Indoor pool, outdoor pool, open 8 AM to 8 PM, pool umbrellas
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Reviews of Radisson Hotel Niagara Falls-Grand Island

3.5 out of 5
Radisson Hotel Niagara Falls-Grand Island
100 Whitehaven Rd, Grand Island, NY

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 179 out of 1002 reviews" "
Rating 4 - Poor. 140 out of 1002 reviews" "
Rating 2 - Terrible. 131 out of 1002 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
ok

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it

10/10 Excellent

Ashley

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet

10/10 Excellent

Katlyn, New brighton

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

YARIANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
was fine but the property going to close, and everything was empty, no restaurant, no drinks machine but i like the peace.
Stayed 3 nights in Dec 2022

10/10 Excellent

JOE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of a era!
We had come to this hotel for 15 years during the holidays bringing our whole. Family 23 members . Unfortunately the hotel Is closing and being turned into apartments. Truly a loss. Lots of great memories
Stayed 2 nights in Dec 2022

4/10 Poor

Shan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The kitchen and restaurant was closed so we could not get breakfast or any meals on site, and the pool was closed for most of our stay because there was no lifeguard. It was supposed to be open Monday till 8 pm and we went down to use it at seven pm and the lifeguard had left early so we could not use it. Really bad service for being able to enjoy the beautiful pool and hot tub. I think the hotel should alert people by email or text that the pool is closed at hours that are different than posted or that they may close randomly at the whim of staff, so people can decide to stay elsewhere if they want.
Stayed 2 nights in Dec 2022

6/10 Okay

Basak, Toronto

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, and friendly staff. Will come back
Stayed 1 night in Oct 2022
Response from chris on 2022/11/2
Thank you for staying at our hotel. We are glad to know you liked the location and hotel staff. Our values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite. Loved the patio with the lake view however they need to invest in better chairs. 2 Metal folding chairs were just inappropriate but everything else was great.
Stayed 1 night in Oct 2022
Response from chris on 2022/10/26
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fair
Hot tub wasn’t working. Nothing open in the hotel eg: coffee shop, food, etc. we had to drive everywhere. We were not informed of these closures ahead of time.
Stayed 1 night in Oct 2022
Response from chris on 2022/10/26
I'm sorry to hear about your negative experience during your stay.Please accept our heartfelt apologies; this is truly unfortunate.I completely understand your disappointment and frustration as a result of the numerous issues you've mentioned. Whatever the reasons, we will definitely verify the truth and take action against those responsible after conducting an investigation and taking steps to prevent similar incidents in the future.We would like to inform you that this is not a common occurrence in our hospitality, and we will thoroughly review your comments with the team before implementing appropriate solutions to please our guests.I hope you will understand and reconsider us in the future, as we would appreciate the opportunity to change your opinion.

8/10 Good

Patrizia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was very nice. Heater in room was extremely loud, found it hard to sleep when it kicked in made a really loud noise. Friendly and helpful staff. Gym was one of the better hotel gyms I’ve seen. Decent amount of equipment and including free weights.
Stayed 1 night in Oct 2022
Response from chris on 2022/10/26
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Mark
It was off season. No in-house breakfast. The pool was very large and clean. They put us on the front ,room when a back room would have given us a river view. It was nice for the money ,but it felt like the movie the shining.
Stayed 3 nights in Sep 2022
Response from rja on 2022/10/18
Thank you for staying with us.

4/10 Poor

Ian

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very beautiful location with a very nice pool and workout area. Our room however was very disappointing. We were in a non smoking room that still reeked of cigarette smoke. Our balcony was falling apart which was a bit sketchy. And all the other room next to us had very nice and not destroyed balconies. We had one of the more expensive rooms so it was a bit disappointing to have our room be so disheveled. Great property location and super friendly and courteous staff.
Stayed 2 nights in Oct 2022
Response from rja on 2022/10/17
Thank you for staying with us and providing feedback.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from rja on 2022/10/17
Thank you for staying with us.

