「Quiet, clean, staff 👍. Good night sleep. Clean sheets. Comfy pillows. Easy check in. Elevator issues, but staff was all over this and had it working within the day. I would highly recommend. I would stay at this property again. 」
「Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention.」
「Very clean hotel and friendly staff. Will book Holiday Inn Express again. Fresh smell immediately when opening room door and bed so comfortable. Breakfast so good with variety.
Just a very positive great experience in clean environment. 」