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Reviews of Hotel President Wilson, A Luxury Collection Hotel, Geneva

5 out of 5
Hotel President Wilson, A Luxury Collection Hotel, Geneva
47 Quai Wilson, Geneva, GE

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 167 reviews" "
Rating 8 - Good. 44 out of 167 reviews" "
Rating 6 - Okay. 11 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 4 out of 167 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nehemia

Stayed 1 night in May 2023

8/10 Good

BORIS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good rooms
Stayed 1 night in May 2023

10/10 Excellent

Jill

Stayed 1 night in Mar 2023

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the hotel, staff were friendly and helpful. The breakfast Buffett was the best we have ever seen they thought of absolutely everything it was a real treat. The room could have been better we had two single beds pushed together but the head board for one of the beds was stuck to the wall so I had no headboard which was uncomfortable. A kettle and tea bags would have been a nice addition to the room as we don’t drink coffee
Stayed 2 nights in Sep 2022
Response from Guest Relation Department on 2022/9/19
Dear Frances,On behalf of the entire team, we would like to thank you for sharing your experience about your recent stay at the President Hotel.We are always happy to hear back from our guests, as it helps us improve. Your feedback has been shared with the entire hotel.We hope to welcome you again soon!Sincerely,Guest Relation Department

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and we were happy with our room. The only drawback to the hotel in our opinion were the prices in their restaurants - very expensive. All of Geneva is expensive, but this was more so.
Stayed 3 nights in Jun 2022
Response from Guest Relation Department on 2022/6/27
Dear Mr. Rhonda, Thank you very much for your last visit and for your feedback. We remain at your disposal and we hope te welcome you back soon to the President Wilson Hotel. Regards,

10/10 Excellent

Jorge, San Anotnio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, beds are comfy and the area and views around the hotel are amazing.
Stayed 1 night in May 2022
Response from Guest Relations on 2022/5/17
Dear Mr Jorge, We would like to thank you for sharing your positive feedback. We are very happy to learn that the hotel, its rooms and its location were up to your standards. We hope to welcome you back at the President Hotel very soon. Best regards, Guest Relations

2/10 Terrible

Saad

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in May 2022

10/10 Excellent

Enag

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Jessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice hotel easy access with everything
Stayed 1 night in Jan 2022

2/10 Terrible

Fernando

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad Wi-Fi, dangerous Sharp glass furniture.
I booked his hotel because of flight cancellation from Switzerland to United States so it was an emergency situation. The Wi-Fi connection was extremely important and the hotel Wi-Fi connection was horrible. Frustrating as I tried to fill out government Covid apps for travel with their poor Wi-Fi internet service constantly disconnecting. I was grateful for early check in for my room because of my flight cancellation. My hotel room had dangerous sharp glass panels covering the furniture. The corner glass cover edge by the tv furniture stand Scratch my hand and almost cut open. That glass corner was inches to cutting a large laceration near soft tissue of my forearm.
Stayed 1 night in Dec 2021
Response from Juliette - Guest relation Manager on 2021/12/7
Dear Mr Fernando, Thank you for taking the time to share your experience about your stay at the President Wilson hotel. Indeed we always appreciate to get comment from our guest, so that we are able to better improve and keep our standard constantly. I deeply show my apology about any inconvenience you have experienced with the wifi connection and with the sharp glass panels into your room. Be sure that all your comments have been taken into consideration. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable Best regards,

10/10 Excellent

Rishi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Guest Relation Department on 2021/11/8
Dear Mr Rishi, We thank you for taking the time to share your experience and impressions about your stay on Expedia. We are very pleased to see that you enjoyed your stay with us. Indeed, the most rewarding for us is when our guests are satisfied and feel like at home when staying in our hotel and we are constantly working on improving our service. We sincerely hope to have the pleasure of welcoming you back soon and in the meantime, we invite you to follow us on Facebook, Twitter or Instagram in order to be informed of our latest news and offers. With best regards, Guest Relation Department

