外觀

岡薩雷斯假日飯店 - IHG 旗下飯店的評分

3 out of 5
岡薩雷斯假日飯店 - IHG 旗下飯店
2815 W Highway 30, Gonzales, LA

評論

8.6

有夠讚

10 分,有夠讚;280 則評論中有 164 則" "
8 分,不錯哦;280 則評論中有 67 則" "
6 分,一般般;280 則評論中有 24 則" "
4 分,不太好;280 則評論中有 12 則" "
2 分,很糟糕;280 則評論中有 13 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Shelly,Madisonville

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was pleasantly surprised to find this to be a new hotel! We were in town for an event with over 24,000 people and were treated so amazingly nice by all staff and other patrons! Nice, clean, and a great location! Thank you!
於 2024 年 4 月住了 2 晚

6/10 一般般

LIsa,Metairie

喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
We attended a music fest thatvwas 2 miles away. I called thevprpertu hefore arrival. Asked ifvthere wasca shuttle, was told no, but it was walkable. If you have ever been on a dark country road eith deep ditches on each side of the road. It was not walkable! Also, yesterday we werw stick in a broken elevator. Staff was not proactive. A family member of someone stuck, got us out, after 45 minutes! We called t011l
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Karla

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed during a very busy weekend and all of the employees were so kind and efficient. Would stay here again!!!!
於 2024 年 4 月住了 2 晚

2/10 很糟糕

Iain

不喜歡:員工素質和住宿環境和硬體
Says pet friendly on the listing. This is not true.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Becky

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚
sbb 於 2021年8月20日回覆
Thank you for letting us know how we are doing.

10/10 有夠讚

Bobbie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean, room was spacious and the staff was friendly. I do recommend and will stay again!
於 2021 年 8 月住了 1 晚
sbb 於 2021年8月19日回覆
We appreciate your feedback and look forward to seeing you again soon.

10/10 有夠讚

Joshua

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent!
Awesome!!!
於 2021 年 7 月住了 1 晚

10/10 有夠讚

David

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
sbb 於 2021年7月27日回覆
Thank you for sharing your stay with us. We do hope to see you again soon.

8/10 不錯哦

natasha

於 2021 年 7 月住了 1 晚

10/10 有夠讚

Yaneira

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
sbb 於 2021年7月19日回覆
Thank you for taking the time to let us know how we are doing. Feedback from our guests is always appreciated.

10/10 有夠讚

真實旅客

於 2021 年 7 月住了 1 晚
sbb 於 2021年7月19日回覆
We appreciate that you took the time to let us know how we are performing.

2/10 很糟糕

真實旅客

喜歡:整潔度
不喜歡:員工素質
於 2021 年 7 月住了 2 晚
sbb 於 2021年7月19日回覆
Thank you for taking a moment to let us know how we are doing. We would appreciate being able to speak with you regarding the issues that you had during your stay. Please feel free to reach out to hotel and ask to speak with the manager.

10/10 有夠讚

Heidi

於 2021 年 6 月住了 1 晚
sbb 於 2021年7月5日回覆
Thank you for taking the time to let us know how we are doing. The feedback that we receive from our guests goes along way in helping us to improve our hotel.

2/10 很糟糕

真實旅客

親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The Bathroom was extremely dirty and even after asking the front desk to get someone to clean it. She actually went to clean it but it was still dirty. She was in a rush being the only front desk person. She was trying to be helpful but it’s hard if she is the only one doing everything. There was loud music playing during the night. Dirty sheets with stains on the bed also.
於 2021 年 6 月住了 1 晚
sbb 於 2021年7月5日回覆
Thank you for taking the time to leave a review of your stay. I am sorry to hear that your room was not as clean as it should have been upon check in. I have shared your comments with the team and we are correcting the issue with the showers and sheets not being cleaned properly. Additionally, I apologize for the music that was played during the night. I can certainly understand that this was not at all what you expected from your stay with us.

10/10 有夠讚

Heather

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
sbb 於 2021年7月5日回覆
Thank you for letting us know how we are doing. We always enjoy hearing from our guests.

