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Reviews of Work Play Suites

3 out of 5
Work Play Suites
677 Union St, Fredericton, NB

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 162 reviews" "
Rating 8 - Good. 51 out of 162 reviews" "
Rating 6 - Okay. 20 out of 162 reviews" "
Rating 4 - Poor. 15 out of 162 reviews" "
Rating 2 - Terrible. 16 out of 162 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
we din't find nobody nocode for the keys and in the middle of the night very bad experience
Stayed 1 night in Jul 2018

2/10 Terrible

Rick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nobody there to give access to the room
There was nobody there to give you a key. After about an hour calling and leaving messages I had to book another accommodation for that same night. I'm still looking to get a full refund
Stayed 1 night in Oct 2018

8/10 Good

Zack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Derek P.

Very nice place and location
It was great to stay in a place like this as we awaited our apartment to be ready.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Torulv

Best way to enjoy Fredricton
Incredibly friendly staff and such a beautiful location we didnt want to leave here. This place is your only option when visiting fredricton
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Marlene, Newfoundland

Liked: Property conditions & facilities, room comfort
Largw comfortabke at the right price. The outside was off putting but inside was great
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and well equipped. However, the people/person above could be heard tramping around at all times.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little apartment, very clean and comfortable. Outside looks old and worn but no issues inside.
Stayed 1 night in Aug 2018

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped and surprisingly nice on the inside. At the time could use a new bed.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Under new day to day management - did not respond to questions. Shame, always loved this spot but won't be back.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice character house gave a warm and homey feeling.
Stayed 7 nights in Jul 2018

2/10 Terrible

angrycustomer, ottawa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken air-condition, not well maintain property
Broken air-condition, shabby horrible dirty building , not well maintain property and ignorant property owner and management. We have terrible experience , you want to avoid it at any cost !!!!!!!!!!!
Stayed 1 night in Jul 2018

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Glittergale, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled of smoke and cigarette burns on sheets
Nothing about this property impressed me. The porch looked like it might come falling down, the whole place smelled of stale smoke and when I turned down the sheet there was a cigarette burn in the sheets. I opened the drawers and there were other sheets bundled in there that were not even folded. I was unsure if the towels were clean because I did not smell detergent on them so we used our own. Fortunately we only spent one night in this accommodation. We woke up pretty early and just moved on.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
At the surface looks just Ok but dont look too close. Cleaniness not up to standard. Using dark colors still does not hide it all. AC working great downstairs you can get it down to 16C but still absolutely useless as the bedrooms upstairs temp reached 30C+ . Ended up not even spending the night, booking into a hotel and leaving anyway for emergency reasons but even so I would not have stayed. Tried to reach the owner by tel 2x and text but once checked in good luck. My booking was from 2nd to 7th (I had added to the first booking and paid 2x all the fees although it was added on) left on the same day I checked in without even staying the night. Lost all the $. Regardless I would not recommend to a friend.
Stayed 3 nights in Jul 2018

8/10 Good

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, Affordable, Rustic
Satisfied with our stay. Our unit looked recently refurbished, was clean and in good condition. The suite is actually a part of a house, with a kitchen, living room area, bathroom and bedroom...not fancy, but comfortable. One minus was the entry system that the owner has in place. There are 3 separate entry options, with the initial one being opening a lockbox to access the key. The lockbox was really difficult to open, we needed assistance from the manager, as did our friends who were staying at another WorkPlaySuites location in the same town. Also, option 2, the entry code lock, worked sporadically. We consistently used entry option #3, the key once it was retrieved from the lockbox. These entry issues need to be sorted out by owner/manager. On the Plus side, the manager, Mohammed, responded really quickly to our phone call and was at the location to open the door in under 10 minutes. Otherwise, once we got in, it was a good stay, not fancy, but clean, comfortable and affordable. Overall I would definitely recommend WorkPLaySuites to anyone looking for a relaxed, comfortable stay.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Union street
Floors gritty. Never got my access code early enough. Slightly smelly when walked in. Other than that great experience. Great location, good price, lovely furniture, big parking lot. Would recommend. An over night was ideal.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor conditions, the Union St property looks like a fire-trap, in very poor condition. This property is unfairly enhanced on the Expedia website, very fooling. I was sorry that I booked this as accommodation. Will never make that mistake again.
Stayed 1 night in Jun 2018

2/10 Terrible

Hong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Travel Experience
We arrived at the house before 8 pm. The door was locked. I looked around and found a phone number. I called the number, nobody answered, just let me leave a message and said they would call back asap. I waited, then called again and got the same result. We finally had to leave from there and looked for another hotel for that night.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
A terrible experience. Check in details were sent so late that we had booked alternative accommodation by the time we got the info. Communication was non-existent, despite several attempts to request check in info 2 days before arrival. Communication after this débacle was abrupt and impolite. I would recommend looking elsewhere for your accommodation.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

