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Reviews of OYO Hotel Goodland KS Hwy 24

2.5 out of 5
OYO Hotel Goodland KS Hwy 24
2218 Commerce Road, Goodland, KS

Reviews

6.4
Rating 10 - Excellent. 94 out of 379 reviews" "
Rating 8 - Good. 91 out of 379 reviews" "
Rating 6 - Okay. 59 out of 379 reviews" "
Rating 4 - Poor. 58 out of 379 reviews" "
Rating 2 - Terrible. 77 out of 379 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Disliked: Staff & service
Never trust them!
My reservation was cancelled while i was on the road to the hotel. No explanation, just an email that it was canceled. It had been booked for over a month.
Stayed 1 night in Jul 2023
Response from Eva on 2023/7/25
We are extremely sorry to know this, Jason! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

2/10 Terrible

Vicki

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Noah on 2023/7/10
We are extremely sorry to know this, Vicki! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 Poor

Monique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The OYO in Goodland no longer exists. It is now under new management and will be operating under a different name. Hopefully the new management plans to give it a thorough overhaul because the room we had was dirty and everything is very worn
Stayed 1 night in Jul 2023
Response from Ava on 2023/7/5
Hi, Monique! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ava

6/10 Okay

Leah

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
We have stayed at this property before, about a year ago. I was surprised to see how the hotel has gone downhill. We had great memories there but will not return. The hotel's sauna, hot tub jets, movie theatre, and half the arcade games were out of service. The restaurant was closed as well. We were disappointed.
Stayed 1 night in Jun 2023
Response from Ammy on 2023/6/30
Hi, Leah! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 Poor

Levi, GRAND JUNCTION

Liked: Staff & service
Disliked: Property conditions & facilities
The property promises a cooked to order hot breakfast. I was given a granola bar and packet of apple sauce. The hotel also had a bunch of what looked like homeless people hanging around the back of the hotel, didn't feel great about leaving my car unattended.
Stayed 1 night in Jun 2023
Response from Maria on 2023/6/26
Sorry for the inconvenience, Levi! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

4/10 Poor

Tony

Business traveler
Disliked: Cleanliness, property conditions & facilities
Rooms are outdated. Also trash cans outside the building were to over flowing and no attempt was made to empty the trash receptacles. Junkyard more or less behind the hotel. Very run down and will not be staying here again
Stayed 1 night in Jun 2023
Response from Lisa on 2023/6/24
Hi, Tony! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Sheets had not been changed after the previous guests in our room. Pretty disgusting.
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Hi, Scott! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

4/10 Poor

Scott

Stayed 1 night in Jun 2023
Response from Ava on 2023/7/5
Hi, Scott! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Good price but could use some work.
Good place for an overnight stay. Needs some work. The view from our window was the family fun center. We had to figure out a way to get flow from the air conditioner into the room without keeping the curtain open and allowing those swimming to look into our room. It was clean enough but the hot water faucet leaks. It has leaked for quite a while based on the water stain in the sink. No vending machines. We arrived around seven and had to go elsewhere to get a bottle of water. The breakfast was better than most...eggs made to order with bacon and toast...although the poor girl working there was not very friendly.
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Thank you for your valuable feedback, William! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

8/10 Good

Audri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Clean. Comfortable hot water. Cold AC. Great breakfast. Was pleasantly surprised.
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Hi Audri! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ava

8/10 Good

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were friendly
Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Hi Mary! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

8/10 Good

Rylee

Traveled with family
Pool are was nice, lots to do for kids. Restaurant staff was friendly and food was good. Room was not the cleanest
Stayed 1 night in Jun 2023
Response from Ammy on 2023/6/30
Hi, Rylee! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Pamela

Stayed 1 night in Jun 2023
Response from Ava on 2023/6/21
Hi, Pamela! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

4/10 Poor

Russell

Stayed 1 night in May 2023
Response from Maria on 2023/6/26
Sorry for the unpleasant experience you had with us. Russell! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Maria

8/10 Good

Stephen, Canon City

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant food was good!
Stayed 1 night in May 2023
Response from Lisa on 2023/6/3
Great to hear this, Stephen! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chunks of dirt on the floors, poor condition.
Stayed 1 night in May 2023
Response from Lisa on 2023/6/3
Hi, John! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Lisa

10/10 Excellent

Jimi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the pool
We loved our stay here. The indoor pool area is amazing. We got a room that had its own door to the pool area. There's an arcade area and a restaurant that gives you a choice of a couple different breakfasts free in the morning.
Stayed 1 night in May 2023
Response from Ava on 2023/5/31
Thank you so much for the wonderful rating, Jimi! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Ava on 2023/6/21
Hey, David! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even get what you pay for
Terrible service, attendant no where to be found and was apparently sleeping. Was told hot breakfast and was offered yogurt and granola bar instead. Overall very poor experience
Stayed 1 night in May 2023
Response from Ammy on 2023/5/10
Hi, Philip! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

