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貝斯特韋斯特傑納蘇旅館的評分

2.5 out of 5
貝斯特韋斯特傑納蘇旅館
1375 S Oakwood Avenue, Geneseo, IL

評論

8.4

非常好

10 分，有夠讚；262 則評論中有 116 則" "
8 分，不錯哦；262 則評論中有 92 則" "
6 分，一般般；262 則評論中有 41 則" "
4 分，不太好；262 則評論中有 6 則" "
2 分，很糟糕；262 則評論中有 7 則" "

8.8/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Kathy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was our second stay here. The room is always clean, staff are friendly. Breakfast is great—but if you’re a late starting person, the breakfast will be almost gone. We had to ask for more eggs and meat. Which we received.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Kim

喜歡：整潔度
於 2024 年 5 月住了 1 晚

6/10 一般般

Wayne

情侶出遊, 家庭旅遊
喜歡：整潔度
Clean facility and comfortable bed. Property is in need of some small repairs (leaky faucet, stained drapes, bad control on heater).
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Amy

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般般

Blake

Good service.
於 2024 年 2 月住了 1 晚
best western 於 2024年2月13日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

Brett

不喜歡：整潔度
The breakfast was pretty limited, and not great quality. But, there's a good coffee shop a couple of doors down.
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Becky

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Bonnie，wurtsboro

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
One night stay, easy on/off. Clean
於 2024 年 1 月住了 1 晚

6/10 一般般

Wendy

喜歡：整潔度和員工素質
於 2023 年 12 月住了 1 晚
best western 於 2023年12月12日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質和住宿環境和硬體
Nice
於 2023 年 11 月住了 1 晚
best western 於 2023年11月29日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Stan

家庭旅遊
喜歡：整潔度和員工素質
Long walk from front desk to elevator
於 2023 年 11 月住了 1 晚

6/10 一般般

Kathy

不喜歡：設施服務
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Jeff

喜歡：整潔度、員工素質和住宿環境和硬體
I really like the handicapped accessibility especially the shower.
於 2023 年 11 月住了 1 晚

8/10 不錯哦

john

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Lilia

喜歡：員工素質
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Beth

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
best westren 於 2023年10月30日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Bette

喜歡：整潔度、員工素質和住宿環境和硬體
Safe property what we would expect for my best western!
於 2023 年 10 月住了 1 晚
best westren 於 2023年10月20日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Robert

喜歡：住宿環境和硬體
cleaning staff opened room doors without knocking while I was in the room.
於 2023 年 10 月住了 1 晚
best westren 於 2023年10月30日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Patricia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable with a really nice pool. Lots of gas stations and food options close by. Super convenient to freeway.
於 2023 年 10 月住了 1 晚
best westren 於 2023年10月11日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

ann C.

於 2023 年 9 月住了 4 晚
best westren 於 2023年10月30日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Jay

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
best westren 於 2023年10月2日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Ann

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, updated, quiet. Sweet Pea restaurant next door was great. Breakfast scrambled eggs at the motel breakfast were mediocre. Otherwise breakfast was just OK.
於 2023 年 9 月住了 2 晚
best westren 於 2023年10月1日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 很糟糕

Godfried，Chicago

家庭旅遊
不喜歡：住宿環境和硬體
This Property is slowly going downhill in the last 3 yrs of staying here. The room #130 smelled old and worn out and a cigarette cover up smell. The matress is broken not lumpy but broken.
於 2023 年 9 月住了 2 晚
best westren 於 2023年9月27日回覆
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 有夠讚

Janet

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and helpful. Nice hotel for a reasonable price.
於 2023 年 9 月住了 1 晚
best westren 於 2023年9月27日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Kimberly

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good all around
We actually missed our turn and pulled ioff the exit, booked on the spot. Pleasantly surprised with the hotel, solid rating all.around.
於 2023 年 9 月住了 1 晚
best westren 於 2023年10月30日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

真實旅客

家庭旅遊
喜歡：客房舒適度
Meh
Bedding was stained. Shower didnt drain. Some of the staff was friendly while one was just rude and unfriendly. Slept fine but its gone downhill a bit. So for that reason id say overpriced and might look for alrernate lodging.
於 2023 年 9 月住了 3 晚

6/10 一般般

ronnie

家庭旅遊
喜歡：整潔度
不喜歡：員工素質
Hotel was ok. We paid through expedia and yet the guy behind the desk went ahead and charged our card a second time after we specifically told him not to. Him not speaking english well was a huge obstacle. Still waiting to see if they refunded out money. Breakfast was very lackluster and basic. Will not stay there again.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Jaya

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The room was very clean and the breakfast was great.
於 2023 年 7 月住了 1 晚
best westren 於 2023年10月30日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 不太好

Kirsten

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The main hallway smelled like mildew and the room smelled like cigarette smoke. The linens were very worn and dingy. There was dried blood on a light switch and on the floor. The breakfast was minimal and not very good. Overall ok in a pinch but I dont recommend that anyone stay here.

