Verified
4/10 Poor
Michelle
2026/6/27
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We recently stayed here, on checkin we were made aware that it only opened 2 weeks ago.
There was a strong smell of paint when you arrive, a grubby lift and access to the hotel isn’t great either, due to no fault of their own- there was recently a fire so union street has been closed. Bare this in mind if booking and don’t mind doing a lot of walking.
The room was absolutely roasting, we complained and asked for a fan, which we were told none were available as they are due to be delivered in two weeks. You’d think this would be sorted before a hotel opening in summer? It got to bedtime and I couldn’t sleep due to the extreme heat, my husband went out and asked the receptionist for his fan as it was much cooler at reception than it was in the room, which he kindly gave us.
Staff were friendly enough. No comments to ask how our stay was when we were checking out.
Electrics in our room were out for a few hours too, we couldn’t use any lights.. it was day light so this wasn’t a massive issue! The room didn’t look too tidy, you could see wires above the bathroom which would have looked better if tidied away.
We also had no toilet roll in our bathroom on our arrival, which is basic housekeeping.
Would we come back? Probably not.
Did not eat at the hotel so can’t comment on the food.
Michelle
Stayed 1 night in Jun 2026