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格朗特維爾/赫爾希貝斯特韋斯特飯店的評分

2.5 out of 5
格朗特維爾/赫爾希貝斯特韋斯特飯店
450 Station Road, Grantville, PA

評論

7.6

不錯哦

10 分，有夠讚；1000 則評論中有 353 則" "
8 分，不錯哦；1000 則評論中有 305 則" "
6 分，一般般；1000 則評論中有 146 則" "
4 分，不太好；1000 則評論中有 111 則" "
2 分，很糟糕；1000 則評論中有 85 則" "

7.6/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Anita

家庭旅遊
The place was very clean and staff was super friendly 😊
於 2024 年 5 月住了 1 晚
Zane 於 2024年5月17日回覆
Dear Anita,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our modern facilities, convenient location, and friendly staff made your visit to Hershey memorable.We hope to have the pleasure of welcoming you back to the Best Western Grantville on your next visit to Hershey. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!Warm regards,Zane

10/10 有夠讚

Jennifer

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My family's stay was great. Only downside was the pool. It wasn't as heated as we would have like...very cold. Otherwise it was great staying here.
於 2024 年 5 月住了 2 晚
Zane 於 2024年5月12日回覆
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Grantville/Hershey

10/10 有夠讚

Danielle

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was nice
於 2024 年 5 月住了 1 晚
Zane 於 2024年5月11日回覆
Hi, We really appreciate you taking the time to share your rating with us. We hope to welcome you back soon Thanks, Zane

10/10 有夠讚

Kathy，Norristown

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We arrived at the hotel early as we were going to a work function and needed to be there by 2:00. Staff was very accommodating by getting us a room immediately. Room was clean and beds were very comfortable. Breakfast was amazing. So many choices! Will definitely stay at this hotel again.
於 2024 年 5 月住了 1 晚
Zane 於 2024年5月11日回覆
Hi Kathy, We are grateful that you took the time out to leave us a great review. We really appreciate you taking the time to share your rating with us. We hope to welcome you soon Thanks, Zane

10/10 有夠讚

David

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Zane 於 2024年5月11日回覆
Hi David, We really appreciate you taking the time to share your rating with us. We hope to welcome you back soon Thanks, Zane

8/10 不錯哦

Ella

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place with good breakfast and delicious Italian restaurant close by. Staff were very helpful and accommodating.
於 2024 年 5 月住了 2 晚
Zane 於 2024年5月10日回覆
Hi Ella, We are incredibly grateful that you took the time out to leave us a great review. We really appreciate you taking the time to share your rating with us. We hope to welcome you soon Thanks, Zane

10/10 有夠讚

ALBA，mamaroneck

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay!!!
於 2024 年 5 月住了 1 晚
Zane 於 2024年5月6日回覆
Dear Alba,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ZaneBest Western Grantville/Hershey

8/10 不錯哦

Kathleen

家庭旅遊
喜歡：住宿環境和硬體
Very friendly front desk
於 2024 年 4 月住了 1 晚
Zane 於 2024年5月1日回覆
Dear Kathleen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,ZaneBest Western Grantville/Hershey

10/10 有夠讚

krishna

情侶出遊, 寵物同遊, 商務旅客, 團體旅遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The facility is meticulously maintained, ensuring a pristine and secure environment. The entire staff consistently demonstrates their commitment to providing exceptional assistance and exhibiting utmost professionalism.
於 2024 年 4 月住了 1 晚
Zane 於 2024年4月30日回覆
Dear Krishna,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our modern facilities, convenient location, and friendly staff made your visit to Hershey memorable. We're especially glad to hear that our team provided excellent service during your check-in.We hope to have the pleasure of welcoming you back to the Best Western Grantville on your next visit to Hershey.If there's anything else we can do to enhance your experience, please don't hesitate to let us know!Warm regards,Zane

