For the price, I was terribly disappointed. The room was nice, pillows and towels were a joke. Valet was responsive, but the lobby is small and packed with people, bellhops would walk in front of you,it was just a zoo at all times. Apparently, cruise-goers stay here the night b4 they sail for convenience, which adds to the zoo-like vibe. Definitely will not stay here again. Bonvoy - you can do better, and you should for that kind of money.