6/10 Okay

Saeed

Traveled with group
They did not allow us to use the spa and the pool :( was sad plus they did not welcome us since we reached the hotel they were not friendly at the check in.
Stayed 2 nights in Oct 2021
Response from Juliette DECRION - Guest Relation Manager on 2021/11/8
Dear Mr Saeed, Thank you for taking your time to share your experience on Expedia.. Be assured that your comments have been shared with the team. We feel very sorry that your stay at the President Wilson Hotel did not meet your expectations nor reflect the usual standards and quality of services we provide to our guests. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable Best regards,

8/10 Good

VIko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not modern
Hotel is nice and neat, it had better days
Stayed 2 nights in Oct 2021
Response from Juliette DECRION - Guest Relation Manager on 2021/11/8
Dear Viko, We thank you for taking the time to share your experience and impressions about your stay on expedia. We hope to have the pleasure to welcome you again soon. Best regards,

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 2 nights in Oct 2021
Response from Guest Relation Department on 2021/10/20
Dear Mr Ruben, We really thank you for taking the time to evaluate our service on Expedia. We are delighted to read that you enjoyed your stay with us as this is what we aim for. We all look forward to have the pleasure of welcoming you back in the future. Should you wish to receive our latest news and offers, we invite you to follow us on Facebook, Twitter or Instagram. With best regards, Guest Relation Department

10/10 Excellent

Milos

Stayed 4 nights in Oct 2021

8/10 Good

Shan, Longmeadow

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and restaurants with friendly staff
Stayed 1 night in Oct 2021
Response from Guest Relation Department on 2021/10/20
Dear Mr Ahmad, We would like to thank you for having chosen the President Wilson Hotel during your recent trip to Geneva, Switzerland, and for your great feedback on Expedia. We are always very happy to receive positive feedback from our guests. Furthermore, we are truly happy to know that you appreciated your stay as well as the services of the hotel, and indeed the hotel is ideally located on the Lake Léman of Geneva. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President Wilson hotel very soon for another great stay with us. Yours Sincerely, Guest Relation Department

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Definitely not 5-star!
This is definitely no longer a 5-star property and there are much better choices in the same area. The property is in desperate need of a full renovation, the rooms are showing a lot of wear and tear and the bathrooms are direct from the 1990's. Service is fine but nothing spectacular. Housekeeping was very inconsistent with toiletries not being refilled and coffee and glass wear not being replaced on multiple days. These were attended to when notified, but you should not need to do that at a 5-star property. No benefit for being a Bonvoy Gold Member - not recognized when checking in and simply told no when I asked for the complimentary upgrade membership is supposed to entitle you to even though they clearly weren't at full capacity. Warning that parking is 40 CHF per day and there is no other option. We stayed at other 4 or 4.5 star properties during our 2 week trip in Switzerland and this was by far the worst. I would avoid this property until a major overhaul is completed.
Stayed 3 nights in Sep 2021
Response from Juliette Guest Relation Manager on 2021/9/29
Dear Guest, It has been a pleasure welcoming you to the President Wilson Hotel and I would like to extend our sincere apologies for the inconvenience you have experienced last night. It is not reflecting the quality and standards we are usually providing to our valued guest and we would like to assure you that the necessary actions have been done with the team to avoid this kind of shortcomings in the future. We would be pleased to welcome you back on another occasion assuring you our best care and attention and we remain at your entire disposal should you wish to contact us via the following email address guestservices@hotelpwilson.com. Best regards,

10/10 Excellent

LUIS

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , quiet and great staff always ready to help
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geneva's best
Very comfortable stay, and excellent friendly service.
Stayed 1 night in Mar 2020
Response from Guest Services on 2020/3/10
Dear Mr. Robert, Thank you very much or your recent visit to the President Wilson Hotel. We are glad you have lovend your stay with us. We are looking forward to welcoming you back very soon Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service which make you feel very welcome. Stylish rooms but could improve on amenities like adding slippers , toothbrush and toothpaste. Could also improve on variety of buffet breakfast.
Stayed 2 nights in Sep 2019
Response from Guest Services on 2019/9/19
Dear Guest, Thank you very much for your recent visit to the President Wilson Hotel and for your feedback. All the team will be glad to know they have contributed to make your stay memorable. We have duly noted your comment regarding our amenties and we are looking forward to welcoming you back very soon. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Guest Services on 2019/8/25
Dear Guest, Thank you for your recent visite and for your comment. We are looking forward to welcoming you back soon. Regards,

