The staff were friendly and helpful. We found the location to be ideal - conveniently located adjacent to the main train station, shopping, and dining, and has easy access to public transit buses and trams. It is an easy walk to Lake Geneva (Lake Leman to locals). Old Town Geneva is just across the river. No in-house dining except breakfast (19 CHF) but many restaurants nearby. Only down side is that the AC struggled to keep the room cool but it was the middle of summer.