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"We are from Scotland and stayed here a week from 8th November. Excellent hotel. Lovely facilities and fantastic quality. Lovely room ( although we would have preferred to be in the main building than the tower), extremely comfortable bed and all facilities first class. The hotel is excellently positioned for exploring Lucca and reaching the train station to wider explore Tuscany.Staff were all exceptional - breakfast ladies deserve a special mention, they were all lovely and very efficient -as do all the reception staff who likewise were very helpful and always willing and available to assist. We were very impressed. A special mention to Greta on reception. Not only was she first class in dealing with any requirements we had- such as booking a private transfer to the airport- but she was always smiling and cheery and nothing was ever a problem. Compliments to everyone. We hope to be back and will highly recommend this hotel to anyone visiting Lucca. Well done and thank you Brian and Joyce "

"Chambre très propre. Personnel accueillant "

"Very (very) close to the train station. Trains can get a little noisy but we made it part of the charm! Walking distance to all the restaurants and waterfront public spaces which is great for people travelling by train. Pamphlets and guides of Cinque-Terre are all there in multiple languages. Service was great abd the host was very helpful getting ourselves ready for Cinque-Terre. "

"Close to everything, nice location"

"Very accommodating staff, beautiful location. A must stay if you plan to visit Portovenere!"

"I cannot say enough good things about the property! Our room was perfect and had everything we could need. The staff was just incredible. They were able to get us a reservation at a great restaurant within walking distance. They were knowledgeable about the ferry times to Cinque Terre, secured us a taxi for an early morning departure on our last day, and even provided a boxed breakfast for us since we had to leave before it was being served. The rooftop bar with its beautiful view of the harbor was the icing on the cake. "

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"Loved this stay. Im not sure why the negative reviews. Stayed with my 4 adult children and it was perfect. Breakfast was great. Clean. Civilized. :) close to train and centro. Particularly loved Sara at reception. I have nothing negative to say but if i had to the only thing was the noise at night from residential area. But it was a Saturday night and we kept our windows open. Highly recommend"

"Very nice place to stay. Quiet and away from the bustle of the city but convenient to get to."