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Reviews of The Flatts at North Shore

3.5 out of 5
The Flatts at North Shore
414 Exchange St, Geneva, NY

Reviews

10

Exceptional

Rating 10 - Excellent. 63 out of 68 reviews" "
Rating 8 - Good. 4 out of 68 reviews" "
Rating 6 - Okay. 1 out of 68 reviews" "
Rating 4 - Poor. 0 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

10/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a wonderful stay as far as the condo comfort in every level, cleanliness, locations close by to dine and go to the theater. Couple blocks from Seneca Lake with a nice walkable park. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Karen on 2024/4/26
Marily,Thank you for taking the time to write a review. We appreciate it. We are glad you enjoyed your stay.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, room comfort
Fantastic central location for an FLX trip! Very spacious for our family of five adults. Great communication from the owners. Highly recommend!
Stayed 2 nights in Nov 2023
Response from Karen and Don on 2023/11/21
Glad you enjoyed your stay! Thanks for taking the time to write a review.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well worth the money!
Stayed 3 nights in Jul 2023
Response from Karen and Don on 2023/11/21
Glad you enjoyed your stay. Thank you for taking time to write a review.

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, room comfort
The property was very nice, modern and comfortable. Wonderful location. It would be even better if there were more cooking / kitchen ware (e.g… a large pot to boil water/cook pasta, a baking dish/ rectangular dish for roasting or baking an entree in the oven); and tissues in bathroom.
Stayed 3 nights in Oct 2023
Response from Karen and Don on 2023/11/21
Nancy, Glad you enjoyed the accommodations. Sorry you did not have tissues, they should have been there. We will put a few more pots/pans into the kitchens per your request, but next time just ask and we can bring you what you need most of the time.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay and would definitely come back!
Stayed 2 nights in Oct 2023
Response from Karen and Don on 2023/10/9
Michael, Thank you for taking the time to write a review, and we are happy you enjoyed your stay.

10/10 Excellent

Felix

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A hidden gem!
Stayed 3 nights in Sep 2023
Response from Karen and Don on 2023/9/29
Thank you so much Felix. We are glad you enjoyed your stay.

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Owner was exceptional in her communication. Easy place to find, great location! We didn't get a chance to enjoy the Spa...maybe next time!
Stayed 3 nights in Sep 2023
Response from Karen and Don on 2023/9/29
Thank you for the kind words Sandra. Hope to see you again so you can check out Lokahi Spa services. Float Therapy is amazing!!

10/10 Excellent

Zachary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an incredible stay here! Everything was wonderful. We can’t wait to book our next stay there!
Stayed 2 nights in Sep 2023
Response from Karen and Don on 2023/9/29
Thank you for the kind words and taking the time to write a review. We really appreciate it.

10/10 Excellent

janet

Liked: Cleanliness, room comfort
Sweet Geneva
Spacious apartment. Handy laundry in unit. Nice patio when the weather is good. Easy communication and check in. Short walk to Seneca lake shore & welcome center. Would stay again. Easy access to the lake region.
Stayed 2 nights in Sep 2023
Response from Karen and Don on 2023/9/29
Thank you Janet. So glad you enjoyed your stay. We appreciate you taking the time to write a review.

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Sweet old town
Fantastic property. Clean, spacious and comfortable. Communication was easy.
Stayed 3 nights in Sep 2023
Response from Karen and Don on 2023/9/6
Thank you for taking time to write a review. We are glad you enjoyed your stay.

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Karen and Don on 2023/9/6
Thank you for taking time to rate our property. We very much appreciate it and are glad you were happy with your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Karen and Don on 2023/8/21
Thank you so much for taking the time to rate your accommodations. We are glad you enjoyed your stay.

10/10 Excellent

Jaynemarie

Stayed 2 nights in Jun 2023
Response from Karen and Don on 2023/8/21
We appreciate you taking the time to rate your stay. Glad you enjoyed!

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness
Overall the property serves its purpose in giving our family more space than a hotel and being within walking distance to downtown and the lake. It was clean with basic amenities. However, some attention to detail would make it much more inviting. While the owner is willing to bring over anything necessary, for the price we paid it would be much nicer to have our needs anticipated. For example, we only had four washcloths for five people. We had to request more, which usually isn't noticed until they're actually needed. There was only one dishwasher pod and one washing machine pod for our stay. Granted, we were only there two nights, but it could be assumed that one per night would be reasonable, especially when paying over $400 a night. Again, the owner was willing to bring these over, but it would be so much nicer on a vacation to not have to ask for such things, especially for details that cost less than $1 to provide. While there was a kitchen, we would have had to bring everything necessary such as cooking spray, salt and pepper, and other basics. I've stayed in many other condos and similar situations where these basic necessities were provided. Also, no aluminum foil, one dish towel. Unfortunately, our sofa bed was also broken. While the owner came quickly and finagled a way to use it, there was no evidence that it was actually fixed during our stay, as was promised. So overall, it served the purpose of what we needed for Geneva, but we probably wouldn't return.
Response from Karen and Don on 2023/7/6
Janet, I am sorry you were not satisfied with your stay. We pride ourselves on our spaces we have created and the customer service we provide and appreciate your feedback. Sorry there was not a fifth wash cloth in your room. That was an oversite on our part, which I quickly remedied as soon as I was made aware. Again sorry for the inconvenience. Unfortunately, the sleeper sofa was something that had just happened and though we created a short term fix for you, the permanent fix we found to be more labor intensive and thought it better not to inconvenience you during your stay by being in your space. We do stock our units with dishes, utensils, linens, towels, etc and a small starter kit with a pod for dishwasher, pod for washing machine, dryer sheets, one coffee packet/a couple filters, k-cups, an extra paper towel, garbage bags,extra pillows/blankets etc.; as I agree there is nothing more frustrating than having to go buy a whole package of coffee filters for one or two pots of coffee or even worse going without coffee. If someone asks for an extra pod or paper towel or something small, we can assist; but our units come with just a starter pack to get you going; we decided it is better to keep our price point as low as possible versus stock the kitchen further. Maybe we should offer that as an add on option for people in the future. Thank you for your input.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and beautiful
Stayed 2 nights in Jun 2023
Response from Karen and Don on 2023/7/6
Thank you so much for taking the time to write a review. We are glad you enjoyed your stay.

10/10 Excellent

Robert

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Clean. Quiet. Close to lake and wine trail. Easy to walk to local bars & restaurants.
Stayed 3 nights in Apr 2023
Response from Karen on 2023/5/9
Robert,Thank you for taking the time to rate your stay. We are glad you enjoyed and hope to see you again some time.

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Perfect weekend
The location was perfect, across the street from the lake. The condo was beautiful and comfortable, felt like home. Karen was a wonderful host and right there if you needed anything. Would definitely stay again
Stayed 2 nights in Apr 2023
Response from Karen on 2023/4/18
Laura, thank you for taking the time to write a review. We really appreciate it. I am so glad you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023
Response from Karen on 2023/4/5
Thank you for taking the time to rate your stay. S0 glad you enjoyed!

10/10 Excellent

Bharti, Mars

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Karen on 2023/3/28
Thank you for taking the time to write a review. We are glad you enjoyed your stay.

10/10 Excellent

mark

Response from Karen and Don on 2023/9/29
Thank you for taking the time to rate our property - we really appreciate it!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place is spacious and the welcome as we arrived was wonderful. The place had a full stock of amenities. We will be back. Thank you Karen.

8/10 Good

Maria, Oswego

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!
Stayed 2 nights in Nov 2022
Response from Karen and Don on 2022/11/29
Thanks for taking the time to write a review. We appreciate it.

10/10 Excellent

annie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed family time with my daughters . Condo was great . Would like to do this again .
Stayed 3 nights in Oct 2022
Response from Karen on 2022/11/5
Thank you Annie. I am so glad you enjoyed your stay. We hope to see you again some time.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, room comfort
Fantastic condo in Geneva
Fantastic condo! The host was very helpful and responsive. Immaculate, spacious and excellent location.
Stayed 3 nights in Oct 2022
Response from Karen on 2022/11/5
Thank you so much for taking the time to write a review and your kind words. We are glad you enjoyed your stay!

10/10 Excellent

Molly

Stayed 2 nights in Sep 2022
Response from Karen and Don on 2023/9/29
Thank you for taking the time to rate our property!

8/10 Good

Bryan, Phoenixville

Liked: Cleanliness, amenities, property conditions & facilities
Very nicely decorated and comfortable atmosphere.
Stayed 3 nights in Sep 2022
Response from Karen on 2022/9/14
Bryan, thank you for taking the time to write a review. We are glad you enjoyed your stay.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice place to stay and well appointed. Will definitely stay again if back in the area.
Stayed 2 nights in Sep 2022
Response from Karen and Don on 2022/9/5
Jane,Thank you for taking the time to write a review. We are glad you enjoyed your stay and look forward to seeing you back again.

10/10 Excellent

ANDREA, Buffalo

Stayed 3 nights in Aug 2022
Response from Karen and Don on 2023/9/29
Thank you for taking the time to write a review - we appreciate it.

8/10 Good

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Karen and Don on 2023/9/29
Thank you for taking the time to rate our property!

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great! a beautiful apartment
Stayed 2 nights in Aug 2022
Response from Karen and Don on 2022/8/23
Trevor, Thanks for taking the time to write a review. We really appreciate it. I am glad you enjoyed your stay!

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Condo was immaculate with top of the line appliances, bathrooms and flooring.
Stayed 2 nights in Aug 2022
Response from Karen and Don on 2022/8/11
Thank you Terri! We are glad you enjoyed our property.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained property with attentive ownership. Highly recommend a stay here if within ones’ budget.
Stayed 3 nights in Aug 2022
Response from Karen and Don on 2022/8/11
Thank you for taking the time to write a review. We are glad you enjoyed our property.

