Lobby sitting area

Reviews of Hotel El Rancho

3 out of 5
Hotel El Rancho
1000 E. Hwy 66, Gallup, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1070 out of 1504 reviews" "
Rating 8 - Good. 285 out of 1504 reviews" "
Rating 6 - Okay. 92 out of 1504 reviews" "
Rating 4 - Poor. 31 out of 1504 reviews" "
Rating 2 - Terrible. 26 out of 1504 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, The Woodlands

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unique western themed hotel,with wonderful decor. Hotel staff excellent. Was not sure how quiet it would be as our room faced the main foyer- it was totally quiet. Room was very compact but not uncomfortably so. They have a restaurant and a lively bar. The restaurant food was very good once we got it; but the kitchen was painfully slow for both dinner and breakfast - 40 minutes from seating to receipt of food in a nearly empty restaurant.
Stayed 1 night in May 2024

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely my favorite hotel here we go through Gallup, New Mexico. This is your stop great atmosphere.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/20
Thank you for taking a moment to share your experience at The El Rancho Hotel. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

sharon

Liked: Cleanliness, staff & service
I was not happy that there was no television service as I wanted to watch the Hockey Play-offs. This would influence my next choice of hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Lane, Moab

Traveled with partner
Liked: Cleanliness, staff & service
Our Ronald Reagan suite, for the money really needed a new tub. It looked like they tried to spray paint the enamel tub and half of it fell off making the tub/shower look very dirty. I didn't want to evan stand in it to shower. What made it worse, its a jet tub which i was locking forward to after a 7 hour drive
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/17
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our Hotel to your liking. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 Excellent

CAROL

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely historical place on Route 66
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/17
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased tp hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained older hotel
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/16
Thank you for providing feedback on your recent experience at the El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front desk on 2024/5/15
Thank you for choosing us for your traveling needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The El Rancho in the near future.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old style hotel with plenty of interesting movie memorabilia, decent bar and restaurant.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/15
Thank you for choosing us for your hospitality needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the El Rancho Hotel in the near future.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!! Great atmosphere. Small but comfortable rooms and friendly staff. Highly recommend.
Stayed 1 night in May 2024
Response from Front desk on 2024/5/14
Thank you Emma! For sharing a review of your recent experience. Our team here at The El Rancho Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on 2024/5/13
Thank you for taking a moment to share your experience at The El Rancho Hotel. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon

10/10 Excellent

Valer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth my one night that I spend with them. Happy to use their services again.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/12
Thank you for sharing a review of your recent experience. Our team here at the El Rancho Hotel is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hoe you'll visit us again soon!

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, iconic property rich with history, comfortable room, reasonable price. Thoroughly recommended. A special thank you to the lady on reception who couldn’t have been more helpful.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/9
Thank you for sharing a review of your recent experience. Our team here at El Rancho Hotel is committed to providing high-quality customers service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us very soon.

10/10 Excellent

Rockford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful environment, full of historical and unique memories from the days of old. I only wish i new they had the John Wayne suite ♡
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/9
Thank you very much for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our historical hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Juliana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great movie memorabilia and decor! Restaurant food was very yummy. Friendly staff!
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/8
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our Staff and our restaurant to your liking. We are committed to providing high-quality customer service. We also look forward to welcoming you back again soon. Enjoy your day :)

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're so glad we finally had a chance to stay at El Rancho Hotel in Gallup. As old movie fans (the movies *and* us) it was a delightful stay. Good restaurant, too! We will be back.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/8
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our restaurant and old western style designs. We look forward to welcoming you back again soon.

8/10 Good

jeff

Liked: Staff & service, property conditions & facilities
We showed up hours late and our room was still not ready or clean....good news is young lady at front desk was very quick to find us another room
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/8
Thank you for leaving a review of your recent experience at The El Rancho Hotel, we are glad to know your issue was resolved in a timely manner. We value all guests and customers so we thank you for your valuable feedback. We look forward to welcoming you back again soon! (:

10/10 Excellent

Deborah, OAK RIDGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. It exceeded our expectations. My husband and I stayed 1 night and had dinner and drinks. Steaks were exceptional, and they had a nice outside patio to sit and drink as well as a lounge. The gift shop had some beautiful jewelry and gifts. The room is small but very clean and comfortable. Want to stay again when we travel that direction in the future.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/6
Thank you for talking taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our Restaurant, patio, and gift shop to your liking. We look forward to welcoming you back again soon. Have a Great day.