8/10 Good

Eve

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room and the view were great. However the locks on the doors were not in good working condition, so I did
Stayed 1 night in Oct 2022
Response from rja on 2022/10/17
Thank you for staying with us.

10/10 Excellent

GOLAM

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice service
Stayed 1 night in Oct 2022
Response from chris on 2022/10/12
Thanks for Staying with us.

6/10 Okay

TAYLOR, Stayner

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was well manicured.
Stayed 3 nights in Sep 2022
Response from rja on 2022/10/4
Thank you for staying with us and giving us your feedback.

10/10 Excellent

Donna

Stayed 1 night in Sep 2022
Response from rja on 2022/10/4
Thank you for staying with us and giving us your feedback.

8/10 Good

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Niagra Falls. No breakfast provided.
Stayed 1 night in Sep 2022
Response from rja on 2022/10/4
Thank you for staying with us and giving us your feedback.

10/10 Excellent

Tenitra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
😒
Stayed 1 night in Sep 2022
Response from Laura Z on 2022/9/28
Thank you for the review!

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, room comfort
Quiet - almost to the point of deserted. Hotel was clean, but felt dated. Breakfast buffet was good, but not worth the extra $15. Food selection was comparable to free breakfasts at other hotels
Stayed 2 nights in Sep 2022
Response from Laura Z on 2022/9/28
Thank you for your feedback. I will certainly discuss the breakfast cost with our GM and our food & beverage team. Hopefully we can make these adjustments for the future!

8/10 Good

Jazmin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was great that they let us check in so late (4am) but I was given the wrong room which was annoying. Once that was resolved our stay was great. The hotel needs a little renovating. Looks like there was some water damage and the suite furniture is dated. The hot tub wasn’t working and the pool was super cold with all the doors open which was a little weird. Parking was free but the breakfast buffet was $16 per person and we could never find it which was also weird but over all it was nice. The location saves this hotel it’s a really beautiful neighborhood.
Stayed 2 nights in Sep 2022
Response from chris on 2022/9/20
Thanks for Staying with us and we appreciate your Feedback

6/10 Okay

RAYMOND

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
river view
Stayed 2 nights in Sep 2022
Response from chris on 2022/9/20
Thanks for staying with us

8/10 Good

Jamie Dommell

Stayed 1 night in Sep 2022
Response from Laura Z on 2022/9/21
Thank you for the review, please come and stay with us again!

6/10 Okay

Courtney

Traveled with partner
Liked: Staff & service, property conditions & facilities
Definitely expected it to be a bit nicer and much more clean
Stayed 2 nights in Sep 2022
Response from rja on 2022/9/20
Thank you for staying with us and giving us your feedback.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from rja on 2022/9/19
Thank you for staying with us.

8/10 Good

Julie

Traveled with partner
Disliked: Property conditions & facilities
The outside was not tended to at all- weeds in the parking lots, grass wasn’t mowed. There was no curb appeal. The inside was clean but it seemed like a ghost town in there. It seemed only parts of the hotel were being used. The handle on our toilet was broken. It wasn’t made clear where ice machines were.
Stayed 1 night in Sep 2022
Response from rja on 2022/9/19
Thank you for your feedback and for staying with us.

8/10 Good

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the jacuzzi tub
Stayed 3 nights in Sep 2022
Response from Laura Z on 2022/9/17
Thank you for your review! Please come and stay with us again in the future!

6/10 Okay

Oscar

Traveled with family
Disliked: Staff & service
Buena cama, pero en terminos generales esta descuidado
Stayed 1 night in Sep 2022
Response from rja on 2022/9/16
Thank you for staying with us.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from chris on 2022/9/16
thanks for staying with us

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon my arrival I noticed right away that the landscaping had not been done in weeks. Walked in the lobby to check in and was greeted at the front desk. One of the two main elevators was out of order. My stay was for three days so I was excited to use the hotels amenities which is why I booked my stay here, where should I start first the ceiling in the indoor pool area leaked into the pool, the hot tub didn't work, I stayed in the King suite which included a jetted tub. The balcony area hadn't been cleaned in weeks.Now I have to say I am not one of those people who enjoy leaving bad reviews but I feel like for the money I spent and the distance I traveled to stay here was not worth it.
Stayed 3 nights in Sep 2022
Response from rja on 2022/9/12
thank you for your feedback and for staying with us.

