Thank you for your feedback! We're glad to hear that you found our room nice and clean, although we apologize for the delay in having your room ready. We appreciate your patience and are pleased that our team could make it up to you. Your comments about the fridge and bathroom light are duly noted, and we'll ensure these areas are addressed. We're thrilled you enjoyed our convenient location, delicious food, and the ambiance of our Bistro. We hope to welcome you back for an even smoother experience next time!

We greatly appreciate your kind words! Ensuring cleanliness and providing excellent service are top priorities for us, so we're delighted to hear that you found both aspects satisfactory. It's wonderful that you enjoyed your experience at our Bistro as well. We hope to have the pleasure of welcoming you back soon!

Hi Sandra, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you again soon!

Hi Katie, thank you for reviewing us. We sincerely regret that your experience was less than perfect. We hope we can welcome you again in the future so that we may share a more positive experience with you!

Hi Christine, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Michelle, thank you for choosing to stay with us during such a special occasion! We're thrilled to hear that our location was ideal for your daughter's graduation ceremony at Van Andel Arena. It was our pleasure to host you, and we hope to welcome you back for more memorable stays in the future. Congratulations to your daughter on her graduation!

Hi Eric, thank you for reviewing us! We're happy to know that you've had a great experience and we hope to welcome you again soon!

We're thrilled to hear that you enjoyed our prime downtown location, just steps away from great dining options and the arena! Thank you for sharing your experience. We look forward to welcoming you back!

Hi Justin! Thanks for the great review and sharing a bit about your experience with us. We want to ensure you that our guests safety is a top priority and we want to make sure every guests feels safe and welcomed when they stay with us. Please feel free to reach out and let us know if this was not the case with your stay as we would love to assist in any way. We hope to see you again soon!

Hi Penny, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Selena! Thank you for your feedback. We hope to be able to welcome you back in the future and provide exceptional service to you. We will certainly take your feedback into consideration as we are always striving to improve our amenities to you.

Hi Alison, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Jeremy thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Pam thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Thank you for providing us with your valuable feedback. We are happy to hear your overall stay with us was great. We hope to see you with us again in the near future.

Hi Levi, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We also thank you for your feedback as we are actively looking for ways to improve our guest experience. We hope you’ll visit us again soon so that we can provide an even better stay for you!

Hi Julie, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Morgan, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

Hi Amanda, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

Hi John, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi David, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Sarah, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Dear Roxanna, On behalf of our staff at the Courtyard by Marriott Downtown Grand Rapids, I would like to thank you for taking the time to share your recent experience with us.I am so sorry to hear that you had issues during your stay with us!You mentioned traffic noise was a big concern for you. We are aware that, while any external noise is outside our realm of control, it is occasionally a frustrating situation for our guests and I am so sorry that it impacted your stay. I also looked into your concern that there was no mention of a parking rate when you booked your reservation; in doing so, I noticed that you booked through a 3rd party website. We have diligently worked with 3rd party sites, to ensure the most accurate and up-to-date information about Courtyard Grand Rapids Downtown is available for guests who chose to book rooms with us in this manner. However, as I checked out the website you booked through, I see that our information is available and correct, listed under that 3rd parties “Fees & Policies” section for our hotel, it does clearly list “Self parking costs USD 29 per night with in/out privileges”.Here at Courtyard, we do try to minimize additional costs for our guests. Due to our location in a downtown area, space for parking is extremely limited throughout the city. Each parking structure does have a fee, as this a standard throughout downtown. Our parking, at a rate of 29 per night, is not only the lowest in the area, but our guests also have in & out privileges and can enter and exit as they please, without incurring an additional fee. Again, thank you for your feed back; I truly am sorry that your experience did not meet your expectations!I do hope that, should your travels bring you back to the Grand Rapids area, just let our Guest Care team know you would prefer a room on the quieter, river side of the hotel. While we can not guarantee its availability, we will do our level best to assist you in any way we are able, to ensure that you have a better stay next time!

Mary Beth, we sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share an even more positive experience.

Thank you for providing us with your valuable feedback. We appreciate you taking the time to leave a review and are happy to hear that your overall stay with us was great. We hope to see you again with us soon!

Hi Todd, thank you for taking a moment to share your experience with us! We are so pleased to hear your experience with us was to your liking. We look forward to welcoming you back again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

Hi Kasandra, thank you for taking a moment to share your experience with us! We are so pleased to hear your experience with us was to your liking. We look forward to welcoming you back again soon!

Hi Cierra, thank you for taking a moment to share your experience with us! We are so pleased to hear your experience with us was to your liking. We look forward to welcoming you back again soon!

Hi Amy, thank you for taking a moment to share your experience with us! We are so pleased to hear your experience with us was to your liking. We look forward to welcoming you back again soon!

Hi Mindy, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Sharon, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Alyssa, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Kelly, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Nathan, thanks for reviewing us! We're sorry about your unfortunate circumstances but are happy to know that you've had a great experience with us. We look forward to seeing you again soon!

Hi Susan, thank you for taking a moment to share your experience with us! We are so pleased to hear your experience with us was to your liking. We look forward to welcoming you back again soon!

Hi Victoria, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

Hi George, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

Hi, thank you for reviewing us! We're so happy to know you had a great experience and we hope to welcome you back again soon!

Hi Jennifer, thank you for your review! We are thrilled to know you had a great experience with us and hope to welcome you back again soon!

Hi Jennifer. We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We are sorry for any miscommunication that may have occurred in regards to our hot tub and amenities. We hope you give us another chance soon, so we can share a more positive experience.

Hi Zoran, thank you for your review! We are thrilled to know you had a great experience with us and hope to welcome you back again soon!

Hi Douglas, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Showna, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Thank you for providing us with your valuable feedback. We’re disappointed to hear that not everything was exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

Hi Jimmy, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Katherine, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Clay, thanks for reviewing us! We're happy to know that you've had a great experience and that our location was in convenient proximity to your venue. We look forward to seeing you again soon!