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Guest relations on 2019/8/14
Dear Mr. Keith, Thank you for recent stay at the President Wilson and for your feedback. We are looking forward to welcoming you back very soon. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Guest relations on 2019/8/12
Thank you for your visite ! We hope to see you back very soon, regards

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Guest services on 2019/7/27
Dear Olivier, Thank you for nice review We hipe to welcoming you back very soon to the President Wilson Hotel Regards,

8/10 Good

eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff, service and food.
Hotel was very nice for my business trip.
Stayed 7 nights in May 2019
Response from Guest services on 2019/6/10
Dear Guest, We all thank you for your stay an for your nice comment. We duly hope to welcome you back very soon to the President Wilson Hotel

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue.. very professional and friendly staff. Hellishly pricey.
Stayed 1 night in May 2019
Response from Guest services on 2019/6/3
Dear guest, Thank you for your valuable feedback and for your last visit with us. We are happy to read you have enjoyed your stay at the President Wilson Hotel. We are looking forward to welcoming you back soon Regards,

10/10 Excellent

Elsye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Guest Services on 2019/6/3
Dear Elyse, Thank you for your recent visite and for your nice review. We are looking forward to welcoming you back very soon. Regards

10/10 Excellent

fahad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Services and location
Great Hotel, Services and location .
Stayed 4 nights in Apr 2019
Response from Giest services on 2019/4/15
Thank you for your feedback ! we hop to see you again very soon !

10/10 Excellent

FR, Manchester, UK

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were very attentive and the service was brilliant. In consideration of the cost of staying there, the rooms look dated.
Stayed 1 night in Mar 2019
Response from Guest services on 2019/3/12
Dear Guest, Thank you for having chosen the President Wilson for your stay in Geneva. We are happy to read that your stay has met your expectations. Have a lovely day

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from guest service on 2019/4/1
Thank you for your visite ! We duly hope to welcome you back very soon !

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Guest services on 2019/3/6
Thank You

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with Lake views
Gorgeous hotel with a lovely pool area & patio restaurant. Lovely views of the lake and within walkable distance to old town. Service is impeccable.
Stayed 3 nights in Sep 2018
Response from Gary on 2018/10/16
Dear Vanessa, Thank you very much for your recent visit and for this nice review. We hope to see you back to the President Wilson very soon. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Pierre Lecomte, Guest Relation Officer on 2018/9/25
Dear Guest, Thank your for your recent stay at President Wilson Hotel. We all look forward to welcoming you again. Regards, Pierre Lecomte Guest Relation Officer

10/10 Excellent

Karen, Chicago, illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive, helpful staff, good facilities. Excellent all round. No complaints.
Stayed 10 nights in Sep 2018
Response from Pierre Lecomte on 2018/9/23
Dear Guest, Firstly we would like to thank you for your recent stay at President Wilson Hotel. We are delighted to read that you have enjoyed your stay with us, especially the staff and all the facilities we provide. Please be sure that we will share your nice feedback with the entire team and we all look forward to welcoming you back soon. Warm Regards, Pierre Lecomte Guest Relation

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
Stayed 3 nights in Sep 2018
Response from Pierre Lecomte on 2018/9/18
Dear James, Thank you for staying with us, your feedback is greatly appreciated. We are all looking forwar to welcoming you again soon. Regards, Pierre Lecomte Guest Relation

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was one of the most luxurious I’ve stayed in. Excellent rooms, facilities and service and beautiful views across the lake.
Stayed 3 nights in Sep 2018
Response from Pierre Lecomte on 2018/9/18
Dear Guest, Thank you for your recent stay and your great feedback. We are delighted to read that you had a wonderful moment among us. Be sure that we will share your nice comment with the entire team. Regards, Pierre Lecomte Guest Relation

