All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Carmen,We are happy that you enjoyed your stay with us and hope to see you again soon.
8/10 Good
Elyse
Traveled with group
2024/5/3
Liked: Cleanliness, staff & service, amenities
Nice room. Quiet and clean. Management went out of their way to make us happy. Only problem in the room was the sliding bathroom room door would get stuck.
Elyse
Stayed 2 nights in Apr 2024
Response from John E on 2024/5/4
Hello Elyse,Thank you for your feedback! We are happy to hear that you had a good experience with us. Please let us know if you have any additional questions or comments.
8/10 Good
Paula, Clinton
Traveled with family and small children
2024/4/29
Liked: Cleanliness, staff & service
Staff is great and very friendly.
Paula
Stayed 1 night in Apr 2024
Response from John E on 2024/4/30
Hello Paula,Thank you for your compliments of the staff! They are truly the heart of our hotel and we are very happy you had a good stay. Please come again!
10/10 Excellent
Colin
2024/4/28
Liked: Cleanliness, staff & service
Not everyone wants buffet styled breakfast. I should not have to go elsewhere when what need is just bundled with a bunch of other stuff I can’t eat.
Colin
Stayed 1 night in Apr 2024
Response from John E on 2024/4/30
Hello Colin,Thank you for your feedback and we are glad you had a great stay. I understand your frustration of not having a menu to select your breakfast from and we do offer it on specific days, however, it looks like during your stay we did not have it though we could have worked with you to provide something specific. I hope you will come stay with us again.
The property is clean and the staff is friendly. I attempted to get an earlier check in because I was attending a function but the hotel could not accommodate. As a result my guest and I had to use the lobby bathroom to get dress.
Kimberly
Stayed 1 night in Apr 2024
Response from John E on 2024/4/30
Hello Kimberly,We are very happy that you had a great stay and apologize for the delay in checking you in early. Sometimes we are unable to accommodate and early checkin request due to room ready availability. We could have assisted you better to provide you a more comfortable space to get dressed for your function.
The room was nice and clean, looks like it has been recently renovated. The staff were very friendly.
Paola
Stayed 2 nights in Apr 2024
Response from John E on 2024/4/24
Dear Paola,We really appreciate your excellent review and feedback regarding the room comfort and cleanliness as well as the friendly staff. Our guests are important to us and we hope we will see you again.
10/10 Excellent
Quanta
2024/4/22
Liked: Cleanliness
Quanta
Stayed 1 night in Apr 2024
Response from John E on 2024/4/24
Dear Quanta,We appreciate your feedback and hope to see you again.
No proper service, wash room is not having body wash, it required log to follow ups for everything
srinivasulu reddy
Stayed 3 nights in Apr 2024
Response from John E on 2024/4/17
Hello srinivasulu reddy,Thank you for your feedback. We are truly sorry you did not have body wash in your room and have shared that with our team to avoid this oversight in the future. We value your business and hope you will consider staying with us again.
Very clean , comfortable bed and pillow in a very nice quiet and convenient location.
Dinorah
Stayed 1 night in Apr 2024
Response from John E on 2024/4/15
Hello Dinorah,Thank you for your positive feedback of the hotel. My team will truly appreciate your compliments and we hope to see you again.
10/10 Excellent
Marjorie
Traveled with partner
2024/4/12
Liked: Cleanliness, amenities
The concierge at reception (Alexis) was delighted helpful and directed me to Expedia in order to save money! Such a pleasant and accommodating young man!
Marjorie
Stayed 1 night in Apr 2024
Response from John E on 2024/4/12
Dear Marjorie,We are truly happy that you had such a great stay and encounter with our wonderful team member, Alexis. He exemplifies True Hospitality and we will share your compliments with him. We look forward to seeing you again!
8/10 Good
Dayana
2024/4/8
Dayana
Stayed 1 night in Apr 2024
Response from John E on 2024/5/1
Hello Dayana,Thank you for your recent stay with us and your feedback. We value our guests and look forward to seeing you again.
It's rare to get a hotel that still has a restaurant and a bar. Everything is great!
Tonia
Stayed 1 night in Apr 2024
Response from John E on 2024/4/9
Hello Tonia,Thank you for your positive feedback regarding our hotel restaurant and bar. We like having it and are happy you enjoyed your stay with us. We hope to see you again!
10/10 Excellent
Amy
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4/10 Poor
Duncan
2024/4/1
Duncan
Stayed 3 nights in Mar 2024
Response from John E on 2024/4/24
Dear Duncan,Thank you for your feedback of your recent stay. Please reach out to us so we may know any additional information you have. This will help us to improve your experience for the next time you come to Gaithersburg.
Overall a nice property. The staff is really what made the experience great. From the front desk to the dinning staff everyone was very welcoming and kind which made my stay that much more enjoyable.
Rachel
Stayed 4 nights in Mar 2024
Response from John E on 2024/4/1
Dear Rachel,It is heartwarming to pass on your compliments of the staff at our hotel. They truly are the heart of the hotel and make a big difference in our guest experiences. I will be certain to share this with them and thank you for your loyalty.
Great experience staying here, nice staff and good food.
Jose
Stayed 2 nights in Mar 2024
Response from John E on 2024/4/1
Hello Jose,Thank you for sharing your feedback regarding your experience, the staff, and the food. My team work hard for our guests and your compliments are truly appreciated.