10/10 Excellent

Kristi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The condo was perfect and in a great location. Great place to stay.
Stayed 2 nights in Aug 2022
Response from Karen and Don on 2022/8/11
Thank you so much for the kind words. We are glad you enjoyed your stay and hope to see you back again some time.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just loved this place, it was impeccably clean. The host was fantastic and her shopping and restaurant recommendations were awesome. Can’t wait to go back.
Stayed 2 nights in Jul 2022
Response from Karen on 2022/7/31
Thanks Shannon. I appreciate the kind words. Thank you also for taking the time to write a review. I am so glad you enjoyed your stay!!

10/10 Excellent

Lisa

Stayed 3 nights in Jul 2022
Response from Karen on 2022/7/31
Lisa, thank you for taking the time to rate us. We are so glad you enjoyed your stay and hope to see you back again some time.

10/10 Excellent

Scott, Myrtle Beach

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, safe, clean, good location, large space for family of 5. Would stay here again. Thank you.
Stayed 2 nights in Jul 2022
Response from Karen on 2022/7/21
Thank you for taking the time to write a review. We really appreciate it. So glad you enjoyed your stay!

10/10 Excellent

Susan, Harrisburg

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Karen was awesome! She met us at the time of our arrival and showed us around the condo. It was a beautifully renovated property on one of the main streets in Geneva. Easy walk across the street to walk along the lake. I highly recommend this property!
Stayed 2 nights in Jul 2022
Response from Karen on 2022/7/21
Thank you for the kind words. We are glad you enjoyed your stay. It was so nice meeting you.

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Karen on 2022/7/16
We appreciate you taking the time to rate our property. We are glad you enjoyed your stay.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at this property. The beds were very comfortable and there was so much room in the unit. Every room was spotless and so pleasant to be in. The only thing it didn't have was a kettle. We would absolutely stay here again and will recommend it to anyone staying in the area.
Stayed 3 nights in Jul 2022
Response from Karen on 2022/7/16
Wendy, Thanks for the kind words and thanks for the recommendation. We will get some tea kettles for the units for sure. Hope to see you back again soon.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean property - very close to HWS campus and in the heart of downtown near restaurants and Seneca Lake. Full kitchen and full laundry too!
Stayed 3 nights in May 2022
Response from Karen and Don on 2022/6/7
Thank you for taking the time to write a review. We are glad you enjoyed your stay.

10/10 Excellent

Asit

Traveled with family
Liked: Cleanliness, property conditions & facilities
It met our needs, very clean, comfortable and convenient. Would strongly recommend to family and friends
Stayed 2 nights in Apr 2022
Response from Karen and Don on 2022/4/28
Asit, It was nice to meet you all, and we are so glad you enjoyed your stay. Thanks for taking the time to write a review - we appreciate it!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay at the Flatts. The two bed/2 bath condo was plenty of room and privacy for our party of 4, and if we’d had others with us and needed to use the sofa bed, it would not have felt crowded at all. The condo was immaculate, and Karen was very communicative. It was in easy walking distance from restaurants and the lake. I’ve already booked our next stay!
Stayed 2 nights in Apr 2022
Response from Karen and Don on 2022/4/7
Heather, Thank you for taking the time to write a review. And thank you for the kind words. We look forward to seeing you again. Karen

10/10 Excellent

Karla

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to many shops, stores, restaurants. The spa downstairs is fabulous. Close to the lake
Stayed 3 nights in Mar 2022
Response from Karen and Don on 2022/3/31
Glad you enjoyed your stay!! Thank you so much for taking the time to write a review - we really appreciate it.

10/10 Excellent

Julie

Stayed 2 nights in Mar 2022

10/10 Excellent

Katy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Amit

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Karen and Don on 2022/2/9
We are so glad you enjoyed your time at The Flatts at North Shore. We also thank you for taking a minute to write a review.

10/10 Excellent

Kyle

Stayed 2 nights in Dec 2021

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Great location and convenient to everything. Walking distance to breakfast and some dinner restaurants.
Stayed 2 nights in Nov 2021
Response from Karen and Don on 2021/11/26
Thank you Robert for taking the time to share your thoughts on our property. We really appreciate it and are so glad you enjoyed.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and wonderful owner. Perfect location and walking distance to everything!
Stayed 2 nights in Oct 2021
Response from Karen and Don on 2021/10/27
Kelly, thank you for taking the time to write a review. We are glad you enjoyed your stay and it was so nice to meet you and your crew. Hope to see you again some time.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, room comfort
Nicer then a Marriott
The Flatts were a great stay. The 2 bedroom ‘condo’ feels brand new. Great fixtures, new appliances, new furniture, new flooring—very nice and super clean. The host texted to meet us when we wanted to check in! Quick tour to show us how everything worked and she was just minutes away if we needed anything. The town of Geneva is being renovated but even with construction we were able to walk anywhere we wanted to go for dinner, drinks, or coffee in the morning…even though there was a keurig in the room.
Stayed 2 nights in Oct 2021
Response from Karen and Don on 2021/10/6
Thank you for taking the time to write a review. We really appreciate it! We are glad you enjoyed your stay. Hope to see you again.