2/10 很糟糕

真實旅客

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The room in which I stayed was absolutely filthy and gross. The bathroom toilet seat had urine on it, the shower had soap scum and hair, the tiles were dirty and hadn't even been swept. There was a used condom on my bedroom floor and black mold on the ceiling above the air conditioning unit.
於 2021 年 6 月住了 1 晚
sbb 於 2021年7月2日回覆
Thank you for letting me know about the issues during your stay. I assure you that this is not the experience that our guests should have. I have shared your comments both with the housekeeping and the maintenance teams to be sure that we are not checking guests into rooms in these conditions. I do hope that should you be in the area again in the future, you will give us a chance to prove ourselves to you.

10/10 有夠讚

Geroid

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
sbb 於 2021年7月2日回覆
Thank you for taking the time to let us know how we are doing.

6/10 一般般

真實旅客

家庭旅遊
喜歡:住宿環境和硬體
We were greeted by a humongous flying roach!!!
於 2021 年 6 月住了 2 晚
sbb 於 2021年7月2日回覆
I am so sorry to hear that you were greeted in that manner. I have contacted out pest control company and have them coming out to complete and additional service this week.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente servicio, clean, and good breakfast!
於 2021 年 6 月住了 1 晚
sbb 於 2021年6月29日回覆
Thank you for taking a moment of your time and letting us know how we are doing.

10/10 有夠讚

Victoria

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed!
Enjoyed my stay. The area was high traffic but the outlet mall is across the street. However, it wasn't extremely bad. Quiet area surprisingly even with the traffic. The hotel was clean and nice. The room was nice and comfy. The pool was down until our last day but the front desk made arrangements to suite our needs. I would definitely stay again.
於 2021 年 6 月住了 2 晚
sbb 於 2021年6月18日回覆
We appreciate you letting us know how we are doing. It is wonderful to hear that you had a great stay with us. I am sorry to hear that you were unable to use the pool. Unfortunately, at times we have to close it due to cleaning and getting the chemicals balanced. Thank you for your understanding with this. We hope to see you again in the future.

6/10 一般般

Brandi

於 2021 年 6 月住了 1 晚
sbb 於 2021年6月18日回覆
Thank you for taking the time to let us know how we are doing. I am sorry to see that you did not have a satisfactory stay. Please know that we strive to ensure that all our guests have a great experience with us, and we do hope that you will come see us again.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 4 晚
sbb 於 2021年6月18日回覆
Thank you for taking the time to let us know how we are doing.

10/10 有夠讚

真實旅客

於 2021 年 6 月住了 1 晚
sbb 於 2021年6月21日回覆
We appreciate your feedback. Thank you for letting us know how we are doing.

8/10 不錯哦

真實旅客

情侶出遊, 商務旅客
Good size rooms with kitchenette. Comfortable bed and pillows.
於 2021 年 6 月住了 4 晚
sbb 於 2021年6月8日回覆
Thank you sharing your experience with us. I am happy to hear that you enjoyed the hotel.

10/10 有夠讚

Jerrica

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel was amazing. Friendly staff, super comfy beds! Would definitely recommend it!
於 2021 年 6 月住了 1 晚
sbb 於 2021年6月8日回覆
We appreciate your feedback, and were happy to hear that you had a wonderful stay. We look forward to seeing you again.

10/10 有夠讚

真實旅客

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was wonderful my family enjoyed
於 2021 年 5 月住了 1 晚
sbb 於 2021年6月1日回覆
We are happy to hear that you had a wonderful time at the hotel. We hope to see you again soon.

2/10 很糟糕

真實旅客

不喜歡:設施服務和住宿環境和硬體
於 2021 年 5 月住了 1 晚
sbb 於 2021年6月10日回覆
I am sorry to see that your stay was less than satisfactory. Please know that we do strive to ensure that all of our guests have a great experience when they stay here.

