This was the first time I’d been back to Chateau Elan in several years. I was very disappointed. I wanted to book a spa appointment for me and my daughter, and they had nothing available until after our checkout time on Sunday. You also could not stream on their televisions. You had to pay $22.99 to access a limited number of movies they selected. I complained but only received a call from the spa to offer separate spa appointments for me and my daughter that were unreasonable. Also, when guests or housekeeping near our room open/closed doors, it caused our room door to rattle loud enough to wake us up multiple times during our stay.
The best part of our stay was our visit to Sarazen’s restaurant. Our waitress, Victoria, was amazing! She went above and beyond to assist us in making our meal and wine selections and the food was delicious. I highly recommend this restaurant. She and the manager were very helpful and friendly.
The other good part was the shuttle driver—an African American man from NJ. He took us to Sarazens and back to the resort and waited at the winery so my daughter and I could see the fireworks without getting off the shuttle. We are grateful for the extra care and kindness these individuals showed to us.
I am also an iprefer member. Receiving a room upgrade is based on availability, but we had a room w/no view and again, a rattling door. It’s just not what one would expect at a resort at this price point, and no real effort was made to resolve issues.