4/10 Poor
Shannon, Orange
Traveled with family and small children, Traveled with partner, Traveled with family
2024/5/8
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: lots of food and shopping nearby, modest breakfast included, free parking
Cons: rundown facilities, unsafe area with lots of police activity, problems in all 3 rooms experienced during our stay
I booked 2 rooms for 2 nights. On the day of check-in, I called ahead to check my reservation, confirm adjoining rooms, and to notify of late check-in. Upon arrival, not only were my rooms not next to each other, they weren’t even on the same floor. The first room had a horribly pungent cat pee smell and no toilet seat. We were given a new room even further away from our second room and still on different floors. The second room had a tv that didn’t work, a bathroom with a busted out door jamb, and lights that only operated on sensors so they either turned off automatically or they all turned on when there was movement in the room. We did not request a room change but we did notify the front desk of the broken tv. Nothing was done about it during our stay.
The friendly staff was the only redemption. Both of our key cards were deactivated after our first night and the front desk clerk escorted us to both rooms in the pouring rain to confirm they were properly reactivated. The breakfast server was helpful and constantly restocked the items offered.
I might not have minded this overall experience if I was still in my twenties, but this was definitely not an experience I wanted to share with my family and young child.
Shannon
Stayed 2 nights in May 2024
