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Reviews of Hilton Garden Inn Gallup

3 out of 5
Hilton Garden Inn Gallup
1530 W Maloney Ave, Gallup, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 999 reviews" "
Rating 8 - Good. 247 out of 999 reviews" "
Rating 6 - Okay. 68 out of 999 reviews" "
Rating 4 - Poor. 35 out of 999 reviews" "
Rating 2 - Terrible. 25 out of 999 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Teylor

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for larger dogs, small spots for them to go to bathroom, but completely manageable. Staff was extremely nice and helpful. They even told me about local road closures and other routes to take to avoid traffic.
Stayed 1 night in Apr 2024

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Melvona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. I’d guess the best in the area. Would definitely stay here again. NM seems to be an unkept state along I40. The restaurant was very good, clean and super friendly wait staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Frandora

Would stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nothing unit. Just pleasat
Stayed 1 night in Mar 2024

10/10 Excellent

Denene

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and pet friendly..
Stayed 1 night in Mar 2024

8/10 Good

Jody, Tucson

Stayed 1 night in Mar 2024

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities
Front desk mixed up my credit card on check in.
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Sandi

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, even better front staff. Damian was very nice & helpful. Very disappointed in the greed of hotel management. Price jumped by $40 after learning that another hotel had to turn away their visitors due to a water leak. This management wasn’t happy with a full house, they decided to gouge people also. Sad.
Stayed 1 night in Jan 2024

10/10 Excellent

Vadim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++++++++++++++++++
Stayed 1 night in Jan 2024

10/10 Excellent

Robert E

Liked: Cleanliness
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Worst hotel experience I’ve ever had. Front desk clerks and management lack professionalism and respect for guests.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Hotel is beautifully kept. Our room was spacious and updated. Nice menus in the onsite bar and restaurant.
Stayed 1 night in Dec 2023

8/10 Good

Thomas, Fountain Valley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel but a bit surprised that the two bottles of water in the room had an attached sticker with price of $2.00 each and the coffee maker had no non-decaf coffee. Expected more for a $200 room in a remote off-freeway stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Curtis

Business traveler
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guest service was amazingly nice. Felt very welcomed coming through the doors and my room was nice and warm.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and very quiet
Stayed 1 night in Nov 2023

4/10 Poor

Mathew

Traveled with family
Check in was ok. Front end workers seem bored and unhelpful .
Stayed 1 night in Nov 2023

10/10 Excellent

audrey

Stayed 1 night in Nov 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast offerings and made-to-order omelettes. Kudos to Sylvia for her friendly and efficient breakfast service.
Stayed 1 night in Nov 2023

4/10 Poor

Jaime

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Dirty Toilet and Hair on Shower Shampoo Bottles
Very noisy coming from pool. Disappointed as toilet was dirty. We notified front desk and they sent someone to clean it right away. Later we noticed hair on dispense bottles in the shower. Requested top floor but got first. Told it was full but I paid a week in advance. Beds were too soft for my liking.
Stayed 1 night in Nov 2023

10/10 Excellent

F

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very overpriced and terrible coffee but the delicious coffee maker in the room compensated. Wish they had a better dinner menu but otherwise another lovely stay
Stayed 4 nights in Oct 2023

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Gallup
Friendly staff! Delicious food delivered from room service. We would definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Awesome stay...👌
Stayed 1 night in Sep 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Very bad experience.
Gave a list at checkout. Foul odor in room, shower was absolutely dangerous as the tub floor was as slippery as ice, had to put a towel down to keep from falling. nail jutting up in middle of room. AC / thermostat was inconsistent. Definitely overpaid for this room.
Stayed 1 night in Sep 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Poor check in host. Not friendly, no water for HH Gold guests.
Stayed 1 night in Sep 2023

10/10 Excellent

Bhavik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewelry
Lots of work, long day, nice clean room to rest in.
Stayed 1 night in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several other times and always find the property in great shape and the staff can't be beat!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful rooms and hotel was super clean
Stayed 3 nights in Jul 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2023

2/10 Terrible

Terria

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn Gallup
Everything was outstanding, highly recommend
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

TONI

Stayed 1 night in Jul 2023

10/10 Excellent

April

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service. Great food and clean rooms.
Stayed 1 night in Jun 2023

6/10 Okay

ALBERT

Traveled with family
Liked: Cleanliness, staff & service
Pet fee was listed as $25, but the front desk said it's always been $50. Keep that in mind. We had to park in the Applebee's parking lot due to the front lot being packed. No carts available at 6:00 AM the next day to transport our heavy items. The elevator was slow and kept dinging on the floors it wasn't stopping at. Needs repair. Price was double the other locations. Not a fan of this location.
Stayed 1 night in Jun 2023
Response from Celina Palacios on 2023/6/27
Hello Albert, Thank you for taking the time to review our property. We apologize for the confusion about the 50 pet fee. We are sorry we didnt exceed your expectations. We hope you will reconsider and give us another shot to make your next stay better and brighter.

8/10 Good

Sara

Stayed 1 night in Jun 2023

4/10 Poor

Belinda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to freeway
Stayed 1 night in Jun 2023
Response from Celina Palacios on 2023/6/27
Hello,Thank you for taking the time to review our property. We hope to welcome you back in the future and give us another chance to brighter your stay!