Great Chatwell Vacation Rentals

"Room was basic, shower water pressure very low, lighting in room not great, Breakfast - staff were doing a great job but were rushed off there feet, very busy and could not cope with demand on some food items like croissants, fruit, hash browns, sausages etc.. Also guest seemed to taking food and not eating it - wasting, and some did not care about leaving the place tidy - absolutely clueless people "

"You have to pay £10 per person per day to use any of the pool facilities (this was not clear until after check in) You also have to pay £10 to park per day (again not clear until checked in) The lady covering reception upon my arrival was quite abrupt "

"Pricey for the condition of the property and facilities. "

"We were looking for a hotel in the area and this one was significantly cheaper than other hotels in the area. Our room was clean and had coffee and tea available the only downside was in the bathroom where the shower slider was loose making it difficult to shower."

"Staff were amazing . Arrived late at night , alone with my young daughter . They helped me check in and even managed to make a hot chocolate which wasn’t on the menu (using ice cream sauce and hot milk) . They made the hotel friendly and relaxing . We will be back ."

"The hotel is decent but the staff response time was not good. Breakfast was good here. The wi-fi was not working at all. Overall the hotel is okay yo staff at but the service and amenties need upgrading."

"Garden centre next door for afternoon tea "

"i really enjoyed my stay and everything is nice in the room except the mattress."

"Unfortunately in this case you get what you pay for. Whilst this hotel was the cheapest around, it certainly felt like it once you stepped inside. We were told 24 hours before our stay that there would be no food available at the hotel, which didn’t leave us anytime to cancel and book a different one somewhere else. Annoyingly it looks like this has been the case for a while. The pictures had shown the hotel overlooking a lake/large pond but what was there was just a remnant of the pond which was now dirty and full of rubbish. Our room had a window at the end of our bed which was looking directly into another 4 rooms, so we had to keep the curtains closed. Our bathroom had mould on the walls, and despite having an ironing board, there was no iron. The beds have spring mattresses which feel like they have seen better days and the heating came on around 5pm so the room was very cold before that. I will say the shower had great pressure as did the toilet, but the walls were so thin we could hear the neighbours doing everything in their bathroom. Staff were polite but felt very uninterested in our presence. I feel the charm this hotel once had is long gone. On the plus side it is walking distance from The Wrekin trail and the ercall trail with free parking, so ideal if you just want somewhere to sleep inbetween treks. "