Find Family Hotels in Gili Meno

"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."

"Lovely staff. Property is looking perhaps a little tired, but it is a good hotel and I’d stay here again. "

"Rooms we're perfect and very clean and smart. Pool areas we're good. Only thing that let's this property down is the staff, it is very hit and miss, some staff we're unbelievable and others we're rude. We rented 2 bikes and they both broke then we tried to use an adverstised Hotels.com bar discount and they took it really funny and tried to do anything not to give it us"

"Room was comfortable. However the room was located next to the gate entry and not as quiet as I would have liked. The staff were extremely friendly, accommodating, helpful and responsive. In addition staff were happy, attentive and appreciative. Enjoyed adult only atmosphere! "

"All the above and more. The reception was beautiful and easy. The gardens were beautiful. We did not expect such a lovely place to stay that had a beautiful big pool and tennis courts. "

"Yes breakfast was fresh "

"We were greeted with utmost warmth and professionalism. They catered to our every need and we were very comfortable at all times. Restaurant staff, especially ‘Sup’ were a delight every time we sat down for a meal or snack. The food was fresh, delicious no matter what cuisine chosen on menu. We will be back and I will be telling all my Australian friends about this little gem in Gili Meno. "