10/10 有夠讚

William

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in was fast and easy very nice employee.
於 2024 年 4 月住了 1 晚
Zane 於 2024年4月30日回覆
Dear William,We are incredibly grateful that you took the time out to leave us a 5-Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksZane

10/10 有夠讚

Gal，Highland

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Zane 於 2024年4月30日回覆
Dear Gal,We are incredibly grateful that you took the time out to leave us a 5 Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksZane

8/10 不錯哦

Nisha，Brampton

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a nice stay at best western in Grantville, Hershyes .. would love to come back again in near future..
於 2024 年 3 月住了 2 晚
Zane 於 2024年4月1日回覆
Hey Nisha,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,Best Western Grantville/Hershey

10/10 有夠讚

Cathy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Zane 於 2024年4月30日回覆
Dear Cathy,We are incredibly grateful that you took the time out to leave us a 10-Star review.We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.ThanksBest Western Grantville Hershey

8/10 不錯哦

Chris

喜歡：員工素質
於 2024 年 2 月住了 3 晚

6/10 一般般

Fred

團體旅遊
We have stayed here a few times in the past with no problems. Property is being renovated and the cleaning staff is having a hard time keeping up. Renovations could use a little more quality control. Over all not bad for the price.
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for taking the time to complete the survey on your recent stay. I would like to apologize on behalf of our entire team that your stay was less than perfect. I have forwarded your comments to the appropriate departments. We hope you will consider staying with us again.Regards, Lisa Kanzler Best Western Grantville/Hershey

6/10 一般般

Kyle

喜歡：整潔度和客房舒適度
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for taking the time to complete the survey on your recent stay. It looks like your stay may have been less than perfect. We hope that you will consider staying with us again. Best Regards, Lisa Kanzler Best Western Grantville/Hershey

8/10 不錯哦

Gayle

喜歡：整潔度和客房舒適度
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 不錯哦

Cheryl

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Grantville Best Western is the best.
Check-in was easy, there were some problems with the room (missing tub stopper, TV didn't work, internet wouldn't connect) but all those were resolved and we didn't have to change rooms. We enjoyed the bed -- it was very comfortable. The hot breakfast was delicious. The pool was functioning too, so we were very pleased with our stay.
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月17日回覆
Thank you for taking the time to complete the survey on your recent stay. We appreciate your patience with the issues you had encountered with your room. We hope to see you again soon.Thank you, Lisa Kanzler Best Western Sales

10/10 有夠讚

Alyssa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I got the king room with the jetted tub. Very relaxing. No issues.
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月17日回覆
Alyssa, Thank you for completing the survey on your recent stay. We are glad to hear you enjoyed the jacuzzi tub. We look forward to seeing you soon. Regards, Lisa Kanzler Sales

10/10 有夠讚

Deanna

喜歡：員工素質、住宿環境和硬體和客房舒適度
Great Stay
Check in and check out super easy. Staff very friendly and accommodating. Breakfast had a very nice selection. Room overall was clean. Only complaint is the jacuzzi tub was extremely filthy. We had to clean it ourselves before using. Also room is right by the highway and very loud.And rooms could use updating. But overall very pleased with our stay.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

don

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
close to casino
於 2024 年 2 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 不錯哦

Anita

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 有夠讚

VINCE

於 2024 年 1 月住了 1 晚
Guest services 於 2024年1月17日回覆
Hello Vince, Thank you for taking the time to complete the survey on your recent stay. It looks like you had an enjoyable stay. We hope to see you again soon. Sincerly, Lisa Kanzler Best Western Sales

10/10 有夠讚

Richard Eugene

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was friendly professional made you feel at home breakfast was wonderful the woman making the breakfast was extremely friendly again comfortable would recommend highly to anyone traveling Rome was clean and very well decorated beautiful room nice TV comfortable bed plenty of pillows you couldn't ask much more for what you were paying
於 2024 年 1 月住了 1 晚
Guest services 於 2024年1月15日回覆
Thank you for taking the time to complete the survey on your recent stay. We are always happy to hear positive feedback from our guests. We look forward to seeing you again in the future.Sincerely, Lisa Kanzler Best Western Grantville

