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"Staff were overall really nice, the property is getting a little run down and a little grimey... "

"Staff was very accommodating, but the rooms, while spacious, utilize that space poorly. It’s an alternative versus the surrounding hotels at the right price, because it lacks some of the extras"

"There was a room down the hall that kept slamming their door and being really loud in the hallway. I called and complained for 2 hours and nothing happened. Upon checkout I was told that there was inly a $100 hold on my credit card, but when I checked my credit card there were 2 pending charelges of $100 each."

"Tout était parfait"

"The property is very clean. The staff was very attentive and friendly. My room was very comfortable. I will most definitely come back and stay there again."

"The staff asked us to return after an hour to check in to avoid additional $50. We came back after an hour and spoke to a different staff. The staff was pouting and told us to come back again after an hour! We told he the conversation we had earlier and she decided to then help us check in when we told her that…still pouting, not accommodating and told us that they might not have a room clean for us but he handed us the keycard anyways after checking us in."

"We love staying at the Oaks. Staff is always efficient and helpful. This time we were given a room in what seemed like an older section of the hotel. Could only get there by going up a couple of dmsll sets of stairs. Seemed to be at a far end of the property. Although we were given an upgraded king room, the room was under furnished and needed a refresh. Have yo say we loved the bed."

"Parking was a bit of a nightmare. We had to park off site and the shuttle took along time."

"Coldest room we've ever stayed in! Did receive extra blankets and then a portable heater but even with the thermostat set to 30C cold wind blew in from a loose door adjacent to an old balcony.Bathroom facilities were quite old and the hairdryer failed on our last morning. Breakfast was OK and most of the staff apologetic but we will never stay in the Chelsea Hotel again!"