2/10 Terrible

Nigel, Shrewsbury

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was what we would have expected from a Radisson. The rooms were old and tired, the decor was decked old, the a/c was noisy and poorly maintained with that smell of damp. that gets on your chest. The staff save 2 were particularly uninterested in doing anything, helping or providing anything it was is if they had simply given up. The parking lot is overgrown, badly marked, badly lit and looked dilapidated. The reception area was old and tired. There are far too few staff. There was no restaurant service of any use, the pool was dirty and unusable, the fact that they charged as much as they did and people actually paid it once they got there was mostly due to the fact that once there we had no where else to do. Would I go back, not even if you paid me to go there! I use Radisson hotels a lot and I mean a lot I stay in hotels over 1/3rd of the year as a pilot and I can honestly say that if my airline had put me in this hotel I would have refused to to stay but if forced to then placed myself as unfit to operate the next day. This hotel is in dire need of hiring three times as many staff, a refurb or just simply knowing down. It is simply no longer fit for purpose.
Stayed 2 nights in Aug 2022
Response from chris on 2022/9/8
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

4/10 Poor

Madeline

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
When we got to the room, the door was ajar. We went inside and noticed that even though the door had two deadbolt locks, neither of them worked (one had a knob that turned, but no lock was inside, and the other didn’t fit in the hole for the lock). We noticed that the door didn’t open from outside unless you used a key card, so we stayed in the room anyway. Even though our checkout was at 11am, housekeeping let themselves in at 9am while we were sleeping. We told the man at the front desk about all of this, and his only response was “sorry man”.
Stayed 1 night in Sep 2022
Response from chris on 2022/9/6
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

6/10 Okay

Jorge Marcelo Torres

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel looks old. It needs a upgrade. The rooms are small and it doesn’t have a sofa bed.
Stayed 1 night in Sep 2022
Response from chris on 2022/9/6
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

8/10 Good

Jose

Liked: Staff & service
Disliked: Cleanliness
Cleanliness
It was a great price. However rooms were not available for check in on time. Room was dirty. Had to have recleaned. Outside pool was not open and dirty. No type of breakfast not even banana or pasty. Out side was not maintained looked like hotel was abandoned. Hair in tub . Was definitely not cleaned. Beautiful view but very disappointed that couldn't be comfortable on balcony. Also was VERY dirty. Had not been cleaned in quite so.e time. Spider webs. Dirt, chairs dirty.
Stayed 1 night in Aug 2022
Response from rja on 2022/10/17
Thank you for staying with us.

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Got room 351 as soon as we walked in we felt a terrible smell, like wet carpet- only to find out after we change and took our shoes off that the air conditioner was leaking and the rug was completely wet all around it.
Stayed 1 night in Sep 2022
Response from chris on 2022/9/3
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are absolutely wonderful! Everyone was friendly and helpful and easy to chat with! We will definitely be back to stay!
Stayed 2 nights in Jul 2022
Response from Laura Z on 2022/9/3
Hi Elizabeth! Thank you so much for your kind review. I am so happy to hear that our staff was wonderful. Please come and stay with us again!

2/10 Terrible

Kathy

Traveled with partner
Disliked: Amenities, property conditions & facilities
First inpression, what a dump, no clear 'front door'. Room was never tidied,no clean towels until I had to bring mine out and ask for them,trash never picked up from the room,paint peeling, bathroom smelled
Stayed 3 nights in Aug 2022
Response from Laura Z on 2022/9/3
Hi Kathy, thank you for your feedback. I have addressed these concerns with our team. We are still not doing daily stayover service. However, upon request we can always bring towels, pick up trash from the room. In regard to condition, I will certainly have our maintenance team fix the issues that you've expressed.I appreciate the feedback so that we can use it to fine tune our operations.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Aug 2022
Response from chris on 2022/9/3
Thanks you for staying with us

2/10 Terrible

Eddie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room is ok the balcony had wasps nest every where dirty
Stayed 3 nights in Aug 2022
Response from Laura Z on 2022/8/30
I have addressed your concerns with housekeeping, and I assure you that we are now diligently working to get these balconies cleaned up. The nests that your have encountered are actually Barn Swallow bird nests. They are a protected species and their nests can not be knocked down per federal law.Thank you for your review. I have used it to fine tune our operations!

