2/10 很糟糕
Jerad
家庭旅遊
2025 年 12 月 8 日
Check-in process was terrible from the time of the booking to arriving and not being able to check-in. Then calling the “after-hours” number to be told that my reservation had been cancelled and I could only rebook with directly with the property, which I am sure would have been at a higher rate. My family essentially waited in the cold for almost a full hour while the two parties (property and hotels.com) tried hashing it out. Then I called the “after hours” myself again, just to have the nicest person ever help me get my reservation reinstated and my family out of the cold and in the room. I wish I got that ladies name, but she was a true professional unlike the other individuals that I had spoken to previously.
Jerad
於 2025 年 12 月住了 2 晚

















