We were coming for a funeral and originally asked for an early check-in, 3 instead or 4. Was told it was not possible which we were fine with. When we arrived at 4, we were told that neither of our rooms were ready, we should check back in 30 minutes. At 4:30, our rooms were still not ready, asked if there was a room we could use temporarily, cousins wanted to have a little pool time. Answer was no, sorry. We had to wait in the lobby until 6:30, no one explained the delay, said there were no managers around and house keeping didn’t speak English. No one ever came to speak to our group, we had to go to the desk and they had no answers. Unfortunate way to start our trip.