2/10 Terrible

Edward

Traveled with partner
A/c didn’t work.. says mini fridge and had none.. looks good but this place was a BIG disappointment for what you pay…
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/3
Thank you for taking the time to provide valuable feedback about our A/C. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us at El Rancho Hotel to discuss your experience further.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/6
Thank you very much for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found everything to liking. We look forward to welcoming you back again soon.

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Very clean
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/3
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a hidden gem. I definitely have it on my list when I return back to New Mexico. From the history to the wonderful accommodating staff, we had an awesome stay. Thank you!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/2
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

8/10 Good

joy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting quick stop Food was goodies…room we had adorable
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/2
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouthwaterly good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 Excellent

Beth

Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and historic property! We really enjoyed walking around inside and getting a glimpse of the past! Amazing fireplace in the lobby!
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/29
Thank you for taking a moment to share your experience at El Rancho Hotel . We are so pleased to hear you found our fireplace to your liking. We look forward to welcoming you back soon again.

8/10 Good

J.

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, nice restaurant within,
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/29
Thank you for taking the time to share your experience at El Rancho Hotel is committed to providing high-quality service to all our guests . We hope you see you soon.

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we had fun and a good meal.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/29
Thank you for the great view! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouth watery good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 Excellent

Grant

Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/17
Thank you for taking a moment to share your experience at The El Rancho Hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Apr 2024
Response from Front desk on 2024/4/26
Thank you for sharing a review of your recent experience at The El Rancho Hotel is committed to providing high quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 Excellent

Helena

Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/25
Thank you for taking a moment to share your experience at El Rancho Hotel. We are pleased to hear you found our services to your liking. We look forward to welcoming you back again.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in the Doris Day room. The room was small, but very comfortable. The staff - every single one I encountered - were friendly and helpful. They brought me a fan (i have a bit of an addiction to fan noise to sleep by.) The restaurant on property was great and it was all very easy to access from I40, not to mention considerably less expensive than the Best Western , which sits practically in the parking lot of El Rancho. I enjoyed the water wheel in the dining room and the sweet selection and reasonable prices in the gift shop.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our customer service to your liking. We look forward to welcoming you back again soon.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vintage hotel with limited amenities like no a/c, and tiny rooms but also lots of charm in style of old west and Hollywood icons who stayed there when shooting movies in the area. Dozens of autographed photos on walls of two story lobby plus attached restaurant and gift shop. Quirky but different than your usual inns if you can put up with room bathroom about the size of a restroom on an airplane
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
We very much appreciate your comments regarding your stay at El Rancho Hotel. I will be sure to share your feedback with our team. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet and most of all, very comfortable beds. Pictures abound the walls of celebs that have visited the El Rancho and to think I stayed in the same hotel that many of them had at one time. They had a fantastic gift shop there, a nice bar and a great restaurant on site. Highly recommended.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
Thank you for leaving a review of your recent visit to The El Rancho Hotel. We're delighted to hear that you had a positive experience. We look forward to welcoming you back again soon! (:

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to know that we would not be staying in the original hotel but was put in a room in the hotel across from the El Rancho. Should have been given the choice when we reserved the room.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
Thank you for recent review. We regret that we did not deliver our usual standard of services. Our team here at El Rancho Hotel is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Hard pass. Don’t do it. Visit the bar etc and then leave. Do not stay here.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.

10/10 Excellent

carol

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Traditional
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for sharing a review of The El Rancho Hotel. We hope you will be back to visit again soon. (:

10/10 Excellent

Katherine, Sun City

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful, nostalgic property, full of mementos and photos from the era when Western movies were filmed in the area and the stars used the hotel as their home base. It has been well and creatively modernized. The restaurant has great service and the food is so good, that it attracts the local people as well as the hotel guests. We loved our stay at the Hotel el Rancho.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/21
Thank you for choosing The El Rancho Hotel. We are delighted to hear that you had a fantastic experience. We truly believe that fresh high-quality ingredients is what makes all the difference. We look forward to welcoming you back again soon! (:

10/10 Excellent

GUY, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Rte. 66 memorabilia that is more creative than kitsch both in the room and the 1936 lobby and main building. Staff very friendly…
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for choosing The El Rancho Hotel. We're delighted to hear that you had a fantastic experience. We look forward to welcoming you back in the near future! (:

