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Reviews of Pacheco Pass Motel

2 out of 5
Pacheco Pass Motel
570 Old Gilroy St, Gilroy, CA

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 117 reviews" "
Rating 8 - Good. 34 out of 117 reviews" "
Rating 6 - Okay. 20 out of 117 reviews" "
Rating 4 - Poor. 14 out of 117 reviews" "
Rating 2 - Terrible. 12 out of 117 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michelle

Disliked: Amenities
The office is locked and you knock on the door and wait for someone to help you. She took 15 minutes to check me in and then said the room needed to be mopped and that took another 10 minutes. I felt worried the whole time about safety.
Stayed 2 nights in Apr 2024

8/10 Good

rudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room for one or two people, also very quiet location and great walk-in shower
Stayed 3 nights in Apr 2024

2/10 Terrible

jeanette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Business traveler, Traveled with partner
Disliked: Amenities
It's been a week and I still have not gotten my deposit I keep calling and calling and leaving message a few times no answer 😡
Stayed 1 night in Jan 2024

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on the drive down south.
Stayed 1 night in Oct 2023

4/10 Poor

Gerry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I need power!
Stayed in room 18. It's a bit of an odd set-up. There are no working electrical outlets near the bed. The one at the head of bed didn't work so those with cpap machines will have to plug from across the room to the bed. TV didnt power on either. Didn't bother asking to fix it because I had my laptop.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Stayed 1 night in Sep 2023

10/10 Excellent

PHONG

Liked: Property conditions & facilities, room comfort
Good staff . Great customer service .room clean
Stayed 1 night in Sep 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff. The room was clean, had hot water, air conditioning, free cable TV, apt size fridge and microwave. I would definitely stay there again!
Stayed 2 nights in Aug 2023

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service
Older motel with wear and tear, but clean and quiet. Everything works. Was missing soap and trash can. Good deal overall.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julio, Capitola

Stayed 1 night in Jul 2023

6/10 Okay

Greg

Traveled with family
Liked: Cleanliness, staff & service
No tell Motel
Convenient location, older property in need of plenty of repair.
Stayed 1 night in Jul 2023

8/10 Good

Gary

Traveled with group
Liked: Cleanliness
Not for the pinky out types
Place was small but clean. Old and a little tattered. Ok place to lay your head. Not for the pinky out types.
Stayed 2 nights in Jul 2023

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
This is an old property, but the room was very clean and the bed was comfortable. The motel is off the beaten path, and next to a school in a residential neighborhood so it’s quiet at night. However, there are some residents at the motel who get up early to work, and they were talking noisily outside our window early. A bagel place is a short drive away for breakfast.
Stayed 1 night in Jul 2023

4/10 Poor

Consuelo

Disliked: Property conditions & facilities
My tv wasn’t working and I couldn’t find any staff to help me.
Response from pacheco pass on 2023/5/17
I'm sorry to hear that your television wast working but they are all suppose to be on HDM 1 and some guest do have trouble with the control setting but someone is always in the office to assist you with anything you needed during your time of stay. For the next time please feel free to come and ring the bell to the front office and ask for help someone is always in the office to assist you from 6am-12am

8/10 Good

Joshua

Liked: Staff & service, amenities
Stayed 1 night in Mar 2023
Response from Star on 2023/4/23
Thank you for your stayHave a safe travel

10/10 Excellent

Dawne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Star on 2023/4/23
Thank you for your staysafe travels

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Located close to shopping and dining areas especially the outlet mall. It's in a quiet area with easy parking right in front of your room.
Stayed 2 nights in Feb 2023

10/10 Excellent

Dallin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in gilroy
Super chill place, family-run. Gilroy is a pretty nice, quiet town
Stayed 1 night in Dec 2022

10/10 Excellent

STEPHENIE, APACHE JUNCTION

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was ok for a bare minimum motel.
Stayed 1 night in Nov 2022

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property but really nice caretakers and friendly.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
While the room was perhaps a little behind on repair and upkeep for cosmetic issues, it was all very clean and everything worked, which I definitely view as more important. Check in and check out were smooth, and there were no issues during our stay.
Stayed 3 nights in Sep 2022