8/10 Good

Paul

Great location by the lake and city
I had a very peaceful 3 night stay in a quiet room on the 8th floor. The hotel is ideally located within easy walking distance of the city and sits long side great views of the lake. Easy, quick and efficient public transport to the airport / Palepo where I was attending a conference made even more aatidifacory with the free travel pass provided by the hotel. This includes the water taxi service which is 5mins walk from the Hotel. . Staff were also friendly and efficient. Nicely equipped and furnished room and whilst not the largest; it was adequate for my needs.
Stayed 3 nights in Sep 2018
Response from Pierre Lecomte Guest Relation on 2018/9/17
Dear Guest, We really appreciate that you have taken the time to write us a comment on expedia. Furthermore we are delighted to read that you enjoyed the location and the atmosphere of our property for your three nights. Be sure that we will also share your comments regarding the services with our entire team and we all look forward to have the pleasure of welcoming you back very soon. Warm Regards, Pierre Lecomte Guest Relation

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxury hotel
outstanding hotel, friendly staff. Amazing Michelin starred restaurants. I shouldn't complain about $12 for a can of coke, but I think even for a place like this, that's pretty steep! otherwise, I couldn't complain close to public transportation which is great!
Stayed 4 nights in Sep 2018
Response from Pierre Lecomte Guest Relation Officer on 2018/9/11
Dear Guest, We thank you for taking the time to write a comment on Expedia. We are delighted to read that you have enjoyed your stay with us, especially our Bayview Restaurant and the location of our Hotel. We are grateful for your comment as we are constantly working on improving our services. Be sure that we will share your nice comments with our entire team and we all look forward to have the pleasure of welcoming you back in the future. Warm regards, Pierre Lecomte Guest Relation Officer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious hotel! Nice breakfast.
Stayed 1 night in Sep 2018
Response from Pierre Lecomte on 2018/9/25
Dear Guest, We thank you for your recent stay and your great feedback. We hope to have the pleasure of welcoming you back soon to our property. Warm regards. Pierre Lecomte Guest Relation.

8/10 Good

Mohammad, Aldie Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very professional and helpful. Rooms were clean and serviced regularly. The best surprise was the mobile buddy in each room. This helped us to get connected and make free local calls. The transport pass eas also a great hrlp to move around in Geneva,
Stayed 5 nights in Jun 2018
Response from pierre on 2018/6/26
Dear Mohammad,Thank you for your feedback, We hope to have the pleasure of welcoming you back soon to our property. Warm regards. Pierre Lecomte Guest Relation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Pierre Lecomte Guest Relation on 2018/7/27
Thank you for staying with us, we appreciate your feedback and we look forward to welcome you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to lake
Overall an excellent experience, but not the best soundproofing... woken up each morning to noise from guests/staff in the hallway and the guest next door yelling down her phone.
Stayed 2 nights in May 2018
Response from Pierre on 2018/6/11
We thank you for your feedback and for helping us improving our services. We hope to meet your expectations during your next stay among us. Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Room small but nicely fitted out with opening windows, which was a bonus. Worse aspect of stay was very expensive breakfast - chf52 !!! Coupled with poor service. The following day we had breakfast at the Kempinski which was excellent.
Stayed 2 nights in Apr 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Juan on 2018/4/24
Thanks for staying with us. We appreciate your review and hope to see you again soon !

8/10 Good

jacqui, essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were very welcoming and really helpful, they made our stay at the hotel amazing experience. We would definitely stay there again and recommend to friends and family
Stayed 3 nights in Mar 2018
Response from Gary on 2018/4/3
Dear Jacqui, Thank you for your recent stay at the President Wilson Hotel and for your great feedback. We will share your nice comment with all our team. We are looking forward to welcoming you back soon. Regards,

10/10 Excellent

Abdulmohsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect stay
amazing
Stayed 2 nights in Mar 2018
Response from Juan on 2018/4/24
Thanks for staying with us. We appreciate your review and hope to see you again soon !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and reasonable price (For Geneva)(
Lovely Hotel. Great room. Excellent French restaurant - awesome experience
Stayed 3 nights in Nov 2017
Response from Guest Relations Manager on 2017/11/17
Dear Guest, Thank you for your feedback, We hope to have the pleasure of welcoming you back soon to our property. With our best regards, Daria Jurkovic Réservations Agent