Outoftowner, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes
Bed was horrible Bathroom was dirty, the shower curtain had never been replaced or washed and there was an inch thick duct on the picture frames Dishes had chips in the glass No heat Neighbours upstairs parties all night the first night. We didn’t stay the rest of our trip, we went to a hotel
Stayed 5 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
For the purpose of our stay it worked well
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Underwhelmed
First time at this property. Didn't really know what to expect. Owner texted me with check-in instructions on the day of the visit, and check-in worked well. After that, though, there were snags. 1. The TV did not work, as the FibreOp modem was in error mode and could not be fixed. Called attendant, who was pleasant, but unable to do anything with the TV box. He said he would have to try to get it fixed tomorrow. That was no help to me, as I was staying only one night. He also had challenges with English and reeked of cigarettes. Nice fellow, though. 2. The owner texted that I should expect coffee, milk and cream, but there was none of that. Fridge was empty, and no coffee to be found. 3. There were several lights not working, and a fixture from the kitchen ceiling was sitting on top of the fridge. The bathroom mirror light fixture had no bulbs. The place was in poor repair. 4. There was lots of noise from the upstairs residents that persisted until well after 11:30 p.m. Lots of loud talking, stomping around. It was not helpful. Overall, I was attracted by the initially advertised price of the $69 range, but with "mandatory fee" and other things it ended up being over $100. Never again.
Stayed 1 night in May 2018

10/10 Excellent

Sheila , Nova Scotia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great,close to all we needed,enjoyed our stay very much. I have & will be able to share the pics I took of where I stayed,I do recpmend this everyone & I will be returning. Thanks so very much
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Bed was very soft for my liking.Was on main floor suite and the family upstairs had 2 young children and were up until midnight. Was woken up several times and was unable to get back to sleep.Location was great and easy to get around Fredericton.
Stayed 6 nights in Apr 2018

8/10 Good

Fred

Liked: Cleanliness, staff & service, room comfort
Good value for the money. Older building, but spacious apartment. Full range, fridge, microwave, toaster oven, dishes and pots/pans. Ideal if on a budget.
Stayed 4 nights in Mar 2018

6/10 Okay

Deb, NB

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to food places
When we arrived after the check in time, our room was not ready, no Internet, tried many time to get it, no face clothes had to buy some and they also advertise free coffee but none. The place needed a good cleaning, not just everyday things but a lot of little things like the picture frames were dusty, stove dirty and greasy, cupboards needed to be cleaned inside. Some garbage left behind, light bulbs missing.
Stayed 1 night in Mar 2018

8/10 Good

Jason

Liked: Property conditions & facilities, room comfort
Not bad, will probably go again
It was overall good. Couch wasn’t very comfortable but the bed was. Fridge worked, so did the tv and heater. Decent price and my contact was helpful. No face to face but that doesn’t bother me.
Stayed 2 nights in Mar 2018

6/10 Okay

Bruce M.

Overall - Not too bad but it could be much better
While we loved the size and the layout of apartment 2 (2 bed room - main floor with loft), the attention to detail and the overall cleanliness could be improved. For example, the kitchen utensils and cutlery are a mixed assortment of items like you might find in a student's apartment. The quality of towels and bedding suggest they did not cost much. Also, the place could use a thorough vacuuming and dusting (especially the baseboards and window sills). Also, we were promised more toilet paper, but it never arrived. On the plus side, it is close to most services and it has a great sitting room that looks out onto the Saint John River toward downtown Fredericton.
Stayed 2 nights in Jan 2018

4/10 Poor

Jackie , Barrie On

Disliked: Cleanliness, property conditions & facilities, room comfort
I was very disappointed with the cleanliness of the apartment. The linens where old and dirty looking. The place was very dusty. We expected complementary tea, coffee,cream and milk there was only coffee and a old newspaper from November.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

It needs basic TLC and it will be good to go
The 2-bedroom apartment is fine and would normally be a better place to stay than a hotel room. It has a very nice kitchen, living room with a big TV and a small front (sun) room where you can have a morning coffee. The problem seems to be is that this property is in managerial transition. Consequently we weren't given the right codes to open the door, we had to wait until the next day to receive the appropriate codes for wifi (3 calls) we never did receive wash clothes or hand clothes (only phoned once about that and was assured we'd have by day's end (we were there 2 day's) there wasn't a lot of toilet paper left on the roll and there were no extra. Also, even though there was a dishwasher there were 3 forks and no bowls (although there was a crockpot etc.?) A full spice rack but no salt. I think if the owner spent one hour reviewing the apartment (we fixed 2 of the 3 clocks, for example) and hired an appropriate cleaner (the cleaner should have known to have face clothes, hand towels, toilet paper) so that there wasn't dish clothes in the bedroom bureau drawer and unusable clothes underneath the sink (when used heavy yellow liquid emerged) this could be a nice place to stay. I couldn't recommend this place as is but a little bit of attention to detail and it would be good to go.
Stayed 2 nights in Jan 2018