6/10 Okay

Leticia

Traveled with family
Disliked: Staff & service, property conditions & facilities
2/10
Will never stay there again. Arrived to find no bedspread on bed only a sheet. Went out to buy a blanket. The lamp wasnt working. Neither was the electricity on one side of the room. Had fruit in the little fridge and during the night fridge defrosted..The smell of disgusting trash can by my room was horrible not to mention how it to forever to check-in through the window. No customer service nothing . The guy just handed me the receipt after like 20 min and mind you i had a reservation 2 weeks in advance. Never again
Stayed 2 nights in Aug 2022

4/10 Poor

edward

Disliked: Cleanliness, amenities, property conditions & facilities
blah
Stayed 2 nights in Jul 2022
Response from sara on 2022/7/13
Thank you for your review, we are always striving to improve our service. Safe travels

10/10 Excellent

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, front desk super friendly. Hotel is very quiet. Would stay there again.
Stayed 2 nights in Jun 2022
Response from pacheco pass motel on 2022/7/1
thank you we appreciate your feedback :)

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I thought the staff were very friendly and helpful. I would stay there again.
Stayed 1 night in May 2022
Response from pacheco pass motel on 2022/7/1
thank you very much for your feedback.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Traveling on a budget
If you're expecting wall to wall carpet and indirect lighting you'll be disapointed. You will find basic modern comfort. The staff are nice. The location was quiet and not far away from food and gas.
Stayed 2 nights in Apr 2022
Response from sara on 2022/5/9
Thank you for your review, we are always striving to improve our service. We are pet friendly,thus no wall-to-wall carpet, and friendlier for people suffering with allergies. Safe travels

8/10 Good

Hikaru

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
you can park your car in front of your room.
Stayed 1 night in May 2022
Response from sara on 2022/5/9
Thank you for your review, we are always striving to improve our service. Safe travels

4/10 Poor

Sarah

Disliked: Cleanliness, room comfort
Mediocre at best. Not clean
No one was there to check me in. Took an extra hour to get into the room just after 4:00 I arrived at 3:00. The sheets has some weird dirt on them possible bed bug castings. We did not sleep due to uncomfortable bed and noisy train and loud cars going by reving their engines.. sorry to say I won’t be back especially for the price.
Stayed 1 night in Apr 2022
Response from sara on 2022/5/9
We Apologize for any inconveniences; you may have experienced. We have addressed some of the issues you mentioned, and are striving to improve. Your reviews helps us get an outside view to see where there needs some improvement. The train is the bart that passes through the heart of Gilroy 6 blocks away, and right in back of other flagged motels south of us (which are more noisier than here). Thank you for staying with us.

2/10 Terrible

Charles

Disliked: Staff & service
Stayed 3 nights in Mar 2022
Response from sara on 2022/5/17
Thank you for your review, we are always striving to improve our service. Safe travels

10/10 Excellent

Joseph, Antelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price. Nestled in a quite neighborhood.
Stayed 1 night in Mar 2022
Response from Pacheco Pass motel on 2022/3/23
Thanks for staying with us. We appreciate your feedback!

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
We only needed a place to sleep, as we would be out most of the time. We got more than we expected. Staff was friendly and helpful. Toiletries were eco friendly, and we kept the same towels and bed sheets for our 3 day stay. Less environmental impact. Fridge and microwave in room. Motel is in a residential neighborhood, with a school across the street. We felt safe and never had any trouble. Easy access to food, gas, and freeway.
Stayed 3 nights in Mar 2022
Response from pacheco pass motel on 2022/3/23
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Sara on 2022/3/12
Was there more we could do? Could you give us the name associated with the booking and the date of your stay, so we could look further into it?

