This place is excellent.
We came here for our honeymoon and are so glad we chose Fira as it's central and this hotel as the staff, proximity to the bus stops, center of fira and everything else was top notch.
The staff had your best interest and were so accommodating.
If you can swing it, highly recommend room #23 which is the "Suite, Sea View (King)" room as it's private, has an incredible view and is fairly private so you can enjoy your time with your partner.
While Fira can get loud, this place is so far from everything that you don't hear much.
My only suggestion is for them to improve their wifi which is a double edge sword as it allows you to enjoy your stay without accessing technology while when you need wifi for trip planning, it doesn't work. With that said, the staff were so helpful across the board.
Would give them an 11 out of 10 with the extra point going to them for being so helpful when needed. Thank You!