"Sun Mountain Lodge knows they're the only game in town as one of the supposedly nicer lodges at a great location, so they don't put effort in the guest experience and quite frankly, seem unhappy and overworked. Staff communication felt unprofessional and reactive, from inconsistent spa pricing on brochures and displays, to poor use of their texting system and confusion over requests like sending champagne glasses to the room. We didn't receive a response for 2 hours and after canceling the request, someone still came to our room 30 minutes later.
Our room was also expensive for what it offered, lacked a TV, and we had a toilet issue immediately after check in that could have been handled way better. When we called to explain our worries, we were asked "what do you want us to do about it," an odd response for someone who should be providing us solutions. The toilet got fixed which they seemed extremely relieved about as availability was limited, and their back up option to move us off the main lodge and "have" to upgrade us just seemed too difficult. As we received no update, after dinner we had to stop by the front desk to confirm ourselves if the issue was resolved.
Our overall stay was extremely disappointing; we would not rate this as 4 stars and wouldn’t return as a couple, though it may still work for families. There's a lot to be desired staying at Sun Mountain and I hope they take this as a wake up call for a much needed refresher training on basic guest relations."
"It is a cute place, be ready for a more rustic experience as far as bathrooms and washrooms go. The only thing I didn’t like is that it was a very flimsy lock, and we were the only ones on property for most the stay with spotty cell phone service. That part didn’t feel safe. If there were on site help or other campers around I think I would have felt more safe."
Gilbert Trailhead is located in Twisp. Twisp is home to 15 hotels and other accommodations, so you can find something with the amenities you're looking for.
What's the best place to stay close to Gilbert Trailhead?
Sun Mountain Lodge is one of the top choices for your stay based on our traveler data, and this lodge offers a private beach and a restaurant. You'll find it 14.3 mi (23.1 km) from Gilbert Trailhead.
If I need to cancel the hotel reservation for my stay near Gilbert Trailhead, will I receive a refund?
Yes, the majority of room reservations are refundable provided that you cancel prior to the hotel's cancellation deadline, which is often 24 or 48 hours before the scheduled arrival. If your reservation is non-refundable, you may still be able to cancel and be given a refund within a 24-hour period of booking. Enter dates in and click on "Search", then filter by "fully refundable" to review the top deals on offer near Gilbert Trailhead.
Where can I learn more about changing or cancelling my trip in the area near Gilbert Trailhead?
For additional details about updating your stay near Gilbert Trailhead or cancelling it, click here.