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Reviews of Sophia Luxury Suites

4 out of 5
Sophia Luxury Suites
Imerovigli, Santorini, Santorini Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 177 reviews" "
Rating 8 - Good. 29 out of 177 reviews" "
Rating 6 - Okay. 8 out of 177 reviews" "
Rating 4 - Poor. 3 out of 177 reviews" "
Rating 2 - Terrible. 8 out of 177 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Camilo, Staten Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property and the service was incredible. I definitely recommend it
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Giannis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect The staff the view the property Thank you for everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Anita, SpiritLake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the surrounding hotels, the steps/stairs are not for the faint of heart. The view of the caldera is AMAZING. The staff is AMAZING. The included breakfast was always brought to our room fresh and hot. This is the hotel dreams are made of!
Stayed 3 nights in Apr 2024

2/10 Terrible

Terese

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room had a constant banging noise prohibitig us to sleep. I recorded it but they would not credit us after sharing video. Don’t book through expedia.
Stayed 3 nights in Mar 2024

10/10 Excellent

LINGYUN, Bettendorf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for our family. The staff are very friendly and accommodated us very well when we needed extra beds (even included a free dinner for the inconvenience). The hotel dealt with all of our transportation and the free breakfast was wonderful. Absolutely beautiful view and perfect for families looking to relax and sit out in the sun. Also very good for sunset and sunrise if anyone is concerned. Would definitely recommend again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Poonam

Stayed 5 nights in Oct 2023

10/10 Excellent

Yvette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views!! The room was unbelievable. I want to stay there next time I go.
Stayed 1 night in Oct 2023
Response from Sophia Collection's Team on 2023/10/23
Dear Yvette,Thank you for the perfect score! We're delighted to see that every aspect of your stay with us at Sophia Luxury Suites met your expectations. Your feedback, especially regarding our staff, cleanliness, location, and overall value, is greatly appreciated.It's our primary goal to ensure our guests have a memorable and comfortable stay, and it warms our hearts to know we achieved this during your visit. We can't wait to welcome you back on your next visit.Warm regards,

4/10 Poor

Fabiola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Nuestras expectativas eran muy grandes, hay que reconocer que la habitación tiene una excelente vista, sin embargo la habitación que nos tocó está en muy malas condiciones, se ve vieja, la primera noche no tuvimos agua y los baños no servían, además había un olor desagradable. Todas las mañana tuvimos inconvenientes con la coordinación del desayuno. Las muchachas de la recepción muy atentas y siempre dispuestas a ayudarnos, a pesar de esto nuestra experiencia no fue la mejor. Y en otra ocasión buscaría otra opción.
Stayed 3 nights in Oct 2023
Response from Sophia Collection's Team on 2023/10/23
Dear Fabiola,Thank you very much for taking the time to write and share your feedback regarding your recent stay at Sophia Luxury Suites.We thank you for staying with us and are looking forward to welcoming you back in the near future.With kind regards from sunny Santorini.

8/10 Good

Maria del Carmen, KATY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property is awesome. The view from the front of the room is breathtaking. Sunsets here are incredible. To try to get there with your luggage is VERY tricky. Alot of steps, rocks and very steep. No signs, you can get lost very quickly. Once you get to the room though, which is a small house, you’ll love it. It’s very cute. The bathroom though is in desperate need of repairs and remodeling, old, outdated, there’s no shower head, so it’s very difficult to shower. To me the views compensated everything!!
Stayed 1 night in Oct 2023
Response from Sophia Collection's Team on 2023/10/23
Dear Maria,Thank you for taking the time to write and share your feedback about your stay with us. It is a pleasure to read your compliments especially on the excellent service.We look forward to welcoming you back one day and remain in the meantime with our best regards from sunny Santorini.

6/10 Okay

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We arrived to this property on our honeymoon for three nights. The staff greeted us and showed us to our room, which was VERY tiny. Bathroom did not have a door, only a curtain in the unit that we had. There was a screened opening (could not be closed) in the toilet area that was directly connected to the neighbours pool, which allowed zero privacy and kept us up most of the night. We asked for a refund for the next two nights but they denied us and told us we can be moved on the third night only. Thankfully we were able to have a normal hotel room with privacy for our final night. Be aware that breakfast was also late every morning and freezing cold. This experience gets a 3 star because of the views and the third night stay only.
Stayed 3 nights in Oct 2023
Response from Sophia Collection's Team on 2023/10/23
Dear Courtney,Thank you for taking the time to write and share your positive feedback on your stay at Sophia Luxury Suites. We are pleased to hear that you felt like you were in heaven during your stay. Looking forward to welcoming you back we remain with kind regards from sunny Santorini.

