2/10 很糟糕
Marva
情侶出遊
2025 年 7 月 29 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good afternoon,
I would like a call back from upper management not the staff management. Advertisement it is misleading you will think it is the one off the Seawall. When you walk in it is a bad smell that is not right. When checking the staff was very unprofessional just did not care about your concerns. When I booked it said you could not get your money back! Beware! That means the property has issues. I payed descent amount of money and I regret it badly it was my anniversary and it felt like traumatic experience. When I got to the room there was a ring around the tub and hair in it. The bathroom was just horrible and a nightmare. The bed sheets were not changed and had stains all over them. No one even offer to call anyone at that point someone should have said money back or maybe there is a better room. The gentleman when we were checking out told us he had four complaints already about the rooms and they need to fire house keeping because there is too many complaints. Expedia needs to take this Holiday Inn off their website. Just do not go unless it is your last choice. I went to Houston and I got a better room the same night!
Marva
於 2025 年 7 月住了 1 晚