10/10 Excellent

Nikki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
This was a great place to stay the hot tub /pool and free arcade were great entertainment for my teen and they have very friendly staff. The attched restraunt serves a great breakfast for their guest...zi travel a lot and this is a great find
Stayed 1 night in Apr 2023
Response from Ava on 2023/4/19
Heartfelt gratitude for sharing this, Nikki! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Ava

8/10 Good

Carla

Liked: Staff & service

6/10 Okay

Sara, Big Piney

Business traveler
Liked: Cleanliness, staff & service
The room I reserved was not ready and I was there after check-in time. I had to carry all my bags up 2 flights of stairs. While I’m in decent health, my knees aren’t the best and I would have asked for a first floor room had I known no elevator was available. Also, dog that was staying at the property was barking off and on.
Stayed 1 night in Mar 2023
Response from Ammy on 2023/3/23
Hi, Sara! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Good breakfast.
Overall good value for overnight stay. Good, hot breakfast made up for a couple minor drawbacks.
Stayed 1 night in Mar 2023
Response from Ammy on 2023/3/23
Hi, Shari! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

dale l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly people. excellent breakfast at no charge. cashier even refused my tip.
Stayed 1 night in Mar 2023
Response from Ammy on 2023/3/23
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Okay

Susan

Stayed 1 night in Mar 2023
Response from Eva on 2023/4/6
Hi, Susan! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, cool restaurant, pool.
Stayed 1 night in Mar 2023
Response from Eva on 2023/3/15
Heartfelt gratitude for sharing this, Robert! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Not again
Would not recommend, beds hard, very noisy and service lacks communication between the staff.
Stayed 1 night in Mar 2023
Response from Eva on 2023/3/15
Hi, Guest! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

10/10 Excellent

Garry

Traveled with partner
Liked: Staff & service, property conditions & facilities
Easy check in/out.Personal very friendly.
Stayed 1 night in Feb 2023
Response from Eva on 2023/2/20
Hey, Garry! Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Eva

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING stay, my family absolutely LOVED this OYO!
INCREDIBLE!!!! I travel a lot & stay in 30-40 motels/hotels per year. I'm 47 & can safely say this OYO in Goodland is the best value I've ever experienced. Every employee we dealt with was friendly & kind. It is conveniently located by a Walmart, restaurants & gas station. The rooms are about average for what one would expect from a budget hotel. The beds were comfortable but the amenities....awesome! They had a very nice, large clean pool. A hot tub. An indoor slide, foosball table, air hockey, free arcade (my kids LOVED this), 2 pool tables. Breakfast was unbelievable. They have an AMAZING attached restaurant & they made my 2 kids and I a freshly made breakfast of 2 eggs, choice of ham/bacon/sausage & choice of toast/pancakes/biscuits & gravy with a choice of multiple beverages. I was stunned at this place. If you are staying anywhere in Western Kansas, go to this Goodland OYO, you will not regret it!!!
Stayed 1 night in Feb 2023
Response from Ammy on 2023/2/14
Hi, Gregory! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Jessica

Stayed 1 night in Jan 2023

10/10 Excellent

Mariah

10/10 Excellent

Kat

Stayed 1 night in Jan 2023

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car trouble forced an unexpected stay in Goodland and frankly we chose this hotel because of the pricepoint. We were pleasantly surprised that is overdelivered on our expectations. It was clean and quiet, the pool area with hot tub and pool tables and kids playground, looked great. Water was very hot with good pressure. And bonus, it came with a hot breakfast including drink from the restaurant attached, which was delicious. It sits far enough from the interstate to avoid that noise - a concern with the other options. It was a great value and comfortable stay.
Response from Lisa on 2023/1/10
Thank you for rating us positively, Kay! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Lisa

6/10 Okay

Questa

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When I checked in the lady was friendly. I booked this hotel to keep the kids busy in the evening. The pool and play area looked great, and the arcade looked appealing. When I checked in the front desk lady told me the heater had gone down in the pool the day before but the hot tub was out of service and had been for a long time. She said the kids could swim if they didn’t think it was too cold and to just have them rinse off before hand. We did just so after checking the temp of the pool. When we went back down the front deals lady and someone else who appeared to live at the hotel told us the pool was completely down! This was within 10 minutes time!! My kids were devastated. So we tried to make thw best of it and do the arcade. Most of the machines didn’t even work. It was like they said what they needed to, to get my money and then BAM. Everything no workie! Breakfast is not a continental breakfast! It’s a voucher for the restaurant. Should have booked the quality inn across the road where the rest of the wrestling team stayed!!
Stayed 1 night in Dec 2022
Response from Ava on 2022/12/22
Thank you for your valuable feedback, Questa! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Ava

