5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Stella Island Luxury Resort & Spa - Adults Only

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 207 out of 254 reviews" "
Rating 8 - Good. 32 out of 254 reviews" "
Rating 6 - Okay. 7 out of 254 reviews" "
Rating 4 - Poor. 5 out of 254 reviews" "
Rating 2 - Terrible. 3 out of 254 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is exactly as you expect! All of the staff we have interacted with have been the most caring and attentive people I have ever met, especially at the Makuti bar day in day out they even recommended us some films to watch. The pictures of the place you see are exactly what you get. If you are like us and do not often experience people waiting on you hand and foot it’s a surreal experience but something that makes the trip So amazing. The dining experience - just WOW! Food I have never tasted to be so amazing! Always have the lamb medium rare you won’t regret it. Welcome drinks on arrival and they let you enjoy everything how you want to not how they expect you too. I can’t thank everyone enough for my stay it’s been something I’ll never forget and nothing will live up to this. If you have the chance to come - you won’t regret it!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and kind. The food was also very good and a lot to choose from.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal property, with amazing food and staff.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gary

Stayed 6 nights in Apr 2024

10/10 Excellent

namara

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend Full board package.
Stayed 3 nights in Nov 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Stella Island and Wow! From start to end the holiday was amazing. Lovely welcome by the front desk staff, check in incredibly smooth with a welcome drink. Staff very attentive, used the in resort a la carte restaurants on 4 of the 5 nights which were all lovely (esp the Mexican and Steak restaurants) staff very friendly, resort is very clean and tidy with staff always cleaning. Lovely atmosphere. Will definitely be returning!
Stayed 5 nights in Oct 2023

8/10 Good

Niko

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely stunning!! Definitely enjoyed staying here. The rooms were gorgeous, pool was amazing, extremely friendly staff, and they had a nice spa! Overall 5 out of 5. Only thing that was a little disappointing was the beach for the guests. Certainly wasn’t what we expected. Very rocky, and not a great place to enjoy the ocean as there’s walls/barriers right in front of where the Stella Island guests sit. However, not a big deal. We just went to a nearby beach about 20 minutes away via taxi, and it was awesome. This place is gorgeous and we’d highly recommend it.
Stayed 6 nights in Aug 2023
Response from Georgia on 2023/9/15
Dear Jamie,Thank you for your excellent review and your kind words about our stunning resort. We are delighted to hear that you enjoyed your stay with us, including your gorgeous room, the amazing pools, our friendly Team, and the Anassa Spa.We appreciate your understanding regarding the beach situation. It's important to note that we are not a beachfront resort, and we do not advertise ourselves as such. We are glad to hear that you found a nearby beach to your liking.Thank you for highly recommending us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Annaliese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Absolutely no complaints
Stayed 3 nights in Aug 2023
Response from Georgia on 2023/9/15
Dear Annaliese, Thank you so much for your excellent feedback! Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Georgia on 2023/9/15
Dear Sophie, Thank you so much for your 5* rating! Best regards, Georgia FragkiadakiGuest Experience Coordinator

6/10 Okay

Leena

Given that is a luxury hotel. The room we stayed in was average the TV could not even connect via Bluetooth.
Stayed 1 night in Jun 2023
Response from Georgia on 2023/9/15
Dear Leena, Thank you for taking the time to share your feedback with us. We are truly discouraged that your impression of your stay was determined by the TV, at a resort with 6 exquisite restaurants, 5 bars, a luxurious Spa, a Waterpark, and a wide array of Sports facilities and more.Should you choose to stay with us again, please do not hesitate to contact our team directly with any concerns or requests. We are committed to making your next visit exceptional in every way.Thank you for choosing us for your stay.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Robert

Stayed 7 nights in Jul 2023
Response from Georgia on 2023/9/15
Dear Robert, Thank you so much for your excellent feedback! Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the nicest and friendliest people I have ever encountered. I love the resort.
Stayed 4 nights in Jul 2023
Response from Georgia on 2023/9/15
Dear John,Thank you for your excellent feedback!It is feedback like yours that truly inspires and motivates our team to continue providing exceptional service and authentic hospitality.Best regards, Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Stayed 7 nights in Jun 2023
Response from Georgia on 2023/9/15
Dear Robert, We are sorry to hear you feel this way.Please feel free to reach out to us directly should you have any concerns or questions regarding your stay.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Tristan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities were amazing. Staff super friendly and accommodating. Food was incredible. Overwater Bungalow is a big recommend.
Stayed 9 nights in Jun 2023
Response from Georgia on 2023/9/15
Dear Tristan,Thank you for your kind words! We're happy to hear that you enjoyed our amazing amenities, experienced the warmth of our friendly and accommodating Ream, and savoured incredible meals.We look forward to welcoming you back for another exceptional stay!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing but it took a long time to get s drink served once ordered. Everything else was great
Stayed 14 nights in May 2023
Response from Georgia on 2023/9/15
Dear Antony,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our Team amazing and that you had a great holiday experience.We apologize for the delay, and we appreciate your patience during busier times. We will work on improving our service speed to ensure a more seamless experience for our guests.We hope to have the pleasure of welcoming you back to our resort in the furture!Warm regards,Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Rotem