10/10 Excellent

Sansao de Jesus Pina

Traveled with partner
Liked: Amenities
Great view and confort. People are friendly too. Unique !
Stayed 3 nights in Sep 2023
Response from Sophia Collection's Team on 2023/9/19
Dear Sansao,Thank you so much for taking the time to share your positive experience with us! We are absolutely thrilled to hear that you found everything about your stay exceptional. We are committed to continuing this level of service and hope to welcome you back on your next visit. Your satisfaction is our highest reward, and we can't wait to have you with us again.Wishing you safe travels and looking forward to seeing you soon!

10/10 Excellent

Billy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great views, great service, absolutely fantastic hotel!
Stayed 2 nights in Aug 2023
Response from Sophia Luxury Suites on 2023/8/30
Dear Billy,Thank you so much for taking your time to give us your feedback. We are glad you enjoyed your stay with us, as we always aim to provide a high standard of service for all our guests. We look forward to welcome you back to Sophia Luxury Suites! Kind Regards, Sophia Collection's Team

10/10 Excellent

Haydee, Avondale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, helpful and friendly. I will definitely recommend others to stay at Sophia’s
Stayed 3 nights in Aug 2023
Response from Sophia Luxury Suites on 2023/9/8
Dear Haydee,Thank you so much for taking your time to give us your feedback. We are glad you enjoyed your stay with us, as we always aim to provide a high standard of service for all our guests. We look forward to welcome you back to Sophia Luxury Suites! Kind Regards, Sophia Collection's Team

10/10 Excellent

GREGORY, MIAMI BEACH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Response from Sophia Luxury Suites on 2023/7/18
Dear guest, Thank you for taking the time to write and share your feedback about your stay with us. It is a pleasure to read your compliments especially on the excellent service. We look forward to welcoming you back one day and remain in the meantime with our best regards from sunny Santorini. Sophia Collection's Team

10/10 Excellent

Manash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sophia Collection's Team on 2023/6/14
Dear ManashThank you for this positive review. We really appreciate that you took the time to do this.Kind regards from sunny Santorini

2/10 Terrible

Ranjit

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ll give a honest review based on our stay. We were suppose to stay at Sophia luxury suite Fira but the day we landed, we got a message the room is not available so shifted us to a different property, called Sophia oia view. We checked in late, and literally had to carry four suitcases a flight of stairs on our own that too in the rain. Ok! So the view was very nice but no sunset view from the room. The room is located legit on the street where everyone passes by ( no privacy what so ever) definitely NOTTTT a honeymoon place. Outdoor hot plunge pool was not working ( which was a main reason we spent so much money). Had to ask to get breakfast everyday ( SAMEE exact meal every morning). WiFI for the most part was non existent. No reception desk, you have to contact them only through whats app, in return with passive aggressive replies. And be careful, cave is with asymmetric low ceiling and you can bang your head hard. All in all, Housekeeping was great! Had to check out to a different more welcoming resort.
Stayed 4 nights in May 2023
Response from Sophia Collection's Team on 2023/6/2
Dear Ranjit,Thank you for taking the time to provide feedback following your recent visit to Sophia Luxury Suites. Customer satisfaction is of the utmost importance to us, and I am sorry on this occasion we failed to meet your expectations. Kindly note that as you had booked for our property in Imerovigli and ufortunatly for maintenance issues we suggest to move you in our property in Oia. Rest assured that your comments will be taken serioously for our improvoment. I do hope you will decide to return to Sophia Collection in the future.Kind regards

10/10 Excellent

MARVIN

Stayed 2 nights in Aug 2022
Response from Sophia Collection's Team on 2023/5/12
Dear MarvinThank you for staying with us and for taking the time to post a 5 star review. We look forward to welcoming you back soon again.Kind regards from sunny Santorini.

10/10 Excellent

Althea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were to die for! The staff was so friend.y and helpful ,
Stayed 4 nights in Aug 2022
Response from Sophia Luxury Suites on 2022/8/24
Dear Althea,We are really excited to know that you enjoyed your stay at Sophia Luxury Suites and thank you for your review!We look forward to welcoming you again on your next visit to Santorini!

