I booked this lodge through Expedia after selecting the option to view pet-friendly properties. I’m not sure how this lodge appeared in the recommendations since it is not pet-friendly. In the check-in form provided by the lodge, I clearly mentioned we would be traveling with our puppy. However, upon arrival between 5–6 pm, there was no staff present, and we accessed the room using the key code sent by text.
The next morning, I was told by the front desk that pets are not allowed and I would be charged for the damage deposit. I explained this was an honest mistake due to how the listing appeared on Expedia and that I had disclosed our pet in the check-in form. Unfortunately, the staff stated they don’t necessarily review the forms, which could have prevented this issue.
I have been a dog owner for many years and have stayed at numerous hotels and lodges with my pets. I am familiar with how pet policies work and have never encountered a situation like this. I sincerely apologize for any inconvenience, but I believe this misunderstanding was not due to any fault or oversight on my part, and I don’t feel it’s fair to be penalized for it. I will also raise this with Expedia to help avoid similar situations for others in the future.