10/10 有夠讚

Laurent

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bedrooms had all necessary and the breakfast was nice too. There are a few restauration options in the area, but not many. Right next to the highway so perfect for a quick stop on a roadtrip.
於 2024 年 1 月住了 1 晚
Guest services 於 2024年1月12日回覆
Thank you for taking the time to complete the survey on your recent stay. We look forward to seeing you again. Sincerely, Lisa Kanzler Best Western Sales

10/10 有夠讚

Mykhailo

於 2024 年 1 月住了 1 晚
Guest services 於 2024年1月15日回覆
Thank you for taking the time to complete the survey on your recent stay with us. It seems you had an enjoyable stay. We look forward to seeing you again in the future. Sincerely, Lisa Kanzler Best Western

10/10 有夠讚

Ashish

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quick convenient overnight stay. Liked the larger room and was right off the interstate.
於 2023 年 12 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

10/10 有夠讚

Peter，Chapel Hill

於 2023 年 12 月住了 1 晚
Guest services 於 2024年2月28日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely, Lisa Kanzler Sales Best Western Grantville/Hershey

8/10 不錯哦

Paul

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is good except there are no outside lights in the early morning
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Anthony

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ronda

喜歡：整潔度、員工素質和住宿環境和硬體
Daniel was super friendly and accommodating, and the bed and pillows were Superb, we both had the Best Sleep ever in a hotel!! We walked to the Waffle House next door for supper, which we lived the convenience of....Our stay was Excellent!! Will stay here again!! Ronda & David Lavers
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Amanda

親子旅遊
喜歡：設施服務
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Zain
Zain at front desk was great.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Susan

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hi I loved the hotel, but just be aware that it is on the highway and it can be loud at night
於 2023 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable rooms and staff was very friendly.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Joshelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

T Diesel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Megan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Randy

於 2023 年 12 月住了 1 晚

2/10 很糟糕

Jarod

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Russell

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Nacim

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good staff
於 2023 年 11 月住了 2 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western

6/10 一般般

Kate E

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The property was a little on the dated and uncleanly side. The sheets were not changed and we needed to request new sheets. Lights were broken and were unable to be repaired. The jets in the jacuzzi barely worked, it leaked, and the nozzle kept falling off. Breakfast was nothing special. We waited for waffle batter and other than that, not many options were available. The staff was very friendly!
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Edna

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What I enjoyed was the daily breakfast served. The staff was very friendly. What I didn’t like was that the pool was. It warm enough. I also found lime or mold around the rims of pool which I am allergic to. So obviously my skin reacted to it. I had troubles with vending machines but got resolved. I would definitely recommend this place.
於 2023 年 11 月住了 2 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Your concerns regarding the pool have be addressed.Thank you, Team Best Western

10/10 有夠讚

Trudy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was located in a safe area.
於 2023 年 11 月住了 1 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is nice since it became BW. Room was all updated and clean. Breakfast was great. Can't beat the rates. This will now be our Grantville/casino hotel from now on.
於 2023 年 11 月住了 1 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western

10/10 有夠讚

Michael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western

10/10 有夠讚

Irma

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel room was clean and comfortable.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

James

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The check-in was easy with a friendly and helpful desk clerk. The room was on the mountain side so was quiet and peaceful. In the morning we had an included hot breakfast (scrambled eggs, sausage, sausage gravy, waffles, pancakes, etc.) The location is near Route 81, Route 22, and Hollywood Casino/Race Track. The mattresses seem new and were very comfortable. The wifi was fast. We will stay here again.
於 2023 年 11 月住了 1 晚
Guest services 於 2023年12月2日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback .We hope you will come back and see us again soon.Thank you, Team Best Western