Gelam Tours

The Kuala Lumpur Journal was a good hotel, and I had no complaints about my stay. Overall, everything was fine, but I felt it was overpriced for what it offered. I would consider it an average hotel and would rate it as a normal, satisfactory stay rather than an exceptional experience.

Unfortunately, our stay at The Aru was disappointing. Cleaning was never completed on time, and when the apartment was cleaned, items were regularly missed or left undone. The overhead shower did not work, and we also experienced problems with the hot water. Communication from the staff was poor, with little effort made to keep us updated or resolve the issues. The service felt very cold and unwelcoming. The property has potential, but the maintenance, housekeeping and customer service need significant improvement.