Thank you for taking a moment to leave a review, Michelle. The staff and I at the HomeTowne Studios by Red Roof Fresno - West were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Cynthia. The team at our HomeTowne Studios by Red Roof Fresno - West was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unclean room walls hindered your stay. In regard to the amenities mentioned, please be advised that the room type you selected does not have a coffee maker or an iron listed in its amenity listing. Nevertheless, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Sathiyamoorthi,Your review of the HomeTowne Studios by Red Roof Fresno - West was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Gabriela. The staff and I at the HOMETOWNE STUDIOS FRESNO - WEST were disappointed to see your 1/5 score following your stay. I am sorry your stay fell short of your expectations due to the cleanliness of our hotel, the noise disturbances you mentioned, and the other issues highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I have shared your comments with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for sharing your feedback with us, Mario. The team at the HomeTowne Studios by Red Roof Fresno - West was pleased to know that your stay was worth the price paid. However, you made mention of the missing shower supplies. Please feel free to speak to the front desk about this to be best assisted, should this happen again.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Hey Genguan,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Fresno - West. You indicated that you were unsatisfied with your stay with us and found your stay to be no good. Red Roof would love for you to add additional comments so that we may know where we need to improve in order to create a better experience.We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Jayleen, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Ramon, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. Please feel free to reach out to the front desk in real time to have your concerns addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Nanci, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Lillyan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that everything was good. However, regarding your comment of the cleaning issues and flood of the room you switched, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I are disappointed 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you Laura, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with a clean and comfortable stay so I am disappointed to see that we did not achieve that with your visit. Our apologies for all inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Hugo, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. Please accept our most sincere apologies for the inconveniences you mentioned such as the A/C unit and the shower. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Luke, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. I'm happy to read that you took liking to our staff and their services, however, please accept our apologies for the missing replies and the door. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Ronel. The staff and I at the HomeTowne Studios by Red Roof Fresno - West appreciate your 4/5 score following your stay. I am happy that you were pleased with our fast service. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jereol, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Fresno - West. It's great to see we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hi Javier,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Paul, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS FRESNO - WEST and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Arminda, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FRESNO - WEST. We apologize for any inconvenience caused by the room which smell of cigarettes. Our team is committed to resolving issues, and we appreciate the opportunity to address your concern. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Jerol, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS FRESNO - WEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the noise disturbance that was at our location. Our team always try to find different ways to improve our guest experience so we will work on limiting the level of noise at the hotel. We appreciate you sharing your honest feedback and we hope you will return at our Red Roof location soon.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Beverly,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am happy to read that you found the hotel to be quiet, the bed to be comfortable and the room to be tidy. We apologize for any inconvenience you experienced for the lack of proper maintenance, the possible sign of mold in the bathroom, the peeling paint and the other concerns you described. Your feedback is valuable, and we appreciate your understanding. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I will also share your feedback with the rest of the team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Santos,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Fresno - West. I am glad to read that you were pleased with the value to price ratio of the rooms and our location as it is close to many restaurants as well as stores. However, you indicated that you were unsatisfied with how thin the walls are, that the outlets in the bathroom did not work and the other concerns you listed. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Nicolas,Thank you for feedback following your recent visit with us at the HOMETOWNE STUDIOS FRESNO - WEST. At Red Roof, our primary mission is the provision of clean and comfortable living. However, it seems we failed as you mentioned the bathroom flooded the floor and it was a lengthy wait for another room. Please accept our sincerest apologies. Feedback from our guest is always welcomes as we work towards improvement.Thank you again for the comment. We would love to provide a better experience in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Stephanie,We are sorry to hear your recent experience at the HomeTowne Studios Fresno - West did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Lawrence, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jerry,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am happy to read that you had a good stay, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Nicole, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. It's truly disheartening to read that your experience did not meet your expectations due to the possible mold you encountered, the uncleanliness of the floors and the broken air conditioner. Please accept our sincerest apologies for the inconveniences caused. I am shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

Dear Nara, Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Fresno - West. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff and the odor of the room which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

Hi Gary,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Fresno - West. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Marla,Thank you for taking the time to complete our guest survey of your recent stay at the HomeTowne Studios Fresno West. You've expressed your displeasure in the cleanliness of the room, the upkeep of the property and that you found there to be insects, among other concerns. This is regrettable to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

Dear Frank, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Fresno - West. We are delighted to read that you were pleased with the cleanliness of our hotel, prompting your 5/5 score. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Peter, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Carol,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Fresno - West. We are thrilled to see that you liked the amenities we offer, prompting your 5/5 score. However, you mentioned that the upkeep of our property was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Karla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS FRESNO - WEST. I am sorry that your experience did not meet your expectations due to possible sign of mold growth and the leaking ceiling. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. We take these issues seriously, and we will investigate and address these matters immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Alvaro,Thank you for taking the time to tell us about your experience at our hotel HomeTowne Studios by Red Roof Fresno - West. We are happy to see that you were pleased with our affordable prices, prompting your 3/5 rating. Please accept our sincerest apologies for the less than ideal encounter you had regarding the lack of cleanliness of the hallway and stairs. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Ohso, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Fresno - West. We're delighted to hear that our staff was very friendly, and helpful. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Francisco, for rating your recent stay at the HomeTowne Studios Fresno - West. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Ohso, for being our guest at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 4/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Ohso,I am pleased to have had you as our guest at our HomeTowne Studios Fresno West. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Rita,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Hello Gabby,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Hello James,Thank you for being a guest at our HomeTowne Studios by Red Roof Fresno - West. It seems we have let you down with issues that you've reported regarding the room being unclean, it having an odor, holes in the bathroom door and insects. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Peter,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Thank you, Chor, for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Fresno - West. I am disappointed that your experience did not meet your full expectations, as you indicated that the card readers were not functioning correctly. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Lina, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Fresno - West and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management

Dear Valued Guest,Thank you for taking the time to write a review of your stay at the HomeTowne Studios Fresno - West. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the uncleanliness throughout our facilities, the lack of hot water in the room, the absent of mirror in the room or bathroom, along with the other listed hindrances. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. At Red Roof, we appreciate your business and truly value your feedback.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Gerad, for writing to us about your recent stay at the HomeTowne Studios Fresno - West. We value you as a our guest and welcome your 3/5 rating. In regards to your rewards, should you wish to further discuss the issue please contact Expedia directly.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist