Property amenity

Reviews of Holiday Inn Express Grand Rapids Airport North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Grand Rapids Airport North, an IHG Hotel
5405 28th Street Court SE, Grand Rapids, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 846 reviews" "
Rating 8 - Good. 171 out of 846 reviews" "
Rating 6 - Okay. 47 out of 846 reviews" "
Rating 4 - Poor. 31 out of 846 reviews" "
Rating 2 - Terrible. 37 out of 846 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Vicki

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
The best!! Oliver one of the workers was so kind and caring and helpful! 10/10 reccomend staying here!! Clean rooms great breakfast and great service!
Stayed 2 nights in May 2024
Response from Christy on 2024/5/11
Good morningSo happy that you got to me Oliver, he is one of a kind! thank you for giving us your feedback. Happy to see that you enjoyed your stay with us. We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Richard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
nice property
Stayed 1 night in May 2024
Response from Christy on 2024/5/4
Good morning RichardI am pleased to see that you enjoyed your time with us.We look forward to your next visit.Thank youChristyanna DunnG.M.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean
Stayed 1 night in May 2024
Response from Christy on 2024/5/4
Good morning ClaudiaI am glad to see that you found the hotel peaceful and clean for your stay. We strive to make every guest feel welcome, as well as the environment they are staying in.We look forward to your next visitThank youChristyanna DunnG.M.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot next to big grocery, restaurants, etc. Good landing spot…
Stayed 4 nights in Apr 2024
Response from Christy on 2024/5/3
Good morningThank you reviewing your recent stay with us, I am happy to see that you enjoyed your time with us. We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Glenn

Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Christy on 2024/4/29
Good morning NathanI am pleased to see that you enjoyed your tome whole with us. We looked forward to your next visit.Thank youChristyanna DunnGeneral manager

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Toni, Allendale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here
Stayed 1 night in Apr 2024
Response from Christy on 2024/4/16
Good morning TonoDelighted you enjoyed your stay with us.We look forward to your next visit to Grand RapidsThank youChristyanna DunnGeneral Manager

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christy on 2024/4/16
Good morning ClydeThank you for taking the time to review your recent stat with us. I am happy to see that you enjoyed your time with us.We look forward to seeing you again!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

November

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Helpful and friendly staff. Reasonable rates. Good buffet breakfast. Great location within 10 min Cornerstone University.
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/29
Good morning NovemberThank you for staying with us. Glad to see that were centrally located for your needs. We hope to see you again in the future.Thank you Christyanna DunnGeneral Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/29
Good morning Johnathanthank you for taking the time to review your stay. Happy to see that you enjoyed your time with us.ThankyouChristyanna DunnGeneral Manager

10/10 Excellent

Kathryn, Canton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for a family: good pool, near a Meijer and had a great breakfast with a very attentive employee constantly restocking and checking the breakfast options.
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/27
Good morning KathyrnThank you for staying with us. I am delighted to see that you enjoyed my staff and your stay.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

REBECCA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/27
Good morning RebeccaPleased to see that you enjoyed your time with us!We look forward to your next visit!!thank youChristyanna DunnGeneral manager

8/10 Good

Jennifer, GRAND BLANC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/29
Thank you Jennier for staying and reviewing your time with us.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/16
Good morningThank you for taking the time to review your stay with us! I am happy to see that you enjoyed your time with us.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the expressway and close to the country club we had to go to for a wedding!
Stayed 1 night in Mar 2024
Response from Christy on 2024/3/16
Good morningHappy to see that we were centrally located for your needs.We look forward to your next visit to Grand RapidsThank youChristyanna DunnGeneral Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming guests at 1 am. in the hallway. Took too long for personnel to respond. Shuttle to airport was very prompt and driver was very personable.
Stayed 1 night in Feb 2024
Response from Christy on 2024/3/16
Good morningWe do apologize that there was a delay. We do truly try to get there as quick as we can. I will pass along your comment about the shuttle to the owning hotel, they would appreciate the feedback.Thank you for staying with us.Christyanna DunnGeneral Manager

10/10 Excellent

Twila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christy on 2024/2/27
Good afternoonThank you for taking the time from your day to review your recent stay with us. We greatly appreciate your feedback!!We are so pleased to see that you enjoyed your stay.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

November

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Spacious room with king bed. Quiet air/heat in room. Mini fridge worked well. Nice hot breakfast with many choices. Bed was a little too soft for our preference, but overall a comfortable room. Convenient and close to freeway, but still quiet. Pleasant, helpful staff. Stayed here twice in the last year and happy with both stays. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Christy on 2024/3/27
Good morning NovemberWe do indeed have a quiet hotel, even being close the highway. Thank you for visiting!Christyanna DunnGeneral Manager

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
I missed breakfast and let me grab something from the pantry.
Stayed 1 night in Feb 2024
Response from Christy on 2024/3/29
Good morning ClaudiaGlad to see that we accommodated you for breakfast. No one wants to travel hungry!Thank you for staying and we look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Garrett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, and comfortable. I'll stay here again.
Stayed 1 night in Feb 2024
Response from Christy on 2024/2/7
Good morning Than you for your review of your recent stay. I am happy to see that you would return the next time you are in the area, and we look forward to that next visit!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We were welcomed by a very friendly and professional desk person! Every thing was very clean and our bed was very comfortable, and we will be back!!
Stayed 1 night in Jan 2024
Response from Christy on 2024/2/7
Good morningThank you for reviewing your stay with us. I am pleased to see that you were welcomed by my friendly staff, as this is what the Holiday Inn Express brands stands for.We look forward to your next visit with us!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bed was very comfortable, easy to check in and out.
Stayed 1 night in Jan 2024
Response from Christy on 2024/1/19
Good morning MichaelThank you for taking the time to review you recent stay with us. I am happy to see that you found your bed comfortable - as I believe we have the most comfortable beds for any hotel. I glad to see that checking in and checking out was seamless for you, as we strive to do this for each guest. We look forward to your next visit with us!Thank youChristyanna DunnGeneral Manager

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again. It was clean, kids swam in the pool and my husband used the gym. Breakfast was good. Nice open spaces in lobby. Room was set up well with mini frig and microwave. My only complaint is check-in and check out took a little while. At check in they started with one staff member and there were 3 of us in line. A second staff member was called out. At check out, only one staff member and again, I had to wait.
Stayed 1 night in Jan 2024
Response from Christy on 2024/1/15
Good afternoon MaryI appreciate you taking the time to review your most recent stay with us. I apologize for your wait time during both check in and check out. We have some new staff that are still working on speed, so I appreciate your patience during the wait. We look forward to your next stay when in Grand RapidsThank youChristyanna DunnGeneral Manager

10/10 Excellent

Jeremie

Stayed 2 nights in Jan 2024
Response from Christy on 2024/2/7
Good morningThank you for staying and reviewing your tome spent with us! I am pleased to see that you enjoyed your stay.We hope you will visit again soonThank youChristyanna DunnGeneral manager

10/10 Excellent

Crystal

Business traveler
Liked: Staff & service, property conditions & facilities
I’ve never stayed at a holiday inn express before, I’ve been to some amazing hotels but this hotel by far had the comfiest bed and pillows! So naturally I had to try and see if I could purchase the same ones! They supplied large containers of hand lotion, hand soap and hair products in the bathroom. Their complimentary breakfast was great! They had far more options than any other “typical” breakfast. Very clean as well! I won’t cancel out a holiday inn express again! Especially for the price!
Stayed 1 night in Jan 2024
Response from Christy on 2024/1/19
Good morning CrystalThank you for reviewing your recent stay with us. I am delighted to see that we met your expectations and exceeded some during your stay. We do have a large selection of breakfast options for each guest. I am happy to see that you enjoyed our bathroom amenities, as we have the greatest Dove products for your comfort. We look forward to your next visit with us!!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill, clean, quiet, and kind service.
Stayed 2 nights in Dec 2023
Response from Christy on 2023/12/30
Good morning AndrewThank you for your review of you stay. I am pleased to see that you enjoyed your time with us.We look forward to your next visit!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Laura

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Christy on 2023/12/30
Good morning LauraGlad to see that you enjoyed your time with us! We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

4/10 Poor

Kaleb

Stayed 2 nights in Dec 2023
Response from Christy on 2023/12/13
Good morning KalebCan you please let me know what impacted your stay with us, so that I can address any situations you faced.thank youChristyanna DunnGeneral manager

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2023
Response from Christy on 2023/12/12
Good morning RichardThank you for staying and taking the time to review your stay with us. I am pleased to see that you enjoyed your time with us!@We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

alexis

Stayed 1 night in Dec 2023
Response from Christy on 2023/12/11
Good afternoon AlexisI am pleased to see that you enjoyed your latest stay with us!We hope to see you in the future!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Lori L

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Response from Christy on 2024/2/7
Good morningThank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your time with us!We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly.
Stayed 1 night in Nov 2023
Response from Christy on 2023/12/6
Good afternoonThank you for review your most recent stay with us. I am happy to see that you found my staff friendly, and enjoyed your time with us.We look forward to your next stay.thank youChristyanna DunnGeneral Manager

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 3 nights in Nov 2023
Response from Christy on 2023/12/6
Good afternoonThank you for taking the time to review your most recent stay with us. I am happy to see that you enjoyed your accommodations while here. We look forward to your enxt visit.Thank youChristyanna Dunn

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great as was the hot breakfast
Stayed 1 night in Nov 2023
Response from Christy on 2023/12/30
Good morning ThomasHappy to see that yo enjoyed your room and our large selection of breakfast options.Please visit again!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Christy on 2023/11/21
Good afternoonThank you for taking the time to review your recent stay with us.I am pleased to see that you enjoyed your time with us!We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Sean

Stayed 6 nights in Nov 2023
Response from Christy on 2023/11/13
Good morning SeanThank you for taking the time to review your stay. I see that there was some room for improvement. What could we have done better during your stay?We look forward to your next visit in order to make it perfect!Thank youChristyanna DunnGeneral Manager

2/10 Terrible

Jesse

Liked: Property conditions & facilities
Disliked: Staff & service
The guy at the front desk is rude and not helpful i ask for a light bulb and he told me we will be fine and hung up on me! Very rude
Stayed 1 night in Nov 2023
Response from Christy on 2023/11/13
Good morning JesseI sincerely apologize for the lack of service you received upon checking in. This is unacceptable, and not how we treat our guests. I will make sure that this is dealt with.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Christy on 2023/11/8
Good morning MichaelThank you for taking the time to review your stay with us. I am happy to see that you enjoyed yourself.We look forward to your next stay with us@Thank youChristyanna DunnGeneral Manager

8/10 Good

Lynn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Always had a great experience at this hotel
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/31
Good morning LynnI am pleased to see that you enjoy your stays with us! We love seeing return guests such as yourself.We look forward to your next visit.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
This is a newer place. Great room and it has a keurig!The bathroom is great and has a walk in shower. Very modern. The bed is very comfortable. All around it’s great
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/30
Good morning CarolThank you for choosing us for your stay. We appreciate your feedback, and are happy to see that you enjoyed your stay, and the walk in shower. We look forward to your next stay with us.Thank youChristyanna DunnGeneral Manager

10/10 Excellent

Leanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Christy on 2023/10/24
Good afternoon LeanneThank you for taking the time tor review your most recent stay with us. I am happy to see that you enjoyed your time with us!We look forward to your next visit Christyanna DunnGeneral Manager

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/20
Good morning BritneyI am pleased to see that you were welcomed by my friendly front desk staff.We look forward to your next stay with us when in Grand RapidsThank youChristyanna DunnGeneral Manager

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Clean with comfortable beds. Inexpensive.
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/20
Good morning JenniferThank you for reviewing your latest stay. I ma happy to see that you enjoyed your time with us.We look forward to your next stay with us!Thank youChristyanna DunnGeneral Manager

10/10 Excellent

vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/18
Good morning VickiThank you for taking the time to review your most recent stay with us!. I am pleased to see that you were met with my friendly front desk staff upon arrival and check in was seamless.Thank you for staying with us, and we hope to see you again. Thank youChristyanna Dunn

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful. Thank you.
Stayed 1 night in Oct 2023
Response from Christy on 2023/10/19
Good morning SandraThank you for taking the time to review your stay with us. I am pleased to see that you found my staff to me pleasant and helpful for your traveling needs. We look forward to your next visit. Thank youChristyanna DunnGeneral Manager