"The room was very clean, and the staff were amazing, starting with the security officer outside. He greeted us on arrival and offered to take our suitcases inside. Three areas of improvement include a larger lobby, adding a bar for those who wish to relax with a drink, and providing parking for the guests."
"The room wasn't as shown in the picture. At first the staff asked me to cancel my booking and re-register at their rates, which was impossible to do via the Orbitz App. Then they finally gave me a room after much wrangling.
Morning came by, I started to shower then the water was cut-off a minute into it. Totally frustrating exprerience!"
"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"
"Complete fraud. No pool, no jacuzzi, no A/C, no functional TV, no internet, no hot water finally the door to the room would not lock. Interestingly, I was the only, "guest", in the entire hotel. I left before spending the night.
When asked about the "restaurant and bar" they simply stated that there were nearby.
Lost my money.
"
"Very bad stay aske for more money on arrival fir no reason then gave up . Shoeed to room told no tv channels also internet not workiing . The next day we ask for room to be cleaned and clean towels . We ask 3 times duringthe day for this. Still.not leaned at 10.30pm gave up.asking . Supposed to stay 3 nights i cancelled the 3rd night still.no Internet. Really not s good stay "
If I need to cancel my hotel reservation in Gambogi, will I receive a refund?
Yes, you'll find most hotel room reservations are fully refundable if you cancel before the accommodation's cancellation deadline, which is often 24 or 48 hours before your scheduled arrival. If you have a reservation that's non-refundable, it might still be possible to cancel it and receive a refund within a 24-hour period of your booking. Filter your search by fully refundable to find flexible hotel deals in Gambogi.
Where can I learn more about changing or cancelling my trip to Gambogi?
To find more details about changing or cancelling your trip to Gambogi, click here.
What is staying in Gambogi like?
Visitors are sure to enjoy all that Gambogi has to offer. In Gambogi, there are 2 hotels and other accommodations to choose from. Find out more about Gambogi.
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
Scan the QR code with your device camera and download our app