We had problem with payment, since we prepaid our stay on hotels.com (we had voucher, that the hotel is paid in full and money were taken out of our bank account), however at reception after checkout we were told that we need to pay again, even though we already paid, so they charged our credit card again. We tried to contact the hotel several times after that, but with no reply, so we just ended up paing twice as much for a stay in this hotel. Otherwise the hotel is too big, facilities could be better arranged, ski locker is outdated, we were given almost no arrival information, so we had to find our way around (cleaning ladies were were helpful). Overall, I would not recommend staying in this hotel, or at least do not expect 4 star services