2/10 Terrible

jonathan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. This place was the grossest hotel I have ever stayed out.
Response from Ava on 2022/12/22
Hi, Jonathan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

4/10 Poor

Leroy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Why lie?
This stay was VERY disappointing. We called before making the reservation a couple of days prior to our planned stay to make sure the hot tub was working. When we get there, change into our swimwear, walk out and the hot tub is NOT WORKING! When we called the front desk we were informed the hot tub hasn't been working in about a week and a half! UNBELIEVABLE! Why were we lied to? What purpose did that serve? The one good thing, which was a pretty major improvement from our last stay, was the full, hot breakfast. The 2 young men running the new/remodeled restaurant were cheerful and attentive. The food was fresh and delicious with a nice selection. The breakfast saved us leaving with a bad taste in our mouth for the Goodland OYO. ;-)
Stayed 1 night in Dec 2022
Response from Ava on 2022/12/22
We are sorry to disappoint you, Leroy! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Ava

10/10 Excellent

Michael

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was very kind and help full the restaurant attached has very good food
Stayed 1 night in Nov 2022
Response from Ammy on 2022/12/1
Hi, Richard! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice for the price, the staff was great, and the breakfast included with room was GREAT.
Stayed 1 night in Nov 2022
Response from Ammy on 2022/12/1
Hi, Mark! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

8/10 Good

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice
Stayed 1 night in Nov 2022
Response from Ammy on 2022/12/1
Hi, Wei! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Good

araceli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, the reception was good, room clean and quiet night. Breakfast is served in the restaurant: offers cereals, oatmeal, fruit, coffee, waffles and juices.
Stayed 1 night in Nov 2022
Response from Ammy on 2022/11/19
Hi, Araceli! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Noah

2/10 Terrible

Amie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Everything!!
Stayed 1 night in Nov 2022
Response from Ammy on 2022/11/23
Hi, Amie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Robert, Thermopolis

Liked: Staff & service
Room was nice; saw some mold on bathtub corner. Registration efficient, honored request for first floor room. Breakfast not fully open at 7 am for cold items (yogurt, etc) Worth the money!
Stayed 1 night in Oct 2022
Response from Ammy on 2022/11/7
Hi, Robert! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Rebecca S

Traveled with partner
Liked: Cleanliness
Room was clean and comfortable. Hairdryer was broken and we were unable to get anyone at front desk. Rang buzzer twice and even tried calling and got no response.
Stayed 1 night in Oct 2022
Response from Ammy on 2022/11/7
Hi, Rebecca! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

4/10 Poor

Adam

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
A decent night’s stay
Customer service was friendly and helpful. Place needs remodeling. Shower pressure was poor (shower head needed replaced), beds had dog hair and sheets were stained. Fridge was not cold. Bed was nice and firm though.
Stayed 1 night in Oct 2022
Response from Ammy on 2022/10/19
Apologies for the problems you had faced, Sarah! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

6/10 Okay

Chelsey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The heater in the hot tub was out but we were told the pool was working, it was not! It was ice cold. Additionally our towels had holes in them, and house keeping had not cleaned out the fridge in the room in a while. When we went down for extra towels there was nobody to be found at 8pm though we rang the bell 3 times. The same was true of breakfast in the morning trying to get refills on coffee. The plus side the restaurant is really nice and had great selections and ice cream.
Stayed 2 nights in Oct 2022
Response from Ammy on 2022/10/19
Hi, Chelsey! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

4/10 Poor

Edmond

Disliked: Staff & service, property conditions & facilities
In short …… a dive
Stayed 1 night in Oct 2022
Response from Ammy on 2022/10/19
Hi, Edmond! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No one was at front desk to check us in - there was a sign that said ‘Back in 15 minutes’, but we finally had to ring a bell and another staff member had to go find the clerk. Room was not real clean - floor was dirty, hair on pillow case, bathroom not clean.
Stayed 1 night in Oct 2022
Response from Jane on 2022/10/20
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jane

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived on Aug 31, Clerk said she would have to cancel my reservation for 1 Sept and issue new reservation for 31 Aug. Met the hotel policy for notice of cancellation but charges for two days appeared on my credit card statement. I departed the hotel on 1 Sept 2022 staying only one day. Please contact me for a correction of this double billing. 479-616-2675 Samuel Lee Lamey
Stayed 1 night in Sep 2022
Response from k on 2022/10/20
Apologies for the problems you had, We have made a note for your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Kate