Stayed 5 nights in Jun 2023
Response from Georgia on 2023/9/15
Dear Rotem, Thank you so much for your excellent rating! Warm regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Sharla S.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing. Very clean, modern, staff was extremely friendly and helpful. Everything you would imagine a place like that to be. We definitely didn’t have enough time there. I would like to have used the facilities the entire day of check in even if our room was not ready yet, as we were not able to use them until 3:00 and then not able to use them after check out at 11:00 so it made for a short time period for two days. Also since we did not get to check in until late we were not able to eat at one of the speciality restaurants the first night as they were already booked and then the choices for the second day were limited because of already being booked up.
Stayed 2 nights in May 2023
Response from Georgia on 2023/9/15
Dear Sharla S.,Thank you for sharing your excellent feedback! We're delighted to hear that you found our property amazing, clean, and modern and that our committed Team was extremely friendly and helpful.Thank you for choosing to stay with us, and we hope to welcome you back for a longer and even more enjoyable stay in the future.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Olufemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a nice quiet place to relax but all inclusive finishes by 11pm and you have to pay for food and drinks between 11pm and 7am which is quite is okay with me with the amount charged for the stay. I was charged separately for using the spa too
Stayed 5 nights in May 2023
Response from Georgia on 2023/5/31
Dear Olufemi,Thank you for choosing our resort for your stay in Crete! We are glad to hear that you have enjoyed our tranquil atmosphere and the services provided.Regarding the all-inclusive benefits they apply until 23:00, a policy communicated clearly to our guests to ensure transparency.We would like to clarify that the all-inclusive package only is about food and drinks and not spa services, a well-accepted fact on a worldwide basis. We are happy that you had a relaxing stay with us. We value your feedback and hope to welcome you back to Stella Island in the near future.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Krupa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this property in mid May when the weather was still a little cold and therefore did not get to enjoy the pool and other amenities as we would have liked. Despite that, we had a wonderful time over our few day stay at Stella Island! The staff was incredibly wonderful and the resort was neat and clean and servers were mostly pretty attentive. Our room was cleaned daily. There were shows in the evening, which were a nice form of entertainment since the resort is pretty isolated from everything else. The one day we did go into town, the hotel arranged a taxi for us for a fee of about 50 euro. Some issues we experienced: -Trying to make reservations beforehand at the restaurants... I was told over email that they would not take them beforehand, and when we got there, the staff said I should have made them in advance because no dining except buffet dining was available on the day of our arrival. That being said, when we did get to eat at the specialty restaurants that were open, they were incredibly wonderful! The food was on par fantastic for an all inclusive deal. -I had contacted the hotel to set up transportation from the airport and they never got back to me. That being said, it was easy to find a taxi at the airport. -All inclusive ends at 11pm (for drinks/foods); which is not something we were used to or expected. -Not a huge deal, but we were told there would be a nice surprise for us in our room for our anniversary, but that never really happened.
Response from Georgia on 2023/9/15
Dear Krupa, Thank you for taking the time to share your feedback about your stay with us in May. We're pleased to hear that despite the cooler weather, you had a wonderful time.We appreciate your kind words about our Team, the cleanliness of the resort, and the entertainment options provided. It's great to know that you enjoyed our exquisite restaurants and that the culinary experience exceeded your expectations. Please accept our apologies for any mishaps from our side.Thank you for choosing us for your holidays, and we hope to have the opportunity to welcome you back in the future.Warm regards,Georgia FragkiadakiGuest Experience Coordinator

6/10 Okay

John

Stayed 5 nights in Apr 2023
Response from Georgia on 2023/5/11
Dear John, Thank you for sharing your review. We are sorry that your stay with us did not meet your expectations and was less than ideal. Could you please provide us with more specific information about what we could improve upon to make your next stay more enjoyable? Your feedback is very important to us and we would like to ensure that we provide the best possible experience for all of our guests.Best regards,Georgia FragkiadakiGuest Experience Coordinator

2/10 Terrible

Hanan, CAESAREA

Stayed 4 nights in Apr 2023
Response from Georgia on 2023/9/15
Dear Hanan, We were truly disheartened to see your rating.Do not hesitate to directly contact us with more details about your experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator

