The staff was absolutely amazing, particularly the day receptionist, Melanie. She booked tours for us to the famous archeological site, the black sand beach, and the Santorini Wine Museum (Koutsogiannopoulos) that is world famous, and Oia. The location of this hotel is key. Very close to the heart of Fira, so great for shopping. Immaculate room and grounds. Breakfast was included. I'm raving about this place to everyone I know! Well worth it! Beds were super comfortable. We had a party of 3 with 2 rooms. The pool was awesome!