6/10 一般般
Claire，Oakville, ON, CA
2014 年 7 月 29 日
喜歡：整潔度、員工素質和客房舒適度
problematic night
First, the restaurant was EXCELLENT! The food and service were outstanding! The spa was relaxing, but just regular. The location was little hard to find since we took a bus there, and we had to walk for almost 10 mins to go down the alley. It would be better if we had a car or a pickup. When we checked in, the room was nice, we were very satisfied. However, after dinner we went back to the room, there was NO HOT WATER; moreover, the bathtub was LEAKING NASTY BROWN WATER. They changed our room to a smaller one but the same price (we paid for the cheapest room). ps: i had similar situations before at other 5star hotels, they either updated the room or gave me the coupon for their hotel service; but baystone did nothing more than just change room. The new room was not ready when we moved in, i had to call again for the wifi, and the reception lady was little annoyed that i had to call her for such "a small thing". After a hot shower, we found out there wasnt a hair dryer which they probably missed when they moved us. At the second day before we checked out, we asked if its possible to use the swimming pool after check out since we did not want to pay for the 50 euro late checkout fee. They first said yes, but after we did check out, they told us other reasons why we couldn't use it. I don't know if they told me the truth or just trying to "get rid" of me. if its the truth, why didnt they tell me before i asked them. Overall, it was not a good stay for us, will not come again.