Grass Island Tours

Disappointing Stay with Multiple Unresolved Issues I rarely leave negative reviews, but I hope this feedback serves as a constructive learning opportunity for the hotel and its staff. Unfortunately, our 4-night stay was plagued by several unresolved issues: Towels: Despite multiple calls and in-person requests, we only received one set of towels for our entire stay. A message left for management received no response. Housekeeping: Our room was never vacuumed, cleaned, or given fresh sheets. We saw other rooms being serviced and explicitly asked the front desk and housekeeping to attend to ours, but they never did. Room AC: The in-room AC unit was missing its power button, making it unusable. Facility AC: The Fitness Center and Pool also lacked AC. When asked, the front desk informed us it had been broken for some time—which was particularly frustrating given that it was one of the hottest weekends of the year in Syracuse. Security: The locking security bolt on our door was faulty and would not fully engage. We reported this to the front desk, but no action was taken. Overall, the consistent lack of follow-through on basic maintenance and guest requests made for a very disappointing stay.