8/10 不錯哦

Christine

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfy beds. Room was clean, bathroom a little sketchy. Ceiling was blotchy with dark spots. The room itself was nice. Breakfast was the standard buffet, so nothing exceptional.
於 2023 年 9 月住了 1 晚

6/10 一般般

Meredith

不喜歡：員工素質
Location to highway is good
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Ben

喜歡：整潔度、員工素質和住宿環境和硬體
Bathroom could use some sprucing up but staff and over all the hotel were great!
於 2023 年 8 月住了 4 晚

8/10 不錯哦

cale

於 2023 年 8 月住了 3 晚

6/10 一般般

Stephen

喜歡：整潔度和客房舒適度
Strong natural gas smell by laundry room. Staff was unconcerned. Door lock had problems. Didn’t always open. Manager arrived at 10,:was informed of the problem, said the door was fine without checking and departed. After I raised enough hell, they gave me another room. Whole ordeal took 2+ hours
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Richard

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Cindy

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Very clean great people there
於 2023 年 7 月住了 1 晚
best westren 於 2023年7月28日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 有夠讚

Carl

喜歡：整潔度、員工素質和住宿環境和硬體
Everything fine for a interstate motel.
於 2023 年 7 月住了 1 晚
best westren 於 2023年7月17日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Todd

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice place
於 2023 年 7 月住了 1 晚
best western 於 2023年7月9日回覆
thank you

10/10 有夠讚

Linda，COLUMBUS

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean, comfortable beds, quiet and a nice breakfast.
於 2023 年 7 月住了 1 晚
best westren 於 2023年7月8日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

wayne，chicago

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Overall a great option for overnight. Will stop here again.
於 2023 年 7 月住了 1 晚
ron 於 2023年7月5日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

Melissa

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
At least 'pretend' to care.....TRY...
I booked a large suite for my daughter's wedding prep, proud to support a local business. They would not work with me to do a late check-out (even offering to pay for the extra time) based on the time of the wedding. Instead said I had to reserve for another night, or my daughter had to leave the hotel at noon in her dress for a 3:30 wedding. We could not check in early for a Saturday reservation, OR check-out late with a Friday reservation. (He actually said someone else "wanted" the room after us if we didn't reserve it for the second night. ?????) Over $500 to use a room from 12 to 3:30. When we opened the door the suite was sweltering. As a "large" suite there were two AC units. However, only one worked at check-in. We inquired, and were told the one that worked was the new one, to replace the one that wasn't working and it should cool the room adequately (temps of 96+). Clearly one does not leave a non-functional unit in the wall and create an opening for a new unit. Thank God my daughter inspected further and found a thermostat for the "non-functioning" unit behind curtains across the room. The front desk (family of owner?) did not know this about one of the most expensive rooms in the building?? I am clearly diaappointed in customer service on many levels. In the past I have arranged for stays for my beloved out-of-town visitors here. After my own personal experience here, I will not ask my loved ones to stay here, or spend my own money to support a stay here.
於 2023 年 6 月住了 2 晚
best westren 於 2023年7月1日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般般

Laura

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our stay was good the only thing I can say that could use some attention was the beds they were a little hard not much cushion on mattresses. If that got up graded I’m sure this would very well be a really good stay rating for someone else!
於 2023 年 6 月住了 1 晚
best westren 於 2023年7月1日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Holly

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
best westren 於 2023年6月21日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 不太好

William

於 2023 年 6 月住了 1 晚
best westren 於 2023年6月21日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Rosanna

喜歡：整潔度和員工素質
There are few choices in the town but the room was clean and better than expected. Breakfast was sparse but the price was fair. There's a Subway and Culvers walking distance and a Walmart across the street.
於 2023 年 6 月住了 1 晚
best westren 於 2023年6月14日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Alexandra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
best westren 於 2023年6月14日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

Donna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Walls are paper thin. Only negative comment.
於 2023 年 6 月住了 1 晚
best westren 於 2023年6月11日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
best westren 於 2023年5月17日回覆
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 309-945-9345.

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
No hot tub.
於 2023 年 4 月住了 1 晚
best westren 於 2023年5月3日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Heather

於 2023 年 3 月住了 1 晚
best westren 於 2023年4月22日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.