8/10 Good

Neela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Aug 2022
Response from Laura Z on 2022/8/30
Thank you for the positive review! Come and see us again!

2/10 Terrible

pandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very bad
Stayed 1 night in Aug 2022
Response from Laura Z on 2022/8/30
I apologize that our staff didn't fulfill your needs. It is certainly rare when the staff is here is considered "bad". Would you care to elaborate? This way I would be able to pin point which team member would need coaching.

6/10 Okay

KATHIE

Liked: Cleanliness, staff & service, room comfort
Heyday
I’m sure this property was in much better shape in its heyday. I’m sure Covid had part of it. Property looked very run down from the outside but rooms were decent. View was beautiful from our balcony. We did not eat the breakfast because they were charging $16 for a breakfast you would get for free at other hotels.
Stayed 3 nights in Aug 2022
Response from Laura Z on 2022/8/30
Thank you for the review. Our landscaping needs a lot of work. I agree. Luckily, it will be cleaned up this week. I am sorry that for during your stay that it was not. I also agree that the breakfast price is higher. It is an all you can eat buffet, this is why the price is steep.

6/10 Okay

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs an upgrade for the 21st century
Stayed 1 night in Aug 2022
Response from Laura Z on 2022/8/30
Thank you for the review. I will certainly express these concerns that you have, to our ownership.

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at many hotels, I’ve lived in quite a few as well and this was by far the worst hotel experience I’ve had. The grounds aren’t kept up with. Over grown weeds, bushes, grass was very tall. Once we got our keys we had to lug all of our belongs down many hallways to get to our room. There wasn’t even a door outside closer to the elevator like other hotels. Our room appeared nice, the balcony was extremely disgusting with two dining room chairs that looked like they had not been cleaned in months. The bath tub mat was disgusting. Toilet handle was broken. Our keys never worked when we would come back from a day of adventures and when we’d ask for new keys one make employee was extremely nasty to us and gave us attitude. The pools looked dirty, hot tub was only big enough for two people. Also, there’s no house keeping!! And no breakfast! No food at all! We wouldn’t have paid what I did if I knew about that before booking. We definitely paid more than anything was worth. It’s far from any activity there is to do as well. I do not recommend this hotel. The only good thing was that we had a river view. That’s it. Stay away!
Stayed 3 nights in Aug 2022
Response from Laura Z on 2022/8/30
I apologize for the several inconveniences that you've encountered while staying at our property. I have expressed your concerns about the cleanliness issue with the balconies, with our housekeeping team. They will be addressing these issues very soon. In regard to the landscaping, I have shared your comments with our general manager, and he is in the process of hiring a new landscaper for the property. I thank you for your feedback so that we can use it as a tool to fine tune our operations.

8/10 Good

Shafiqul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from chris on 2022/8/28
Thanks for staying with us

8/10 Good

Daniel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent and friendly staff! I made a mistake on my reservation date and they were very helpful and accommodating. Much appreciated. Room was nice and clean, pool was fun, even had a lifeguard. Overall, the hotel property is in a very nice location and could use some TLC here and there.
Stayed 1 night in Aug 2022
Response from Laura Z on 2022/8/27
Thank you for your review! I will definitely be in touch with our owners, and I agree it needs some more TLC.I am so glad to hear that our staff was wonderful! Please come and stay with us again!

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Stayed 1 night in Aug 2022
Response from Laura Z on 2022/8/27
Thank you for the awesome review!