10/10 有夠讚

Vernessa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Weekend Getaway
It was a pleasant experience from check-in to check-out. Our room was nice and clean, and the staff was very helpful and courteous. My only complaint I have is the water pressure was low, but that wasn't a major issue. We loved the location, there were plenty of places close by to eat and the Tanger Outlet shopping center was right across the street. We really enjoyed our stay and we're planning to come back again.
於 2021 年 5 月住了 2 晚
sbb 於 2021年6月1日回覆
Thank you for taking the time to let us know how we are doing. I am happy to hear that you had a wonderful stay. We look forward to seeing you again soon.

2/10 很糟糕

真實旅客

親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
This would have been a great stay in a newer hotel, except the first room we were checked into was dirty. After 17 hours in the car, tried to shower and the fixture sprayed water out of the top of the seal besides the actual head. Asked for a different room and was provided a suite. Ok, cool, much cleaner, on 3rd floor. Our 3rd night there we got locked out of our room because the clerk who moved us our first night never updated room information, so they thought I had checked out and the previous guest in the suite was overstaying their welcome. After almost 30 minutes we got that straightened out so I could get my kids to bed. Spoke with the manager when I checked out, said she would reach out to Travelocity about some kind of compensation and I still have not received a call from her and it's been a whole day, she said it would be a few hours at least.
於 2021 年 5 月住了 3 晚
sbb 於 2021年5月17日回覆
I have reviewed all the information that was shared with us, and we have taken the steps with the team at the hotel to ensure that this does not happen again in the future.

8/10 不錯哦

Cade

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚
sbb 於 2021年5月17日回覆
Thank you for taking the time to let us know how we are doing.

10/10 有夠讚

Tadeusz

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 5 月住了 1 晚
sbb 於 2021年5月11日回覆
Thank you for taking the time to let us know how we are doing. I am happy to see that you enjoyed your stay.

2/10 很糟糕

Alvin

不喜歡:員工素質
於 2021 年 5 月住了 1 晚
sbb 於 2021年5月20日回覆
I apologize that you were not satisfied with your stay. Please know that we do make every effort to ensure that our guests are happy with their stay.

10/10 有夠讚

真實旅客

於 2021 年 4 月住了 2 晚
sbb 於 2021年5月17日回覆
We appreciate your feedback. Thank you for taking the time to let us know how we are doing.

8/10 不錯哦

Michael

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Gonzalez
The hotel and grounds were very clean but there was a fowl odor in the hallways.
於 2021 年 4 月住了 2 晚
sbb 於 2021年5月4日回覆
We appreciate you taking the time to leave a review. We will definitely take a look into the odor that you have mentioned in the hallways.

8/10 不錯哦

William

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
sbb 於 2021年5月4日回覆
Thank you for taking the time to let us know how we are doing.

4/10 不太好

真實旅客

於 2021 年 4 月住了 4 晚
Sbb 於 2021年5月11日回覆
Thank you for taking the time to let us know how we are doing. We do strive to ensure that all of our guests are satisfied with their stay. I am sorry that we did not meet your expectations.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The stay at Best Western Plus was a pleasant experience! The staff were friendly and helpful. All positive vibes!
於 2021 年 4 月住了 3 晚
sbb 於 2021年4月27日回覆
Thank you for taking the time to let us know how we are doing. I am happy to hear that you had a pleasant experience, and we do hope to see you again soon!

6/10 一般般

RStuart

商務旅客
不喜歡:整潔度和住宿環境和硬體
於 2021 年 4 月住了 3 晚
sbb 於 2021年4月27日回覆
I am sorry to hear that your stay was less than satisfying. I assure you that we are working hard to improve the hotel and do hope that you will come back and give us another opportunity to prove ourselves to you!

10/10 有夠讚

Tessa

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 2 晚
sbb 於 2021年4月19日回覆
Thank you for letting us know how we are doing! Feedback from our guests is important to us.

10/10 有夠讚

Jonathan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 2 晚
sbb 於 2021年4月19日回覆
Thank you for letting us know how we are doing! Feedback from our guests is important to us.