10/10 Excellent

Nicholas

Stayed 3 nights in Jul 2022
Response from Sophia Collection's Team on 2023/5/12
Dear NicholasThank you for staying with us and for taking the time to post a 5 star review. We look forward to welcoming you back soon again.Kind regards from sunny Santorini.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our time at Sophia's!
Brilliant place to stay! Amazing views, great facilities, great food and very friendly staff! Would highly recommend.
Stayed 6 nights in May 2022
Response from The Sophia Luxury Suites Team on 2022/6/11
Kelly, thank you so much for the amazing review and the excellent rating ! Looking forward to welcoming you back again as friends! Take care

10/10 Excellent

Valerie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome place!!! The service is incredible! The view of the Caldera is spectacular!!! The only recommendations is to fix the steps going down to the reception kinda dangerous.
Stayed 2 nights in Apr 2022
Response from The Sophia Luxury Suites Team on 2022/5/4
We would like to thank you Mrs. Valerie for your excellent rate and your amazing review ! Sending our love and looking forward to welcoming you back again !

10/10 Excellent

Fizza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The location was nice and the staff were very friendly and helpful. We got the room with private indoor and outdoor pool, it was perfect!
Stayed 2 nights in Oct 2021

6/10 Okay

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Enigma suites aren’t as described
Very misleading photo and description of enigma suites. This was not only a shared terrace between 3 rooms, but it didn’t have anywhere to lie down and was the main walk way from the kitchen and staff toilet so it was very busy and noisy. We booked this last minute and when we arrived and realised it wasn’t what we expected we asked if we could cancel as the room didn’t match it’s description but we weren’t able to, which felt quite unfair. The manager moved us along one room which helped a little (as the first room opened right out onto the kitchen so was very noisy. The staff we’re very kind and friendly though. It was just a disappointment versus the description and photo.
Stayed 3 nights in Sep 2021

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2021

10/10 Excellent

Danai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

2/10 Terrible

Michael, Philadelphia

Traveled with partner
Disliked: Amenities, property conditions & facilities
Looked nothing like the pictures online, the room we got was more like a 2 star hotel. We got a $1300 a night Crypt Suite and it was worse than anything I’ve stayed in and I’ve been around the world all over. It was run down, smelled, and old. Only thing was some of the staff and the view, but you can get that anywhere else. We saw much cheaper hotels around the same area with much nicer accommodations, do yourself a favor and don’t get cat fish by the pictures.
Stayed 3 nights in Aug 2021

10/10 Excellent

Cassidy Derona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the view was breathtaking, the indoor and outdoor pool was fun , and the set up of the room was beautiful
Stayed 4 nights in Aug 2021

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap room—RIPPED OFF!
The room was just awful! Very cheap mattress thrown on the floor (no bed frame) and the bathroom was in the room separated by only a plastic curtain. Additionally, when the windows were closed, the room would start to smell like urine, which I emanated from the toilet. Left the room for another hotel after 1 hour. I was told by the hotel on Friday management was not available to give me a refund but somebody would be in the office on Monday to call me. Nobody called me.
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Do not recommend! The good: breakfast is nice and has an amazing view (but all other hotels around have that too) Th bad: 1. our pool (room 207) was dirty - full of yellow/green stuff. We complained on the first day - reception staff look surprised and careless and quickly just said that pool staff will look into it. Nothing happened. Next day we sent an email with pictures of dirt and our coloured swimming outfits - nothing happened, they didn’t even acknowledge the email. At the end of our stay someone from the staff who was passing by said “just bleach it and will be white again”. We didn’t pay this amount per night to be told to bleach our swimming outfits. Shocking. 2. Room service (food/drinks) is very slow (c.1h wait) and mixed our drink orders few times. 3. We asked for recommendation for the best boat trip as the one they offer was booked out - they said that they can’t recommend as we don’t want to book theirs for another day… 4. Decoration and Champagne package they offer for 150EUR - they gave us sparkling wine (costing 9EUR according to google).. not even sure this is legal to sell one product and deliver something else. So overall - very disappointing experience, staff couldn’t be less helpful and careless about the guests and the rooms are not amazing either (not even talking about dirty pool and having to through away our brand new swimming outfits). Highly recommend looking into other hotels around (Tholos, Astra, Kapari) as the location is amazing.
Stayed 4 nights in Jul 2021

