve our guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Amol, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

Mudassar, we are thrilled you had an excellent stay at Extended Stay America, and we appreciate the perfect rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management

Melissa, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We strive to provide all our guests with a comfortable, “home away from home” experience. Again, thank you for the review!!

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We strive to provide all our guests with a comfortable, “home away from home” experience. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception. Again, thank you for the review!. Sincerely, Robert

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. Our housekeeping staff is taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too! Sincerely, Hotel Management

Pamela, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

David, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception! Again, thank you for contacting Extended Stay Hotels and if I can be of assistance to you, please contact me directly

Yvette, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception! Again, thank you for contacting Extended Stay Hotels and if I can be of assistance to you, please contact me directly

Diego, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We will also share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

Charlene, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in the rooms and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Charlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Adrian, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Thank you for being so specific in your evaluation of our hotel. We are glad you were pleased with the service our associates delivered and with the comfort of our beds. However, we regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management