Staff very nice and helpful. Slightly noisy being next to the main road, for station and railroad tracks, but overall very doable
Harold
Stayed 2 nights in Mar 2024
Response from John E on 2024/3/19
Hello Harold! Thank you for your feedback regarding your stay with us. We appreciate your compliments of the team and your comments regarding the noise. Some guests find our rooms facing away from the road to be more peaceful. Let us know the next time you visit and we will place you in one of them.
Very nice and clean hotel, good breakfast. Was surprised they do not have daily housekeeping.
Nataliya
Stayed 2 nights in Mar 2024
Response from John E on 2024/3/18
Dear Nataliya,Thank you for your positive feedback and your compliments of the hotel and the breakfast. Please accept my apologies regarding the housekeeping service. You should have received daily service.
8/10 Good
Jamila
Traveled with family
2024/3/16
Liked: Staff & service
It was a nice stay, I enjoyed myself!!
Jamila
Stayed 4 nights in Mar 2024
Response from John E on 2024/3/17
Hello Jamila,We are very pleased that you enjoyed your stay with us and appreciate your compliments. Please come back!
Nice place to stay . We visited DC during the day but stayed here to get out of the busy city at night .
Michael
Stayed 1 night in Mar 2024
Response from John E on 2024/3/17
Dear Michael, Thank you for your recent stay with us and for your compliments of the hotel. We are happy to hear that you enjoyed your visit and look forward to seeing you again.
Hello Erona,Thank you for your excellent score. Our team works hard to ensure our guests comfort and we are happy you had a great stay. Please come stay with us again.
10/10 Excellent
Claudia N
2024/3/10
Claudia N
Stayed 1 night in Mar 2024
Response from John E on 2024/4/1
Hello Claudia N,Thank you for your feedback from your recent stay with us. We know you had a great stay and look forward to seeing you again.
10/10 Excellent
Lucas
2024/3/10
Liked: Cleanliness
Yeet
Lucas
Stayed 1 night in Mar 2024
Response from John E on 2024/3/11
Hello Lucas! Thank you for the review. We hope to see you again soon.
10/10 Excellent
Holly
Traveled with family and small children, Traveled with family
The staff was super friendly and accommodating and the whole hotel smelled amazing and was super clean. Pool was great too!
Holly
Stayed 2 nights in Mar 2024
Response from John E on 2024/3/11
Hello Holly,Thank you for your feedback and for your compliments of the hotel pool and team. We really appreciate it and hope you will come stay with us again.
Dear Cristoffer,Thank you for your feedback. We are happy you had an excellent stay. See you again soon!
2/10 Terrible
Kieyonna
2024/3/9
Kieyonna
Stayed 1 night in Mar 2024
Response from John E on 2024/4/1
Dear Kieyonna,Thank you for your feedback. I am sorry you did not have a good experience staying with us and invite you to reach out to us so that we may learn more about your concerns and work to improve our guest experience.
2/10 Terrible
Ariel
Traveled with group
2024/3/6
Disliked: Cleanliness, staff & service, amenities
It was a terrible stay I would never stay there again my car got broken into there’s not enough cameras. Could have been more helpful. Had to call the police.
Ariel
Stayed 1 night in Mar 2024
Response from John E on 2024/3/7
Dear Ariel,We are sorry you had a poor experience while staying with us. We take our guest comfort and safety seriously and have multiple cameras on the property to help us. In addition we employ a security guard to patrol our property overnight. Please reach out to me at the hotel so that I may speak with you about your concerns.
6/10 Okay
Lisa
2024/3/4
Disliked: Staff & service
Lisa
Stayed 1 night in Mar 2024
Response from John E on 2024/3/11
Dear Lisa,Thank you for staying with us and for your feedback. We truly appreciate you. Please reach out to us if you have any additional comments or details that would help us to improve.
Alexis was a terrific front desk clerk. Thank you!
Cathy
Stayed 1 night in Mar 2024
Response from John E on 2024/3/7
Hello Cathy,Thank you for your recent visit and for your compliments of Alexis. He has a great sense of hospitality and we will be certain to recognize his positive impact on your stay!
Hi Bonnie,We are truly happy you enjoyed the pool during your recent stay with us. Your compliments will be shared with the team and we look forward to seeing you again.
The place was clean. But the bathroom in my room (esp the shower) has seen better days.
I could not find the "do not disturb" sign to hang outside of my door. So, the maiden came to clean everyday, unnecessarily.
Ernest
Stayed 3 nights in Feb 2024
Response from John E on 2024/2/25
Hello Ernest,I am happy you found the hotel to be clean. I apologize for the missing "do not disturb" sign. We always keep extras at the front desk if ever you need them. I will bring your concerns to the housekeeping team as they should always be quiet when working on our guest floors. Your feedback is valuable and we hope you will come see us again.
Great experience. Definitely recommend staying there.. Staff was very good and polite.
Overall a very enjoyable stay..
Akhil
Stayed 3 nights in Feb 2024
Response from John E on 2024/2/24
Hello Akhil,Thank you for staying with us and for your compliments of the hotel and staff! My team are a wonderful group of people and I will be certain to share your comments with them. We hope to see you again.