8/10 Good

Shahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place , excellent service . food could be better . expected more out of this place . if you dont like ham and sea food , you have almost nothing to eat . spa costs extra ... this hotel is super expensive and shouldn't be charging extra for hot tub .
Stayed 1 night in Apr 2023
Response from Georgia on 2023/5/6
Dear Shahar,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We are delighted to hear that you found our property beautiful and enjoyed our hospitality experience, as well as our amenities and facilities.We are sorry to hear that the food did not meet your expectations and that you were not able to find suitable options for you. We offer a range of culinary experiences across our five thematic restaurants that we are extremely proud of, and we are disheartened that we were unable to provide you with the personalized experience that we are known for. We wish we had the chance to personally oversee any possible solutions to suit your dietary requirements. We will certainly pass along your comments to our team for further review and improvement.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.Best regards,Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Dolores

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customers service was excellent. Nice variety of restaurants though the quality can improve. Excellent drinks & knowledgeable bar men. Clean environment but need to pay more attention to culinary utensils. All in all a fantastic experience and they were very open to correction. The management is amazing.
Stayed 4 nights in Apr 2023
Response from Georgia on 2023/5/6
Dear Dolores,Thank you for taking the time to leave a review of your recent stay at Stella Island. We are delighted to hear that you enjoyed your experience with us, particularly our excellent guest service, the variety of restaurants, and drinks, the knowledgeable bar team, and the cleanliness. We appreciate your feedback on the quality of our restaurants, and we will certainly take this into consideration as we continually strive to improve our services and facilities.If you have any additional thoughts or suggestions, we encourage you to contact us directly at experience@stellahotels.gr . We would love to hear from you and continue to improve our guests' experiences.Thank you for acknowledging our amazing management team, and we hope to welcome you back soon for another fantastic experience.Best regards, Georgia FragkiadakiGuest Experience Coordinator

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

DESMOND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Enjoy a birthday trip here with my wife and we thoroughly enjoyed everyday. If ever nesr here, Stella would be the first choice.
Stayed 3 nights in Oct 2022

10/10 Excellent

Jasmine

Stayed 5 nights in Oct 2022

10/10 Excellent

aharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfull stay/relaxing the service was perfect
Stayed 3 nights in Oct 2022

8/10 Good

Sonia

Liked: Staff & service, property conditions & facilities, room comfort
Stay was wonderful the food needs to be more of a variety for all cultures, but overall great staff
Stayed 4 nights in Sep 2022

8/10 Good

Igal

Liked: Cleanliness, property conditions & facilities, room comfort
Good but less than expected
The place is huge and looks very nice. Rooms are very large and comfort. On the other hand, the hotel is a bit too big and with many guests so sometimes the service lacks. I had a half board reservation and so they let you eat only in the main restaurant. I was disappointed of the food quality in the main restaurant (mainly dinner) and as well of the lunch in the meat restaurant (with extra cost).
Stayed 1 night in Sep 2022

8/10 Good

smadar

Stayed 1 night in Sep 2022

10/10 Excellent

lidor

Stayed 3 nights in Sep 2022

10/10 Excellent

Mohammad

Stayed 2 nights in Aug 2022

10/10 Excellent

YARON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great srvice
Stayed 1 night in Aug 2022

10/10 Excellent

edi

Stayed 2 nights in Aug 2022

10/10 Excellent

April

Stayed 11 nights in Jul 2022

10/10 Excellent

Or

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

AHARON

Stayed 1 night in Jul 2022

10/10 Excellent

Moshe

Stayed 3 nights in Jul 2022

2/10 Terrible

LEE

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was o but the staff is bad thay promise as upgrade to all inclusive in 240 ero fro 3 nights in the feont desk thay say it 360 euro. We ask an upgrade for bigger room thay say thay dont know orbitz web site and the "vip" is a lie...we never came back
Stayed 2 nights in May 2022

10/10 Excellent

Nicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection !!!
everything from start to finish was amazing, ALL the staff were extremely accommodating and very hardworking, polite and courteous. nothing was too much. One of the best hotels I have stayed in. Can't wait to book again
Stayed 4 nights in May 2022

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Genuinely some of the best service I've ever experienced, genuinely going out of their way to accommodate their guests as far as they could. Gorgeous resort, good facilities and very comfortable. The restaurants are good, possibly a little overpriced for the quality but on the whole each restaurant is decent enough to warrant what you pay. Highly recommended overall.
Stayed 5 nights in Nov 2021

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
The staff is very kind and polite, always at your favorite. The hotel itself very beautiful and quiet.
Stayed 4 nights in Sep 2021

10/10 Excellent

Antonis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Ashley

Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Pleasant trip, nice facilities and food
Pleasant stay at the hotel, all inclusive option with many varieties of food, pool / restaurants sometimes overcrowded, rooms close to the sea with an unpleasant smell. Beach not suitable to swim. Nice vibe and great palm trees, cocktails are great.
Stayed 1 night in Jul 2021

8/10 Good

reli

Stayed 2 nights in Jul 2021

10/10 Excellent

Yarden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Terrible service!!
Stayed 1 night in Jul 2021