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at its best!
Beautiful views!
Stayed 1 night in Jun 2021

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIEF’S, DO NOT STAY OR BOOK THIS PLACE!!!!
Worst experience of my life, I’ve traveled the world over and over and never have been treated so poorly by any establishment. THEY STOLE MONEY AND REFUSED TO REFUND ME. Never stay here, worst customer service ever. I hope they go out of business for being crooks. Extremely unprofessional and of all times during a pandemic and while trying to support businesses that were hit hard they incorrectly charged me over $1,000 and refused to give back.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

8/10 Good

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020

10/10 Excellent

James, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent most of our time in Oia, Santorini (at Sophia View) but wanted to try somewhere different - so happy we decided on coming to Sophia Luxury Suites, which is in a prime location with great views and not much hill climbing. The transfer from another Sophia hotel was also complimentary. The highlight was enjoying the sunset (over Oia from afar) from the comfort of our private area (best sunset we had seen on our whole trip despite braving it out at Oia, and also on a yacht). Don't bother booking dinner, the room service is excellent and you're protected from the wind in your private area. We at out and regretted it. A shoutout to Bianca and Elpidak, the friendly staff at reception who were super friendly and helpful.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay thanks to the customer-centric attitude of the management and the staff whom accommodated all and beyond our needs. The property has stunning view over the caldera and we could enjoy the sunset from our private pool. Breakfast was great; the staff did routinely check on us during the day to insure everything was fine. There is countless options of cave boutique hotels in Santorini, the majority of which with comparable properties, features and views over the caldera; differentiation is in the service; in our experience the manager Mr Yaqis and his staff get it right. We feel recommending this hotel and we would consider returning if back in Santorini. (Stayed for 2 nights in Oct 2019 with a party of four).
Stayed 2 nights in Oct 2019

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Stephen, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful view of sunset at jaccozy. Nice and helpful people. The pool inside cave is very romantic designed, but with a poor workmanship quality. Water can over flow to everywhere and into bedroom. It course the room becomes very humid, even with 2 dehumidifiers running all the time. The night we staying, the jets of the pool is unable to stop. This makes us unable sleep due to the noise. The maintenance people is unable to fix it. Finally, At 2 o’clock after midnight, the night shift manager turned off all system. Also, the sink draining pipe is broken while I try to drain the water from the water bucket of the humidifier and cause water flooding again. I am unable to believe that a soft plastic pipe used for as a drainage pipe I’d sink. What a nightmare.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms with amazing views all day long, and great staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel, Best Views, Best Staff
My wife and I stayed at Sophia Suites for our 1 year anniversary and were blown away by the whole experience! Our room was amazing--it had a jet tub on the balcony and we had an amazing view of the caldera. Anna and Maria were unbelievably helpful in answering my many questions before and during our stay. They were very prompt in responding via email and during our stay, they helped arranged taxis, a massage, and a catamaran ride. We will definitely be coming back! 10/10
Stayed 2 nights in Sep 2019

8/10 Good

Sonia, Vancouver BC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View amazing.. Staff amazing.. Food amazing. Interior pictures online are not accurate as far as updates. Room is out of date.
Stayed 1 night in Sep 2019

10/10 Excellent

Alessandro, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week. The staff could not be more accommodating and you felt a genuine want to help you get the most from your stay. The Suites were perfect. Spacious to be able to feel like you were not trapped in your standard sized rooms, the amenities were impressive too. However, the best thing about the room is the view. The sunsets were beautiful and we got to watch them from our room every night, whether it be with a glass of wine in hand or in or pool...or both!
Stayed 7 nights in Aug 2019

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
must stay here for at least one night!
Our stay was amazing; the experience felt like a dream. Maria helped us throughout our stay and booked all of our excursions, made arrangements for our friends on the other side of the island to be picked up, booked our massage and checked in with us to see if there’s anything else we needed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon destination
Our stay at Sophia Luxury Suites was amazing. The view of the caldera was spectacular and great for sunsets. The room was very clean and comfortable. The service was also great, theyrend to your every need and bring your breakfast right to your room. Highly recommended!
Stayed 3 nights in Sep 2019

8/10 Good

Neal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view amazing people. Expect a lot of stairs (it is on the cliff) and rustic decor (the room is dug into the rock). Well worth it!
Stayed 3 nights in Aug 2019