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6 is was more comfortable and clean!
Stayed 7 nights in Feb 2022
Response from sa on 2022/3/10
Thank you for your review, we are always striving to improve our service.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, room comfort
Comfortable and safe
This is a old motel but is in a safe area close to everything. Customer service was excellent I would stay here again
Stayed 1 night in Feb 2022
Response from pacheco pass motel. on 2022/3/2
thank you we appreciate your review.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like we were home
We loved the stay because the place is very quiet and not a lot of people roaming around.
Stayed 1 night in Feb 2022
Response from pacheco pass motel. on 2022/3/2
Thank you, we appreciate your honest review.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2022
Response from sa on 2022/3/10
Thank you for your review, we are always striving to improve our service. Safe travels

8/10 Good

Nicklas

Stayed 1 night in Nov 2021
Response from sara on 2021/12/8
Thank you for your review, safe travels

8/10 Good

Norma H

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from sara on 2021/12/1
Thank you for your review

8/10 Good

Hyunwook

Business traveler
Liked: Cleanliness, staff & service
Very skeptical when arrived at the hotel just by the looks. Amenities were short on bed sheets and blankets, but after staying few nights, discovered that it was in very quiet area and staffs were trying their best accommodate the guest. Had most descent rest at this facility. Will visit again if had the chance.
Stayed 7 nights in Oct 2021
Response from sara on 2021/10/25
Thank you for your review, we are always striving to improve our service. May your best days be ahead! Safe travels

10/10 Excellent

Nicklas

Stayed 1 night in Oct 2021
Response from sara on 2021/10/25
Thank you for your review, we are always striving to improve our service. Come back soon. Safe travels

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Front desk always closed
Standard cheap highway motel, no staff available during check in and check out. Contacting the staff by phone is very difficult. Would be decent for the low price as a place to crash during a road trip but the service problems make it a place to avoid.
Stayed 1 night in Oct 2021
Response from Sara on 2021/10/20
Thank you for bringing the issue to our attention. Please accept my sincere apology for your difficulty in contacting us by phone, and not having staff during your check in and check out. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I'm sorry we fell short in this instance. My name is Sara and I am the manager at Pacheco Pass Motel. We have been working improving the rooms appearance and our amenities offered to make sure our guest have a great experience while staying here. We hope you give us a try in the future. May you have safe travels and may your best days be ahead.

10/10 Excellent

Angelo

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Oct 2021
Response from Sara on 2021/10/20
Angelo,Thank you for taking time to post your review. If your in the area again, come by and stay with us. Again Thank you and safe travels.

8/10 Good

Adria

Liked: Cleanliness, staff & service
Older small motel
It was the place to stay if you want to just find a cheap, comfortable, clean, but older place to stay. No thrills, it was close to everything, yet in a safe neighborhood. The owner was a very pleasant lady who recommended different restaurants in the area to patron. My only if you could even call it a complaint was there was no ice in the ice machine. I never even inquired about it. Overall I would stay again.
Stayed 1 night in Oct 2021
Response from sara on 2021/10/19
Thank you for your review, we are always striving to improve our service. Glad you enjoyed your stay. Safe travels

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price in quiet area
The room was clean & the tv had many channels available; the motel was very quiet…
Stayed 3 nights in Oct 2021
Response from sara on 2021/10/16
Thank you for your review, we are always striving to improve our service. Safe travels

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2021
Response from sara on 2021/10/10
Thank you for your review, we are always striving to improve our service. Safe travels

6/10 Okay

Marc

Traveled with partner
Liked: Staff & service, property conditions & facilities
Don’t stay here expecting a 4 star hotel. The water is hot, the sheets are clean and the television is good. Very responsive staff. If you’re just looking for a place to stay and not looking for all the amenities, and want a good price, this is your place.
Stayed 3 nights in Sep 2021
Response from sara on 2021/9/29
Thank you for your review. This is the oldest motel, has been around since, the El Camino Real passed right in front of the motel. We strive to improve our service. Safe travels.

10/10 Excellent

Max

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Very quaint, hidden small hotel, residential neighborhood, quiet and vey relaxing
Stayed 1 night in Sep 2021
Response from sara on 2021/9/29
Thank you for your review, we are always striving to improve our service. Glad you enjoyed your stay. Safe travels

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, amenities
Very Nice people. And I mean outstanding. Room wasn't ready when I arrived. TV didn't work. When I got it to work it had had essentially no channels. No news, sports, entertainment. Several Christian stations, but little else. I scrolled channels for 15 minutes trying to fine one that worked. Zilch. When made aware of issues the staff jumped on them, first class response. Better if the issues didn't exist.
Stayed 2 nights in Sep 2021
Response from sara on 2021/9/21
Thank you for your review, we are always striving to improve our service. Safe travels