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Cheaper than a hotel and the comfort of home.
Stayed 1 night in Jan 2018

10/10 Excellent

A.E., St. John, NB

Liked: Cleanliness, property conditions & facilities, room comfort
It was a lovely, big apartment. I can definitely recommend it.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Ok....but!
Positives: Room outfitted with almost everything you could ever need. More than large enough space for one on business. The owner does seem to be quite attentive to ensuring the guests are well accommodated. Washer and dryer were an awesome addition. Temperature controls were located throughout the space and worked well as well as the air conditioner, table and ceiling fans, etc. Not a fan of a entry numbered keypad lock as it didn't appear to be changed with each paid guest as it was written in the information manual. I would recommend adding an additional internal deadbolt for overnight. Busy street location so a bit noisy from traffic. Difficulty sleeping with blinds that didn't block light from street lights. Mattress was in need of replacement. Security system sent a loud warning beep every hour about low battery and open window (however it was closed and locked). Contacting owner didn't resolve situation. No teaspoons but all the other utensils you could imagine were there.
Stayed 10 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Pleasant surprise
In a rush to conserve data, did not realize at first realize that WorkPlaySuites was a self catering house. Although the front yard did not bode well (untidy, unkempt, etc), nor did the musty, staircase leading to our apartment, first appearances were surprised by a nice, modern in appearance fully equipped apartment in an older single dwelling building. It would not be a surprise to learn the house is over 100 years old. Fully equipped TV system, cable, WIFI, streaming, etc. Washer/dryer with some nice touches as in washer soap. The little nook facing the river was the most charming part of the house. It is accessed by an entry code provided by the owner/manager via text, email. If I had not obtained a Canadian Sim card with data, would not have been able to access/receive this most important information. Hope more properties like this become available in the future. Would definitely stay again.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
A nice comfy apartment.
You must remember to call at least a day ahead to get final directions and entry details as actual accommodation may be different from email booking confirmation, and there is no reception. We didn't call and ended up having to scramble when we arrived at the listed address on a holiday weekend. Thankfully the owner was still available and answering calls. And he was very friendly and understanding and helpful. Overall a good choice for us as it turned out to be a full amenities apartment. Really useful as we needed washer/dryer after being on the road for a week+. Parking was easy and on property. Neighbours upstairs had kids and we could hear them running and bouncing balls at night but generally acceptable noise level for apartment type abode. Neighbours were also friendly, esp the kids which is always nice. Location wise it is across the river from downtown city centre Fredericton where all the action is. But not a problem as it is very near the main bridge connecting the two sides and if energetic, can even walk across for dinners, pubs etc and then stroll back. We felt safe and the bridge is well lit. Also walkable to riverfront and walking trails. Only gripe we had was that the place was dusty. Maybe due to being on ground floor and next to a roadway that leads to the bridge access. Nevertheless something for the owner to consider prior to each new guest sign-in.
Stayed 3 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cancelled by proprietor day of due arrival for false reasons. Sorted out, unfortunately.
Stayed 1 night in Aug 2017

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dark and Dirty
Would never stay there again! The unit was old, run down, dark and dirty. The living room rug was gross...needed to be thrown out. The couch was dirty, I had to put a blanket I had in the car on it before we could sit on it. We could not get tv or internet service. There was a hole in the wall behind the couch that they attempted to camaflage by hanging a curtain over it. Lighting was very poor through out the unit. We had booked for two nights and strongly considered going else where the second night...instead we just spend as much time as possible away from this place On the positive side...the bed was comfortable and clean.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Stéphane

Liked: Staff & service, property conditions & facilities, room comfort
Great place for a day or two.
Very good bed. Washing machine was defect but they changed it on request. Couch not confortable and tv smaller than stated in hotels.com's description. Description mentioned a full bathub and we got only a shower. Sticky floor in kitchen. Only one bath towel for two people... Cool security camera to always have a look at the parking. Well positioned easy access and possible to walk to downtown. Overall not bad but I expected more confort... Loved the auto checkout and the phone support.
Stayed 5 nights in Jul 2017

8/10 Good

Karen P.

Clean and Rennovated
One bedroom flat had everything we needed. They even had our brand of coffee on hand. Note the prices are in US$ .. bit of a surprise since we booked from Ontario to a property in country, but it is a VRBO issue. Still would have paid more than double to stay in a hotel with fewer amenities. The owner's rep was available for minor issues.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Convenient Place to Stay in Fredericton
I reserved two units, one for my wife and me and the other for my sister, who was traveling with us. I was surprised to discover that the two units were several blocks apart. Other than that, the two units were both clean and comfortable.
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Noisy, fun down place
This is a vers old house by a busy street. It smelled moldy. Bedroom's window did not open. Washroom mat was Fifty.
Stayed 1 night in Jul 2017