Well, first of all, I have stayed there multiple times in the last two years. This was my very first time where I felt like nothing went to plan. First I checked in and she was like hey I’m sorry, but we don’t have any first level rooms… I’m in a wheelchair so I said OK are you sure and she told me? Yes, I can give you a secondary room right next to the elevators. OK sounds good, we go up the elevators and I turned left and turned right, and it is all the way down the hall. Yikes, OK fine. I walked through the room and noticed that their shower is not wheelchair accessible so I called them and the other associate answered and said to me hey, I’m sorry we have no rooms available… OK. Keep in mind I was in town for a funeral. So my wife took a shower and lo and behold. The shower head fell off and nipped her left pinky toe, which she screamed! Needless to say, I will not be going back. The first girl is brand new, the second sales associate was not helpful. The only reason I gave him two stars is I was wearing my suit and I forgot it at the hotel. I called them and the young lady answered me and said she would go get it and even got me my toiletry bag. Good job Hilton.