2/10 很糟糕

Eric

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Horrible
Dirty dirty dirty. We cleaned the second room they gave us after the first was dirty. Very disappointed after the reviews in line said fabulous. Liars
於 2021 年 4 月住了 3 晚
sbb 於 2021年4月11日回覆
Thank you for letting us know how we are doing. I can not begin to apologize enough that your stay was not to your satisfaction. I can only imagine how disappointing it must have been to not get the clean room that you were expecting. I am meeting with my entire team on Monday morning to discuss our expectations and ensure that all of our policies regarding cleanliness are being followed. I do hope that should you be in the area again in the future, that you will give us an opportunity to prove ourselves to you.

6/10 一般般

Deron

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
sbb 於 2021年4月11日回覆
Thank you for taking the time to let us know how we are doing. I am sorry that we did not meet your full expectations during your stay.

8/10 不錯哦

Linda

喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
Good but maintenance needed
The room was large & clean. But the bathroom sink didn’t drain well and had a nasty smell coming from the partially clogged drain. They did offer to move us but no parking available close to the other room so opted to stay in original room. The smell was only when it was used, so not too bad.
於 2021 年 3 月住了 1 晚
sbb 於 2021年4月1日回覆
Thank you for taking the time to let us know about the sink in your room. We would like to let you know that we have taken care of the issue with the plumbing. We have also been going through the hotel to prevent this from being an issue with future guests.

10/10 有夠讚

BRANDI

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 3 月住了 2 晚
sbb 於 2021年3月20日回覆
Thank you for taking the time to let us know how we are doing. We appreciate your feedback.

8/10 不錯哦

Chelsie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice hotel and stay!
We were in Gonzales for the weekend for a soccer tournament. Our room was very nice and clean. A very good hotel for the price!
於 2021 年 3 月住了 2 晚
sbb 於 2021年3月20日回覆
Glad that you enjoyed your stay with us. We hope that you had a great time at the tournament as well.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 3 月住了 2 晚
sbb 於 2021年4月1日回覆
Thank you for letting us know how we are doing.

8/10 不錯哦

Mary

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was very good except for the water pressure in the shower and the faucets. Very hard to take a shower with very little water pressure. Glad I didn't need to wash my hair as I would have never been able to get it clean. We asked the desk what the problem was and they said it was the whole hotel that had the water pressure issue.
於 2021 年 3 月住了 4 晚
sbb 於 2021年3月15日回覆
Thank you for taking the time to let us know about your stay. Unfortunately, the water pressure is an issue at the hotel currently. However, we do have a plumber on site today that is looking into correcting the problem, this week.

8/10 不錯哦

Jeffery

喜歡:整潔度、住宿環境和硬體和客房舒適度
Little hiccup but excellent stay overall
The stay was good. I reserved a single bed king but for some reason it wasnt clean at 5:30 pm so they changed it to a double queen size room with a kitchenette. It was a little too much for just me but I appreciated the upgrade. Parking was directly in front of my window. Great overall stay. Will definitely be back.
於 2021 年 2 月住了 1 晚
sbb 於 2021年2月25日回覆
Thank you for taking the time to let us know how we are doing. I would like to apologize that the room you were booked for was not ready when you arrived. I am glad that we were able to accommodate you with an upgrade. Please know that we do make every effort to ensure our guests satisfaction. We look forward to seeing you again soon.

8/10 不錯哦

Larry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Water pressure was low. Everything else was fine.
於 2021 年 2 月住了 1 晚
sbb 於 2021年2月16日回覆
I apologize that there were water pressure issues during your stay. We are working on determining the issue and will hopefully get it corrected soon. Please know that we do strive to ensure that all of our guests are satisfied with their stays.

10/10 有夠讚

Alexis

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean & Convenient
The first room I was given wasn’t properly clean so I was switched to another room. Everything was pretty good from there I was able to park right in front of the room I was staying in. The front desk clerk wasn’t too friendly. Everything else was perfect!!!
於 2021 年 1 月住了 1 晚
sbb 於 2021年2月4日回覆
Thank you for taking the time to let us know how we are doing. I am sorry, that your original room was not what you expected. I will certainly look into what took place with both housekeeping and the front desk clerk.