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt it was kind of a seedy area but the room and the stay was great.
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for leaving a review of your recent stay at The El Rancho Hotel. We're delighted to hear that you had a great experience. We look for to welcoming you back again soon! (:

10/10 Excellent

Pat

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
It’s a fantastic place of history. Enjoyed the food and light Ed the rustic bar.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for leaving a review of your recent experience at The El Rancho Hotel. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon! (:

10/10 Excellent

Wes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that has so much character!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for leaving a review of your recent experience. We're delighted to hear that you had a positive stay. We look forward to welcoming you back again in the near future! (:

10/10 Excellent

Zona, Tonalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great room that was super clean and the staff were so nice! Coffee mugs and water in the rooms was a bonus.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/18
Thank you for providing feedback on your recent experience at the El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Michelle, Sedona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here and I’m already planning my return. There were some questionable people in the parking lot, and with no ac right now needed to open the windows, which have no screens. But the charm ambiance, and history are amazing! We had dinner in the dining room - best tamales I’ve ever had. Timing was off though - dinner came out one minute after appetizers, then dessert and check took quite a bit of time. Room is cozy, by which I mean, don’t over-imbibe because you will definitely hurt yourself in the tiny bathroom. Still, it was a joy to walk around the 2nd floor balcony, looking at the pictures on the wall. Great gift shop too!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/18
Thank you so much for your five-star review concerning your stay at the El Rancho Hotel recently. We are so happy that you were able to enjoy everything from the old ambiance to the beautiful rooms. We hope to see you again very soon!

10/10 Excellent

Jeffrey, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/21
Thank you for leaving a review about your recent experience at The El Rancho Hotel. We hope you get to visit us again soon! (:

4/10 Poor

Francis

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We checked into a "king" room which was very small. We tried to turn the TV (which was not hung straight) on with the remote and it would not turn on. Tried calling the desk and the phone rung 25 times (no exaggeration) before hanging up. Waited awhile and tried again and the clerk did pick up. She came to the room with another remote which did not work either. Finally, she gave up and told me to operate it manually. Thats fine but the volume also did not work. Next was the bathroom issue. I do understand that this is an older property, but the bathroom is a converted closet, and the walk-in shower is larger than the rest of the room with the sink & bowl (no lid on the seat). You had to sideways shuffle out of the room to turn around and use either. The writing desk which I needed to work on had four wobbly legs and totally useless. The dining experience was another disappointment. My wife ordered green Chile stew and it was so loaded with cilantro & Mexican oregano that it was not edible, and spilled over the edge of the bowl. My enchilada's arrived only "luke warm", the second try arrived also luke warm. At that point I ate it the way it was. I paid in cash. The server returned with my change. When I looked at it, I realized that she did not drop the coin but only the cash. When questioned about it she said that most people don't want the coin so she rounded it down and offered to give me the coin. I explained that she needs to return all change. Not pleased. There's more .
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/24
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Historic, beautiful, stories of a bygone time
Stayed 1 night in Apr 2024
Response from Front desk on 2024/4/16
Thank you for choosing us for your traveling needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The El Rancho in the near future.

8/10 Good

Christine, Greenwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the motel annex, not the historic building. The room had a cute Route 66 theme, and plenty of plugs/USB ports. It was a nice stay
Stayed 1 night in Apr 2024
Response from Front desk on 2024/4/16
Thank you for providing feedback on your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! No problem with parking! I loved the vintage Aviance. Definitely felt like I took a step back in time! I'm extremely glad for the experience right down to the elevator! Thank you for your hospitality!
Stayed 1 night in Apr 2024
Response from Front desk on 2024/4/16
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very fun place to stay. Clean, comfortable, very friendly, and a fun environment.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/13
Thank you for sharing a review of your recent experience at The El Rancho Hotel. We take pride in providing a clean and comfortable space for our guests and customers so we appreciate you for noticing, we look forward to welcoming you back in the near future! (:

10/10 Excellent

Marti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was scant. Lobby is phenomenal. Room is quite small but charming. Restaurant food was delicious.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/12
Thank you for choosing The El Rancho Hotel. We're glad to hear that you had a positive experience, we do believe that fresh high-quality ingredients make all the difference. We apologize for the parking experience, but we look forward to welcoming you back again soon.

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/12
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at The El Rancho Hotel. We look forward to welcoming you back again soon! (: